Development Action Plan. Reviewed March 2013 The priorities for action were identified by the patient survey. They comprise of the bottom two areas achieved in the survey together with one area



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Development Action Plan. Reviewed March 2013
The priorities for action were identified by the patient survey. They comprise of the bottom two areas achieved in the survey together with one area (customer care) identified by comments from patients. Action plan shared with PRG and comments welcomed.


Priority for Action

Proposed Changes

Who needs to be involved

Make it easier for patients to access a doctor same day or in the next two days


All three actions completed

Make it easier to get through to the surgery on the phone




Phone system review on hold until carpet/impervious flooring resolved
All other items completed

Improve customer care


Completed






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