Dipesh Vinod Thakkar Contact address: Vasant Niwas, 1

Mobile: 9987951910

Email Address: dipeshthakkar_1010@yahoo.in

Objective:

Apart from hardworking I believe to put my efforts, talents and skills I have in a right direction so that it returns by providing the best of the results for the organization I am working for. I believe that learning is a part of life. I love to keep on learning new things that come across my way related my career opportunity and beneficial for my organization.

Professional Working Experience:

1. TATA CONSULTANCY SERVICES
Currently working for TCS BFS BPO Goregaon as a Team Leader for the past 5 years.
Job Profile:

• 
  Team Handling :-
  

1. 
   Handling the team of 15 associates working on Cards Collections Back Office for CITI.
   
2. 
   Ensuring team is motivated to work through team engagement.
   
3. 
   Showing the team right way to develop a career.
   
4. 
   Planning to achieve the goal on month on month basis for common benefits.
   

• 
  MIS and Audit :-
  

1. 
   As a team leader I was engaged with preparation of different MIS involving daily dashboard, Quality,Attendance and appraisals etc.
   
2. 
   Audit was another area where I was involved as an agent, SME and tam member.
   

• 
  Related to the Customer care :
  

1. 
   Handling daily touch point calls with client.
   
2. 
   Solving client issues and escalations through email.
   
3. 
   To ensure client deliverables are sent in a timely manner.
   
4. 
   To look after compliance.
   

• 
  Projects :-
  

1. 
   Was involved in 3 projects by the team as an SME which was the major contribution in achieving the ZERO defects target given by the client.
   
2. 
   Client also appreciated the process knowledge and was hence awarded with several awards on a timely basis.
   

Worked as a Senior Knowledge Associate Mindspace Malad for 9 month invlived in selling of 3G phones in U.K.

1. 
   Was involved in hardcore sales of 3G phones in U.K.
   
2. 
   It involved sales target, incentives and pitching techniques which was great learning post my graduation.
   

• 
  Well versed with the
  

1. 
   Microsoft Excel
   
2. 
   Microsoft Word
   
3. 
   Microsoft PowerPoint
   

PGDBA (Finance) :- NMIMS Business School, Mumbai 67%

T.Y.B.com :- G.G. College, Vasai 69 %

H.S.C :- T.B. College, Vasai . 72 %

S.S.C :- St.Anthonys Convent 69 %

PERSUING COURSE:

None

PERSONAL INFORMATION:

• 
  Date of Birth : 10^th October 1984
  
• 
  Martial Status : Single
  
• 
  Languages Known : English, Hindi, Marathi and Gujrati
  
• 
  Nationality : Indian.
  

• 
  Travelling
  
• 
  Watching & Playing Cricket.
  

I hereby declare that the information and fact stated herein above are true and correct to best of my Knowledge and belief.

9987951910

_______________________

Dipesh Vinod Thakkar