Crnogorski Telekom 2015 Annual ReportContents: To Our Shareholders
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- Fixed-line operations KPIs (in thousands) 31 Dec 2014 31 Dec 2015
- 162.0 148.6 −13.5 −8
- Fix broadband connections, Total 77.8 76.4
- IPTV connections, Total 64.3 62.9
- Mobile line operations KPIs (in thousands) 31 Dec 2014 31 Dec 2015
- Mobile customers market share (%) 34.1 32.7
- Mobile Internet customers market share (%) 38.3 36.7
- Crnogorski Telekoms Board of Directors
- The Executive Management Board of Crnogorski Telekom
- Rüdiger Schulz, Chief Executive Officer and Chairman of the Executive Management Board
- Vladan Peković, Chief Technology and Information Officer
- Manfred Knapp, Chief Financial Officer
- Vladimir Beratović, Chief Corporate Affairs Officer
- Milija Zeković, Chief Commercial Officer
Main Non-Financial KPIs In 2015, the number of fixed-line connections decreased by 8%, mainly due to purging of the inactive customer base through migration to IMS. The number of fixed broadband connections and of IPTV connections was stable.
At the end of 2015 Crnogorski Telekom customers were using 330,000 SIM cards, which is a drop of 16,000 or 5% compared to the previous year. The total SIM market share decreased by 1.4pp and amounted to 32.7%. The prepaid SIM base decreased by 23,000 or 11%. The postpaid SIM base increased YoY by 7,000 or 4%. Crnogorski Telekom remained the market leader in the postpaid segment.
Main Investments In October 2015, after 27 months of implementation, CT launched the first Converged Billing/CRM (Customer Relations Management) Platform in the DT Group. The new system, with real-time charging, will support all services (Postpaid/Prepaid, Fixed, Voice, Internet and IPTV) and all customer segments (consumer, SMB, business and communities). The new system enables a fully convergent business model and supports the best customer experience. In 2015, Montenegro has become the third market in the DT footprint to have an All-IP network. CT started the transformation in 2011, when the IMS platform was implemented. Customer migration began in 2012 and in November 2015 the PSTN technology was completely retired. Numerous benefits have been achieved, such as: a convergent solution for fixed and mobile networks, readiness for new or optimised products/services, like Broadband on Demand (Internet on Click) that had already had great commercial success. In line with the Mobile Access Strategy, the major focus was on Mobile Broadband coverage and capacity extension. 4G and 3G rollout for 2015 was successfully finished, resulting in a 4G population coverage of 65% and 94% for 3G. CT is the market leader in 4G. CT was given a prestigious award by the independent P3 Communication Company – as the Best in the Test for 2015 in the Montenegrin market. In accordance with the Integrated Network Strategy, CT continued the development of its FTTH network, resulting in a 17% coverage of flats at the national level, out of which 26% of customers were enjoying the services of this supreme technology. CT commercially launched Hybrid access in November 2015, after impressive pilot results showing that 84% of customers would recommend the product and 87% reported improvements in speed. This innovative access technology is merging fixed and mobile access for simultaneous use of both technologies, boosting access bandwidth. At the end of 2015, there were 205 commercial customers. 
Crnogorski Telekom's Board of Directors
János Szabó János Szabó was born in Hódmezovásárhely (Hungary) in 1961. He graduated at the Budapest University of Economics in 1986, majoring in international relations. After working in foreign affairs for three years, he continued in various finance and consultant positions in the private business sector. He became Director of Finance at Delco Remy Hungary (a subsidiary of the US-based automotive supplier) in 1995. Later he became Deputy General Manager of the operation, responsible for sales, purchasing and operations. In 1998 he moved to the position of Director of Finance for Europe, in charge of the finance activities and acquisitions of European operations. Later he became CFO and Managing Director of a joint venture between Delco Remy and Hitachi. From 2003 he was the Finance Director of the Wireline Services LOB of Magyar Telekom (later T-Com). The role was extended to the fixed-line network and IT operations in 2006. Since 2008, he has been the Director of Group Planning & Controlling of the Magyar Telekom Group. From April 2013, he holds the position of the CFO of Magyar Telekom. For the past few years he was elected member of the Board of Directors of Crnogorski Telekom, which he’s chairing since May 2013. Susanne Krogmann Susanne Krogmann, born 1964, holds a diploma in Economics from Georg-August-University Göttingen, Germany and studied European Integration at the College of Europe, Bruges, Belgium. Susanne Krogmann started her career at Treuhandanstalt, the state-owned agency responsible for the privatization of the enterprises and assets of the former Democratic Republic of Germany. During her five years at Treuhandanstalt she worked in the controlling department and in the contract management department. For the last 2 years at Treuhandanstalt she held the position of key account manager for several companies in the chemical industry. Susanne Krogmann joined Deutsche Telekom in 