Author : neeraj sharma classification of mis
Strate gic Level Systems bb5-ye ar
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- Annual budge ting Cost analysis Capital Inve s tme nt analysis Pricing/profitability analys is
- Graphics works tations Docume nt Imaging M anage rial workstations Ele ctronic Cale ndars
- Cas h manage ment Payroll Accounts payable Accounts receivable bbCompe ns ation
- Re sources bdiv PGDCA Paper : PGDCA-6
| Strate gic Level Systems bb5-ye ar sale s trend bbfore casting 5-year ope rating plan 5-ye ar budge t fore casting r planning M anage me nt-Le ve l Systems bbSalesbbmanage me nt Sales region bbanalys is Inve ntory Control Production Sche duling Annual budge ting Cost analysis Capital Inve s tme nt analysis Pricing/profitability analys is Re location analysis Contract cost bbanalysisbbKnowle dge-Le ve l Systems bbEngine e ring works tations Word proce ss ing Graphics works tations Docume nt Imaging M anage rial workstations Ele ctronic Cale ndars Ope rational Level Systems bbOrde r Tracking Orde r processing bbM achine control Plant scheduling bbM ate rial movement bbcontrolbbSe curitie s trading Cas h manage ment Payroll Accounts payable Accounts receivable bbCompe ns ation Training & development bbEmploye ere cord keeping bbTYPES OF SYSTEMS sand bbmarke ting Manufacturing Finance Accounting Human Re sources bdiv PGDCA Paper : PGDCA-6 48 4.2.4 Strategic-level systems help senior management tackle and address strategic issues and long-term trends, both in the firm and in the external environment. Their principal concern is matching changes in the external environment with existing organizational capability. What will employment levels be in five years What are the long-term industry cost trends and where does our firm fit in What products should we be making in five years? Information systems also serve the major business functions, such as sales and marketing, manufacturing, finance, accounting and human resources. Atypical organization has operational-management, knowledge and strategic-level systems for each functional area. For example, the sales function generally has a sales system on the operational level to record daily sales figures and to process orders. A knowledge-level system designs promotional displays for the firm’s products. A management-level system tracks monthly sales figures by sales territory and reports on territories where sales exceed or fall below anticipated levels. A system to forecast sales trends over a five-year period serves the strategic level. 4.3 Major Types of Systems Figure 4.1 also shows the specific types of information systems that correspond to each organizational level. The organization has executive support systems (ESS) at the strategic level management information systems (MIS) and decision-support systems (DSS) at the management level knowledge work systems (KWS) and office systems at the knowledge level and transaction processing systems (TPS) at the operational level. Systems at each level, in turn, are specialized to serve each of the major functional areas. Thus, the typical systems found in organizations are designed to assist workers or managers at each level and in the functions of sales and marketing, manufacturing, finance, accounting, and human resources. Table 4.1 summarizes the features of the six types of information systems. It should be noted that each of the different kinds of systems may have components that are used by organizational levels and groups other than their main constituencies. A secretary may find information on an MIS, or a middle manager may need to extract data from a TPS. Download 207.14 Kb. Share with your friends:
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