Date: 29th March 2018
Code Performance Measure 8 – Percentage of documents stored on the SMKI Repository delivered within the applicable Target Response Time for the SMKI Repository Service
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Code Performance Measure 8 – Percentage of documents stored on the SMKI Repository delivered within the applicable Target Response Time for the SMKI Repository ServiceThe Service Level for Code Performance Measure 8 shall be directly equivalent to the Service Level achieved by the DCC Service Provider for the Service Provider measure relevant to the SMKI Repository detailed in Table 7.
Table 7 Relevant Service Provider Performance Measures – Code Performance Measure 8 This Code Performance Measure measures the Service Level of the SMKI Repository Interface. The DSP shall record the time SMKI Repository document request is received. The DSP shall record the time at which the response to the SMKI Repository Request is sent. For the purposes of this Performance Measure, the concepts of ‘sending’ and ‘receipt’ are to be interpreted in accordance with the explanation of those concepts in the SMKI Repository Interface Design Specification. The SMKI Repository Response Time shall be calculated as the time at which the response to the SMKI Repository Request is sent minus the time at which the SMKI Repository Request is received. In respect of each Performance Measurement Period (p), the Service Level for the Performance Measure shall be calculated as follows: 
Where:
SMRTp = the number of SMKI Repository Requests where the SMKI Repository Response Time is less than or equal to the relevant Target Response Time SMRp = the number of SMKI Repository Requests received. The duration of the Performance Measurement Period shall be a calendar month. Relevant Service Measures - DSP Target Response TimeThe Relevant Service Measures for the DSP in respect of the Code Performance Measures on Target Response Times measure the time taken to provide the DSP processing element associated with the relevant Service Request, Service Response, Acknowledgement or Alert including: On-Demand Service Requests requiring a message to be sent to the Communication Hub; Service Acknowledgements associated with a Future-Dated Service Request; Future-Dated Service Responses; Scheduled-Services Responses; DSP Scheduled Service Requests; DCC Only Service Requests; or Alert Responses. Each Relevant Service Measure shall measure Service Request, Service Response, Acknowledgement and Alert processing times within the DCC Live Systems. The Service Level in respect of each Performance Measurement Period (p) and each DSP Relevant Service Measure shall be; 
Where:
 = the number of Service Request, Service Response, Acknowledgement and Alerts, as appropriate to the Relevant Service Measure, processed by the DSP that met the Target Response Time
 = the number of Service Request, Service Response, Acknowledgement and Alerts, as appropriate to the Relevant Service Measure, processed by the DSP.
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