Beginning a Life in Australia Welcome to Australia dss1690. 12. 15 Edition date



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australian government crest department of social services
Beginning a Life in Australia

Welcome to Australia

DSS1690.12.15



front page picture

Edition date: 2016

Disclaimer: While the Department of Social Services and its contributors have attempted to ensure that the material in this booklet is accurate at the time of release, the booklet covers a range of matters that are subject to regular change. No liability for negligence or otherwise is assumed by the Department or its contributors should anyone suffer a loss or damage as a result of relying on the information given in the booklet.

References to external websites are provided for the reader’s convenience and do not constitute endorsement of the information at those sites or any associated organisation, product or service. The Department of Social Services accepts no responsibility for the accuracy, completeness or currency of material contained on any external website that is referred to in this booklet.

ISBN 978-1-925318-13-5

Copyright notice

creative commons by graphic

This document, Beginning a Life in Australia, is licensed under the Creative Commons Attribution 4.0 International Licence

Licence URL: creativecommons.org/licenses/by/4.0/legalcode

Please attribute: © Commonwealth of Australia (Department of Social Services) 2016



Notice:

  1. If you create a derivative of this document, the Department of Social Services requests that the following notice be placed on your derivative: Based on Commonwealth of Australia (Department of Social Services) data.

  2. Inquiries regarding this licence or any other use of this document are welcome. Please contact: Branch Manager, Communication and Media Branch, Department of Social Services. Phone: 1300 653 227. Email: communications@dss.gov.au

Notice identifying other material or rights in this publication:

  1. Australian Commonwealth Coat of Arms — not Licensed under Creative Commons, see www.itsanhonour.gov.au/coat-arms/index.cfm

  2. Certain images and photographs (as marked) — not licensed under Creative Commons


Foreword


The Beginning a Life in Australia booklet (BaLIA) is produced by the Department of Social Services (DSS) and is published online at www.dss.gov.au/our-responsibilities/settlement-services/beginning-a-life-in-australia

You should view the booklet on a computer or other device, as it contains many links to websites. If you click on the blue underlined text, it will take you to the site or link. The full web address is also provided if you are using a printed version of BaLIA.

If you need an interpreter, ring the Translating and Interpreting Service (TIS National) on 131 450. See also Chapter 3, English Language for more information. Translations of BaLIA are available on our website at www.dss.gov.au/our-responsibilities/settlement-services/beginning-a-life-in-australia

The booklet provides information on the following topics:

  1. What to do soon after arrival

  2. Get Help

  3. English Language

  4. Education and Training

  5. Employment

  6. Australian Law

  7. Housing

  8. Transport

  9. Health and Wellbeing

  10. Your Family

  11. Money

  12. Civic Participation

Comments or suggestions about the Beginning a Life in Australia booklet can be provided by completing the online feedback form at www.dss.gov.au/contact/feedback-compliments-complaints-and-enquiries


