Choose support models based on how you use technology and where you want to allocate resources. From the desktop to the data center, address everyday IT challenges,
such as unplanned downtime, mission-critical needs, data and asset protection,
support
planning, resource allocation, software application management and more. Optimize IT resources by choosing the right support model.
Figure 11. Dell EMC ProSupport Enterprise SuiteDell EMC ProSupport Plus for EnterpriseWhen you purchase your PowerEdge server, we recommend ProSupport Plus, our proactive and preventative support service for your business-critical systems. ProSupport Plus provides you with
all the benefits of ProSupport, plus the following An assigned Services Account Manager who knows your business and your environment Immediate advanced troubleshooting from an engineer who understands your PowerEdge server Personalized, preventive recommendations based on analysis of support trends and best practices from across the Dell
Technologies infrastructure solutions customer base to reduce support issues and improve performance Predictive analysis for issue prevention and optimization
enabled by SupportAssist● Proactive monitoring, issue detection,
notification, and automated case creation for accelerated issue resolution enabled by
SupportAssist
● On-demand reporting and analytics-based recommendations enabled by SupportAssist and TechDirect
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