Management Skills for Effective Public Service

SCOPE

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  To familiarize participants with the theoretical framework of Performance Management in public service
  
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  Job Descriptions, Evaluation of Existing Performance Management System,
  
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  Developing Performance Management System and Key Performance Indicator specific to participants departments and Public Sector Organizations.
  

SCOPE

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  To understand: i) Organizational Structure, ii) Human and Financial Resources and iii) Information and Communication Technology.
  
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  To examine the above in view of organizational objectives to determine whether the organization is geared towards the achievement of these objectives not.
  
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  To enable participants to develop KPIs for organizations
  

SCOPE

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  Various concepts of leadership in public sector
  
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  Leadership and public service delivery
  
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  Skills of leadership in the perspective of strategic approaches demonstrated by early Muslim leaders and their impact on contemporary leadership in public sector management
  
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  Successful leadership role models in public service
  

SCOPE

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  Accountability for improved performance and performance measurement means of improved public service delivery
  
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  Existing accountability mechanism at departmental level
  

SCOPE

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  To equip participants with effective communication and presentation skills for achieving organizational objectives
  
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  To equip participant with the skills of understanding non-verbal communication
  

SCOPE

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  To sensitize participants to the importance of understanding and managing emotions.
  
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  To enable them to identify and communicate their feelings effectively as well as to empathize so as to deal with them accordingly.
  
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  To equip participants with tools for effective anger management for improved interpersonal skills.
  

SCOPE

SCOPE

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  To understand team building as an important aspect of public service delivery
  
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  To equip participants with effective team building tools and techniques
  

SCOPE

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  To familiarize participants with the concept of time management
  
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  To equip participants with time management tools for effective public service delivery
  
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  Concept of Workload (Overload, Under load, Optimum)
  
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  MS Outlook and other tools for time management in PC and Mobile Environment
  

SCOPE

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  To understand the concept of change management
  
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  To equip participants with tools to manage organizational change for better public service delivery
  

SCOPE

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  To understand the link between performance audit and organizational goals and objectives
  
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  To understand the process of Performance based Audits
  
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  To study the impact of performance audit on the 3 Es (Economy, Efficiency and Effectiveness)
  

SCOPE

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  To understand crisis and disaster management
  
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  To acquaint participants with operational issues related to a crisis situation.
  
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  To equip participants with preventive and post–crisis disaster management skills and preparedness at the operational level.
  
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  To understand conceptual formulation of DRR to acquaint participants with policy issues related to DRR
  
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  To equip participants with knowledge of prevention and mitigation of disaster risk at operation levels
  
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  To discuss government policies implementation challenges at operational level
  
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  International best practices
  

SCOPE

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  To equip participants with effective analytical and critical writing skills for improved communication
  
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  To introduce participants to official writing styles & formats
  

SCOPE

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  Importance of good behavior for governance to gain and maintain public confidence.
  
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  Focus on performance, Service orientation, Understanding pro-people service delivery
  

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  To understand Tourism as a major industry globally
  
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  Importance of Domestic Tourism
  
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  Domestic Tourism impacts on the economy and culture
  
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  Government’s role as a partner in Tourism Development
  
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  Valuation of environmental resources