Bachelor of Technology in Engineering (Computer Science)

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NAVIN P N picccnamcse

Mobile: +971 56 947 1711

Educational Qualification
  • Bachelor of Technology in Engineering (Computer Science)

Technical Certification

  • Microsoft Certified System Engineer (MCSE)

  • Microsoft Certified Technology Specialist (MCTS)
  • Cisco Certified Network Associate (CCNA)

IT Infrastructure/ Systems Administration/ Networking Operations

  • A professional with 7 year’s experience in IT Infrastructure, Systems Administration & Networking Operations.

  • Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.

  • Initiating multi-location IT infrastructure of large corporate and Handling the network infrastructure LAN/WAN, installation, migration & configuration of network client workstations, Configuring Windows servers (DNS, DHCP, RRAS, TCP/IP etc) ERP System, Exchange Server and ISA server management with complete security solution for small and medium business.

  • Experience in implementing application from technology teams and actively involved in validating the application against the identified requirements.

  • Have extensive experience in systems administration and providing end-to-end business solutions based on convergence technologies. Excellent team building & troubleshooting skills with proven abilities in planning and managing resources.

  • Knowledge in Active Directory (2000/2003/2008) including the Group policy implementation.

  • Relationship management with vendors for any requirements and negotiating terms and conditions for purchase of IT equipment’s and software.

  • Ascertaining IT infrastructure requirements in terms of hardware and software and meeting these requirements through cost-effective vendors.

  • Knowledge on Backup Exec 9x, 10x, 11x and 12x including the tape library management.

Professional Experience
Habib Seraj Technical Services, Dubai-UAE (July 2013 – till date)

Position Held: Systems Engineer (Field Support Engineer)

Job Profile:

  • Provide Level 2 and Level 3 operational and technical support; to users via the telephone, using remote desktop tools or should the need arise by attendance to users at their place of work.

  • Resolve Incidents and Problems associated with End User Computer Equipment and Software, and provide break/fix support, advice, and assistance to Users.

  • Coordinate efforts with Third-Party service and maintenance providers as necessary to keep Equipment and Software in good working order, following the authorised warranty and repair authorisation process.

  • Perform proactive and reactive troubleshooting to effectively identify potential Incidents or Problems, and attempt to eliminate them before they occur.

  • Assist with access to WAN, LAN, print, and file services, remote access, electronic mail replication and access to Application, Infrastructure and Utility Server applications

  • Perform all tasks associated with Desktop and additional responsibilities and coordination based on the scale required for activities associated with Project.

  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.

  • Take ownership of user problems and be proactive when dealing with user issues.

Al Sraiya Holding Group, Doha-Qatar, (Dec 2009 – Feb 2013)

Position Held: IT Engineer

Job Profile:

  • Administration Managing and operation of Windows 2000/ 2003/2008 server, Windows 2000/2003 Professional, SQL server 2008, Microsoft Exchange Server, ISA 2006 serves and TMG server ,Windows 98/XP/7 & 8 Pro.

  • Administering and Implementing User Accounts, Groups and Active Directory Objects.

  • Controlling access to active directory objects and Maintaining DHCP server

  • Managing and configuring Cisco Switches & Cisco Router

  • Monitoring the Network with Network Monitoring Tools.

  • Installation and configure for Microsoft Dynamics GP 10.0. (Client Side).

  • Daily Back up –Symantec Backup Exec (Tap backup).

  • Provides installation, configuration and hands-on troubleshooting of desktops\laptops, printers, video conferencing devices and other IT peripherals. (Resolves technical concerns such as all Web mail issues, connectivity issues and networking solutions via phone, email and remote connection.)

  • Manages issues on a day basis and ensures that every users\clients has been updated on the Aldon case logging systems.

  • Prioritizing urgent tasks and critical issues.

  • Installing and configuration of all type security system (IP camera, CCTV, Biometrics and door access control system).

KPI System, Cochin-India, (August 2007 – October 2009)

Position Held: IT Engineer

Job Profile:

  • Installed and configured the company IT setup- Windows 2003.

  • Installed Microsoft windows 2003 Active Directory & Email systems.

  • Administering and Monitoring SQL Server – assigning login accounts, roles & permissions to users and backup database...etc

  • Installs supports and maintains desktops, scanners, printers and print servers.

  • Administering and, maintaining the Network – assembling the high configuration PCs for varies requirements.

  • Provide on site hardware and software technical support related to PCs, Scanners, and printers for users.

  • Managing and monitoring mail security and updates Antivirus – Symantec Antivirus, with all production servers and Workstations

Personal Information

Date of Birth : 20-April-1983

Gander : Male.

Marital Status : Married.

Driving License Holding : UAE.

Visa Status : Employment Visa.


Nazar PM-(Operation Manager) E-mail: Cell: (M) +971 506562913

Habib Seraj Technical Services

Majeed. PT-( Sr. System Administrator) E-mail: Cell: (M) +971 508178438

Abdulla&Hamad Al Ghurair Investment LLC.

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