Ejbmr, European Journal of Business and Management Research Vol. 4, No. 3, June 2019



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editor in chief, 38-Article Text-131-1-15-20190526
EJBMR, European Journal of Business and Management Research
Vol. 4, No. 3, June 2019
DOI: http://dx.doi.org/10.24018/ejbmr.2019.4.3.38
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unsuccessful transactions or if processed inaccurately. Often, these are not purely technical issues, but rather, are related to process design, or, sometimes, partly to customer psychology and beliefs, which mayor may not align with the actual technology and system. The Internet channel must be well integrated into other channels so that customers can easily interact with people who are trained to handle problems efficiently, and banks must adopt strong customer interface. Since adoption of ICT improves the banks image and leads to a wider, faster and more efficient market, it is crucial for bank authority to escalate investment in ICT products to facilitate speed, convenience, and accurate services. The non-online banks are also recommended to convert into online banks for keeping pace with the ever-changing business world and the above- mentioned issues must be addressed before the implementation of such banking system.
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