1.1
|
First time SM WAN connectivity at install
|
Events
|
SM
|
1.2
|
First time SM WAN connectivity within 30 days
|
Events
|
SM
|
1.3
|
First time SM WAN connectivity within 90 days
|
Events
|
SM
|
1.4
|
SM WAN connectivity Level
|
Events
|
SM
|
6.2
|
Percentage availability of DCC SM WAN Gateway Interface
|
%Time
|
SM
|
10
|
Notification of Planned Maintenance events within required target
|
Events
|
KPI
|
11
|
Accuracy of Coverage Database provided to DCC Service Users
|
Events
|
KPI
|
12.1
|
Percentage of Power Outage Event alerts delivered: 50 Communications Hubs or fewer
|
Events
|
KPI
|
12.2
|
Percentage of Power Outage Event alerts delivered: greater than 50 Communications hubs
|
Events
|
KPI
|
CH1.1
|
Percentage of Communications Hubs delivered on time
|
Events
|
SM
|
CH1.2
|
Percentage of Communications Hubs accepted by DCC Service Users
|
Events
|
SM
|
CH1.3
|
Percentage of Communications Hubs determined not to be faulty following attempted installation
|
Events
|
SM
|
CH2.1
|
Percentage of Communications Hub Incidents resolved by remote maintenance
|
Events
|
SM
|