1999. For more than 8 years she worked in different positions in the Regulatory and Public Affairs division, especially in the field of regulatory economics and regulatory strategy. She then took over the position of Head of the group “Corporate Responsibility Strategy and Controlling” where she developed a new Corporate Responsibility strategy for DT group. Following the increasing awareness of data security and data protection at Deutsche Telekom she later worked in a data security project with her personal focus on customer data security. Since the end of 2009 she holds the position of Vice President Corporate Governance Europe within Board Area Europe at Deutsche Telekom. She has become member of the Board of Directors of Crnogorski Telekom in 2011. Since 2012 she is also member of the Board of Directors of Makedonski Telekom and the Board of Directors of T-Mobile Macedonia (in T-Mobile Macedonia until legal merger in 2015). In 2013 Susanne Krogmann also became a member of the Supervisory Board of T-Mobile Czech Republic. Michael Frank Michael Frank was born in 1977. He graduated as an Industrial Engineering with Business Studies from the Technical University of Karlsruhe in 2003 before gaining an additional Master degree in International Relations from the Andrássy University Budapest in 2006. He started his career in 2004 with T-Mobile Hungary as a Regulatory Manager, then joining Detecon in 2007 as a Strategy Management Consultant with global project assignments. From 2010, he worked at Deutsche Telekom’s Headquarter as a Senior Manager, first in International Public & Regulatory Affairs and later in the International Business Unit. In 2013, Mr. Frank joined Magyar Telekom as Head of Portfolio Management. Since January 1, 2014, he was heading Magyar Telekom’s Corporate Strategy and Portfolio Management Department and is currently an advisor to the CEO of Magyar Telekom. Besides membership in Crnogorski Telekom’s Board of Directors, he is a member of the Board of Directors of Makedonski Telekom as well. Jovica Gjorgjeski Jovica Gjorgjeski was born in Skopje, Republic of Macedonia. He studied Management at the Faculty of Economics on the University of Ss. Cyril and Methodius in Skopje. He started his career in 2004 at Makedonski Telekom where until 2007 he held several positions within the finance area. Between 2007 and 2010 he held the position of General Coordinator in the Cabinet of the Chief Executive Officer of Makedonski Telekom. In 2010, Mr. Gjorgjeski joined Magyar Telekom as Country Manager for the Macedonian operations (Makedonski Telekom, T-Mobile Macedonia, Stonebridge Communications and Telemacedonia) being responsible for the business and corporate governance issues. Since 2011, he is a permanent invitee to the Board of Directors and the Audit Committee of Makedonski Telekom and the Board of Directors of T-Mobile Macedonia. During 2014, he was representing Magyar Telekom at the Shareholders' Assembly of Crnogorski Telekom, exercising all voting rights on its behalf. Since January 2015 he is member of the Board of Directors of Crnogorski Telekom. Tripko Krgović Tripko Krgović was born in 1977 in Belgrade. He finished his undergraduate and Master’s studies at the Faculty of Economics in Podgorica. His professional career began in 1996 at his family business. From 2004 he worked in the Securities Commission, in the Market Supervision Department. In 2005, he held the position of Investment Manager in Moneta Investment Fund. From 2006 to 2008, he was the Chief Executive Officer of Moneta Broker–Diler AD, Podgorica. From 2008 to 2011, he was a member of the Board of Directors of the Moneta privatisation fund and of Otrantkomerc AD, Ulcinj. From 2013 to 2014 he was a member of the Board of Directors of Central Depository Agency, while during the 2014 he was a member of the Board of Directors of Budvanska Rivijera AD Budva as well. He was elected a member of Crnogorski Telekom’s Board of Directors, Audit Committee and Compensation Committee in 2008. The Executive Management Board of Crnogorski Telekom
Rüdiger Schulz, Chief Executive Officer and Chairman of the Executive Management Board Rüdiger Schulz, who is an internationally experienced business leader, completed his studies in electrical engineering at the University of Hamburg and business management studies at the University of Koblenz. His professional career began with service in the German Navy as Chief Engineer on Vessels, after which he joined Deutsche Telekom Group in 1991. To begin with, he was responsible for technology platforms, and later became responsible for marketing and sales in the residential and corporate segment. In 2005, he began working for T-Systems as Senior Executive Vice President of Business Customers and Large Enterprises in the north-eastern region of Germany, one of six in the country and developed his experience in the area of IT. He joined Slovak Telekom in November 2006, taking over the position of Senior Executive Vice President for Marketing, Sales and Technology/COO and was a member of the Executive Management Board being responsible for T-Com's product and service portfolio in the business, residential and wholesale segment. In 2010 he was appointed Chief Operating Officer for Networks and IT of Slovak Telekom. In 2011 he joined Crnogorski Telekom in his current position. Vladan Peković, Chief Technology and Information Officer Vladan