Earl E. Klein Jr

3655 Deer Trail (770) 778-8980 Cell

Kennesaw, GA 30144 eekleinjr@yahoo.com



SUMMARY: Over 37 years of proven experience in the Telecommunications Industry. Providing service, installation, site surveys, and technical support with a strong problem solving ability as well as excellent customer service.
WORK HISTORY:

Avaya – Atlanta, GA January 2014 to Present

Senior Technician

Responsible for troubleshooting and repairing both Nortel and Avaya equipment. Independently identifies, analyzes, resolves and repairs technical problems or failures that arise on-site and performs system backups to expedite restoration of network system and equipment. Primarily onsite repairs with direct customer contact. Continuing education through online training for Avaya Products as well as to stay informed on emerging technologies and features.

Responsible for the installation, service and maintenance of various telephone systems. Performed system tests to identify and resolve technical problems, analyzed malfunctions and implemented corrective actions as required. Configured and implemented IP addresses on a variety of equipment for VOIP and networking to other systems across a WAN. Performed site survey and job quotes for new and existing systems. Installation included cabling and termination to voice and data patch panels while conforming to established industry standards. Proficiently installed and configured peripheral network equipment such as bridges, cabling systems, routers, modems, network interface cards. Performed site surveys and job quotes for new and existing systems. Acted as a liaison between customers and carriers including both local and long distance to achieve quality improvement in products and services. Provided engineering Tier-I support to field technicians and sales department primarily for the Norstar and BCM products.

Responsible for the service and maintenance of key and PBX systems located in Florida and South Georgia.

Responsible for overseeing the day to day operations of the Service Department. Directing and evaluating the performance of the service personnel. Scheduling and prioritizing work orders, maintain parts inventory and resolving all customer related issues.

Responsible for the service and installation of 1A1 and 1A2 Key systems. Additional responsibilities as NCOIC overseas included maintaining the telephone maintenance shop. This required maintaining appropriate inventory levels within a given budget and the supervision of a five man work crew including three Portuguese nationals.

Telephone Installation/Repairman Course

Technical Certificate
Relevant Coursework and Certifications:

• 
  Avaya IP Office –ACIS SMS Communications & ACSS SME Communications
  
• 
  Nortel BCM all releases, Companion, Norstar MICS and CICS
  
• 
  Nortel Opt 11 Installation & Maintenance
  
• 
  Nortel Opt 21 -61 Installation & Maintenance
  
• 
  Mitel IPC 3300 Installation & Maintenance
  
• 
  Newbridge Channel Bank
  
• 
  SRX
  
• 
  Teledex
  
• 
  Voice Mail Systems – Norstar & Avaya VM Pro
  

• 
  Avaya Unified Communications Core Support Course
  
• 
  Avaya Session Border Controller Implementation and Maintenance course
  
• 
  Avaya Aura Presence Services Implementation and Support course
  
• 
  Avaya IP Office Deployed as a Branch course
  
• 
  Avaya Aura Session Manager and System Manager Support course
  
• 
  Avaya Aura Communication Manager and CM Messaging Support course
  

Tuscaloosa, Alabama

• 
  Nortel CS1000E
  
• 
  BCM Contact Center & Reporting for Contact Center
  
• 
  BCM VOIP
  
• 
  CallPilot 100/150
  
• 
  Nortel BCM 50, Digital Mobility Controller, Option 11, SRG
  
• 
  Norstar Prelude & Cinphony I &II ACD
  
• 
  Audiocodes Mediant 800 MSBG
  
• 
  Avaya Merlin Magic
  
• 
  Lucent Partner Plus
  
• 
  Adtran TSU 120 & 120e data channel service units
  
• 
  Kentrox DataSMART 600 Series T1 DSU’s
  
• 
  Voice Mail Systems – BMC, VMX and Compass
  
• 
  ALGO Call Recording Equipment
  
• 
  Nortel BES Switches