251 Personal selling effort of organisations revolves around and is executed by the salespersons who perform some of the under listed functions a) Education of customers on the product. b) Advertising the product. c) Solution of customers problems. d) Provision of after-sales service. e) Taking and processing of orders. f) Searching for new customers. g) Providing information for the marketing research department. h) Delivery of products to customers. Personal Selling helps to develop favourable public attitudes towards the organisation. Furthermore, the feedback from customers through the salespersons can be used to develop new products or make changes in existing marketing strategies.
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