Table of Contents


Foreword 3

Table of Contents 4

Introduction 5

1 What to do soon after arrival 6

In this section 6

What you need to know 6

Australia’s government 6

Telephones –making calls 6

Telephone directories 7

Time zones 7

Self-service 7

Apply for a tax file number 8

How to apply for a tax file number 8

Enrol with Medicare 8

How to enrol with Medicare 9

Contact Centrelink 9

Contact the Health Undertaking Service 10

Register for English language classes 11

Enrol your child/children in a school 11

Apply for a driver’s licence 11

Open a bank account 12

Find a family doctor 12

Key Links 13

Checklist of things to do 13

2 Get Help 14

In this section 14

Emergency services 14

Police 14

Ambulance 15

Fire brigade 16

Natural disasters 16

Other emergency numbers 17

Threat of Terrorism 18

Settlement help 18

Humanitarian Settlement Services 18

Complex Case Support Program 19

Settlement Service Grants 19

Support for Unaccompanied Humanitarian Minors 20

Settlement DVDs 20

State and territory settlement help 20

Local government services 21

Ethnic and community organisations 22

Help in a crisis 22

Telephone crisis counselling 23

3 English Language 24

In this section 24

Translating and Interpreting Service (TIS National) 24

Interpreting 24

Working for TIS National 25

Translation of your important documents 25

‘I need an interpreter’ card 25

Interpreter symbol 25

Learning English 26

The Adult Migrant English Program (AMEP) 26

Skills for Education and Employment (SEE) 27

4 Education and training 28

In this section 28

Child care 28

AMEP child care 29

Working in child care 29

Playgroups 30

School and Preschool 30

Enrolment 30

Non-English speaking school children 31

Interpreters at schools 31

Vocational Education and Training 31

National Training Complaints Hotline 33

Universities 33

International student support 34

Recognition of qualifications and skills for education or training purposes 34

Student support payments 34

Student concession cards 34

Community short courses 35

5 Employment 36

In this section 36

Looking for work 36

Centrelink 36

jobactive 37

Recognition of qualifications and skills 38

Recognition of prior learning 38

Skills Assessment Authorities 39

Trades Recognition Australia – skills recognition 39

Tertiary qualifications recognition 40

Rights and protections in the workplace 40

Minimum pay 40

Conditions of employment 41

Rights to representation 41

Protection against discrimination 41

Other workplace rights 41

More information 42

Health and safety in the workplace 42

Superannuation 43

6 Australian law 44

In this section 44

Criminal offences 44

Violence 45

Domestic and Family Violence and Sexual Assault 45

The legal age of consent 47

Rights of children 47

Child protection 48

Forced marriage 48

Female reproductive health and rights 49

Firearms and Knives 51

Animals and Wildlife 51

Smoking, drinking and drugs 52

Restrictions on plant or animal imports 53

Other laws 53

Disputes with neighbours 54

Legal assistance 54

7 Housing 56

In this section 56

Short term accommodation 56

Renting a private house or flat 56

Help with housing 57

Public housing 57

Housing support for homelessness 58

Tenants' rights and responsibilities 59

Buying a house or flat 61

Essential household services 61

Electricity and Gas 62

Centrepay 62

Phones and internet 62

Household Garbage collection and recycling 63

Mail 63


8 Transport 65

In this section 65

Public transport 65

Taxi services 65

Cycling 66

Walking 66

Private vehicles 66

Driver’s Licenses 66

Laws applying to driving 67

Seatbelts and Child Restraints 67

Buying a car 68

9 Health and Wellbeing 70

In this section 70

Introduction 70

Medicare 70

Health Care Card 71

Private health insurance 71

Incentives 72

Medical assistance 72

Finding a Family Doctor 73

Routine health concerns 73

Tuberculosis 73

Specialists 74

Doctors’ interpreting priority line 74

Medical emergencies 74

Telephone health information and advice services 74

Ambulance costs 74

Medicines 75

State and territory health services 75

Community health centres 75

Health services for families with young children 75

Women’s health services 76

Services for people from diverse backgrounds 76

Disability services 76

Mental health services 78

Torture and trauma counselling 79

Child safety and accident prevention 79

Immunisation 79

Dental services 80

Aged care services in Australia 80

Complaints about aged or health care services 81

Following a death 82

10 Your Family 84

In this section 84

Marriage and other relationships 84

Services for young people 85

Parents 87

Child Support 88

Seniors 88

Finding relatives 89

Your Family and Centrelink 90

In this section 90

Confirming your identity 90

Help in other languages 90

Information in other languages 90

Multilingual Phone Service 91

Interpreters 91

Translation of your documents 91

Multicultural Service Officers 91

Centrelink letters 91

Help dealing with Centrelink 91

Centrelink waiting periods 92

Exemptions from the Newly Arrived Resident's Waiting Period 92

Qualifying residence requirement 92

Claiming Centrelink payments 93

Payments for families 94

New Zealand citizens (who are not Australian citizens) 97

Crisis Payment for refugees and humanitarian entrants 97

Other Centrelink services 97

Concessions for low income earners 98

Change of circumstances 98

Definition of a partner 98

Reviews and appeals 99

Privacy of your information 99

Young people 99

Assurance of Support 99

11 Money 100

In this section 100

Financial services 100

Understanding Money 100

Banking 100

Taxation 101

Goods and services tax 101

Tax file number 101

What happens if you don’t have a TFN when you get a job? 102

Income tax return 102

Tax Help 103

Overseas assets, investments and income 103

Small businesses 104

Loans and credit 105

Insurance 105

Getting financial advice 106

Help with money problems 106

Consumer protection 106

12 Civic Participation 108

In this section 108

About Australia 108

Responsibilities and values 109

Equality and anti-discrimination 110

Volunteering 111

Meeting people 112

Polite behaviour 112

Clothing 113

Common Australian expressions 113

Outdoor activities and safety 113

Swimming and outdoor safety 114

Safety in the home 115

Home security 115

Medicines and chemicals 115

Fire safety in the home 115

Bushfire safety plans 116

Environment 117

Animals and Pets 117

Newspapers, television and radio 118

Gambling 119

Noise 119

Local government services 119

Libraries 120

Garbage collection and recycling 120

Public toilets 120

Water use 120

Visas 120

Resident Return visas 120

Visas to visit Australia 121

Visas to migrate permanently 121

Registered migration agents 121

Checking your visa details online 121

Australian citizenship 122

Future children and Australian citizenship 122

Voting 122






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