Peković took over the position of Chief Technology and Information Officer in January 2014. He came from T-Mobile Poland, where he was Technology and Platforms Director and Chairman of the Supervisory Board of Networks. Before joining DT group in 2009, he gained vast experience during long-lasting international carrier working for major telco companies on projects of development, implementation and management of telecommunications networks in the Czech Republic, Mexico and the USA. Manfred Knapp, Chief Financial Officer Born in 1955 in Frankfurt am Main, Germany. He holds a degree in Business Administration and Management. Before joining Deutsche Telekom Group in 1997, Manfred Knapp covered several senior controlling and finance management positions in different industries where he gained broad experience in all areas of finance management, mergers and acquisitions and turnaround management. In 1998, Manfred Knapp was assigned to the mobile operator Wind, in Italy, as Controlling Director. From 1999, he managed the controlling department of the Deutsche Telekom Carrier Services Business. In 2001, he joined Slovak Telekom as Controlling Director and Deputy CFO. Since 2009, he has been responsible for the Finance Department of Crnogorski Telekom as CFO. Vladimir Beratović, Chief Corporate Affairs Officer Born in 1970 in Podgorica, he graduated in international management, and is currently undertaking postgraduate studies. His 17-year-long career in telecommunications started in the Montenegrin mobile operator Promonte (today’s Telenor). During his last 10 years at Telenor, he held various directorial positions and was a member of the top-level management. He left Telenor as Chief Corporate Affairs Officer, in charge of government relations, legal, regulatory, interconnection and wholesale and corporate communication departments. His career at Crnogorski Telekom started in September 2010 as advisor to the Chairman of the Board. He was appointed Corporate Affairs Officer in November 2010. He currently holds the position of Chief Corporate Affairs Officer, which includes the wholesale area. Milija Zeković, Chief Commercial Officer Born in 1971, he holds a degree in economics from the University of Montenegro. After completing his studies in 1995, he started his career at “Kartonka”, Podgorica as Production and Sales Manager. He started working as Sales Manager in T-Mobile (formerly Monet) in 2000. In 2006, he became the Director of Sales for residential customers and small and medium enterprises. In 2008 he was appointed as the Chief Sales Officer of Crnogorski Telekom. From 2013 he held the position of Chief Commercial Officer for Business segment, until 2015, when he took the position of Chief Commercial Officer. Our Vision In a fast changing world, we are your first choice to live in a fully digital lifestyle wherever you are, whatever you do; by aspiring to be the best in class. Our Strategy Crnogorski Telekom, as the largest telecommunications company in Montenegro, aims to maintain its leading position and to continue to be one of the most successful companies in the country. Building on the previous framework, we defined a new Corporate Strategy for 2015 and beyond. This strategy is based on our modern, state-of-the-art network infrastructure that will offer the best customer experience. At the same time we are proactively committing ourselves to new growth opportunities for the company. The new strategy is based on the following pillars:
Technology leadership Being a technology leader in this period of rapid change in the telecommunications industry implies constant technological improvement and orientation towards future trends. With our new program of Strategy Implementation we want to strengthen our technological leadership by focusing on FTTH, 4G, Hybrid Access, All-IP and the best IT systems. First of all, we focused on further FTTH and mobile network rollout. We finished 2015 with more than 11,600 fiber customers and covered more than 42,000 households. This means that every sixth home in Montenegro is now capable of connecting to a super-fast fiber network. In mobile, we were primarily focused on maintaining our leadership position in 4G and expanding 3G and 4G coverage to support growing traffic demand. Comparative testing of all three mobile operators’ networks carried out by the international company P3 Communications certified CT as the operator with the best results in 2015. And on top of that, we launched Hybrid Access, which combines fixed and mobile access technology into one, especially suited for suburban areas of Montenegro. Secondly, we partnered with Ericsson and implemented the Managed Services project, in which Ericsson took over part of our activities in the area of network operations. This will allow us to additionally focus on new products and services. Thirdly, we successfully concluded implementation of the new Billing and CRM system. It covers all lines of business (fixed/mobile, postpaid/prepaid, business/residential) and it will allow for better customer service and introduction of many new innovative products and offerings. Finally, we completed our PSTN transformation project, after which Montenegro became the third All-IP country in the DT group. To do that, we migrated our entire customer base, more than 147,000 customers, to new IP-based technology.
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