Chapter Twenty



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decisionn making
(a) Problem Consensus
(b) Technical knowledge about the need to solve the problem
(a) PROBLEM CONSENSUS
It refers to agreement among the managers about the nature of a problem or an opportunity, and about which goals and outcomes to pursue. This variable ranges from complete agreement to complete Remove Watermark
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disagreement. When managers agree, there is little uncertainty – the problems and goals of the organization are clear and so are the standards of performance. And when managers disagree, organization direction and performance expectations are in dispute, creating a situation of high uncertainty.

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