Curriculum vitae subraya Ramakrishna Hegde



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CURRICULUM VITAE


Subraya Ramakrishna Hegde

7/153, 4 th cross, Basavangudi, Shimoga – 577201

Contact No. 9663884647. Mail Id msr_hegde@rediffmail.com.



Automobile professional with 30 years of experience

  • Vehicle Sales, Service ,Parts operations along with managing Branch operations in terms of people, finance and facility planning - 23 years with Arvind Motors A TATA Franchise in Karnataka

  • Fleet Management Operations 7 years at Ghatge Patil Transports Pvt. Bangalore

  • Managing Projects and completion of facility launches.

  • Designing Learning & Development Program, conducting Training programs for team.

  • Designing & implementing new processes to manage operational challenges, ensuring reduction in operational cost and enhancing efficiency.

  • Planning cost estimation of projects for feasibility study and approval process.

  • Managing People expectations to ensure they remain motivated and their concerns managed.

  • Skilled to communicate at different levels and lead team to ensure optimal outcomes.

  • Manage Pre-& Post sales activities to ensure customers get a positive enhanced experience.

  • Implement various Marketing activities in field for prospect generation for achieving targets.

  • Ability to manage multi-cultural environment


OBJECTIVE

To work in a challenging and dynamic environment and to keep adding value to the organization that I represent and serve, and to myself, while concurrently upgrading my skills and knowledge.

PROFFESIONAL EXPERINCE
Arvind Motors Pvt Ltd since Dec 1993

Deputy General Manager

Arvind Motors Introduction – 1954 launched the dealership for TATA, by The Aroor family business which was started in the year 1929 by the late Aroor Laxminarayana Rao with a fleet of 6 buses. Today Arvind Motors has consolidated itself into a well-diversified automotive enterprise, with an extensive network of more than 20 branches spread across Karnataka. They were dealers for all Tata products till 2001 and then only commercial vehicle dealer.Took service dealership of Tata cars under Arvind Automobiles at Shimoga and was running under Arvind Motors till March 2016.At present the areas of business include the sister concern of M/s. Mandovi Motors, dealers for Maruti Udyog Ltd., and M/s. Supreme Auto Dealers, dealers for Bajaj Auto Ltd.
Responsibilities

  • Sales activities planning & execution, checking vehicle sales process for continuous improvement of vehicle sales and market share.

  • Ensure timely supply of vehicles by building trust and relationship with TATA sales heads

  • Managing accurate & quality prospect base, by ensuring the team managed the sales process in time to maintain CPSC scores

  • Managing Inventory in efficient manner to ensure reduced cost of holding stock.

  • Constant review of services process effectiveness, customer concerns and ensuring high levels of customer experience.

  • Improvement of competence of manpower & infrastructure with co-ordination of Tata Motors.

  • Training to service staffs, group discussions over Root Cause Analysis to reduce customer concerns and improve the CEI scores.

  • Appoint and train the staff in co-ordination with HR team and also to plan the HR activities at branch to maintain harmony and co-operation among the staffs.

  • Managing service marketing activities for building insurance business, corporate customers etc. with Tata programs like Tata Zippy, Tata Delight and Tata Kavach.

  • Close tacking and improvement of Branch Sales, parts and Labour revenue and implement actions to enhance the sales.

  • Constant review of the accounting process and systems of the branch for maintaining efficient cash position. Maintaining both creditors and debtors account to plan for the max cash utilisation. Other general administration and seeing continuous profit of the centre.

  • Maintaining all Legal matters pertaining to Govt. authorities like PCB, Labour dept etc.


Achievements

  • Tenure at Karwar office: Increased the sales of vehicle from 20 numbers to 240 numbers in three years.

  • Tenure at Shimoga office: Achieved a record of 100 vehicles sale in one month .And sale of highest ever number achieved during the year.

  • Shimoga branch was upgraded from C grade to a grade in WAR within a span of one year and maintained the same for all these five years.

  • 2010 & 2011 increasing sale of lubes from 6 KL to 13 KL for continuously two years at IOCL dealership at Karwar.

  • 2014-15 had best TATA ZIP selling award for the branch.

  • 2014-15 and 2015-16 Shimoga office: Achieved the record of CEI awards by outscoring Bengaluru and Mangalore Branches.

  • 2016 Shimoga office: Awarded for attending more post warranty vehicles.


Ghatge Patil Transport Ltd April 1986 to Feb 1993

Maintenance Engineer.

Introductions – The Ghatge Patil Transports started in 1958 with 4 trucks, by Sri Vasanth Rao Ghatge and Jayakumar Patil. It has diversified its business and the group consist of Ghatge Patil Industries, Ghatge Patil Automobiles and Mohan travels. During the period operating in 7 states with 400 own trucks and same number of hired trucks. At our Bangalore regional office operating with 90 trucks
Responsibilities

  • Managing Fleet of 90 vehicles for maintenance and operation.

  • Managing expenses of service & reductions in break-downs saving Turnaround times for deliveries.

  • Maximum capacity utilisation of vehicles with continuous supply of spares and fuels at shortest period of time.

  • Managing transportation crew members concerns and keeping them motivated.

  • Assisting route survey to maximise cost and turnaround time, support accident recovery and claims to traffic dept.


Achievements / Awards

  • Received two awards for my performance during the tenure at Bangalore office for better tyre maintenance and better diesel KMPL.

EDUCATIONAL CREDENTIALS
2012 BE (Automobile) from Pacific institution. New - Delhi

1998 Diploma management. From IGNOU

1985 Diploma (Auto) From CPC (Govt) Polytechnic Mysore

TRAININGS / PROJECTS


  • ” Think Customer” Program conducted by TATA Motors. Pune.15 days training.

  • Attended “Process agility for customer engagement” two day program arranged by Drona team a separate training division of Tata Motors Ltd.

  • Training on sales skill development by Mercury International, one week program.

  • BS III adaption training at Hubli area office for two days.

  • Training on Cummins engine for three days at Pune.

  • Technical Trainings on TATA Products at Pune.

PERSONAL PROFILE

Date of Birth : 17th Feb 1965

Languages Known : English, Hindi, Kannada,

Reference : Mr.C E Krishna, Ex GM, Arvind Motors, Mobile no - 9611653997.





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