Enswitch Administrator Guide

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25Sound Files

Sound files keep a collection of useful recorded sounds that can then be used for other purposes such as mailbox greetings.

25.1Create or Modify Sound Files

To create and use a sound file:

Enter the following: (fields marked with are required)

Sound file name.

Description. This text is displayed in the list of sounds

.wav file to upload. Browse to the file on your local computer or network.

Click Save.
Go to another feature such as mailbox.
On its edit page in the upload section, choose the sound file you've just created.
Click Use or upload.

25.2Call to Record

The Call to record link under the sound files leads to a form to enter a number to call to record a new sound file. This sound file has an automatically generated name based on the date and time. You can rename it to something more using the technique listed above. You can also create a feature code pointing to the Record sound file feature to do the same.

Create a new feature code (see section 12.2, Add Feature Codes).
1. In the Default destination section, select Features and select Record sound file from the drop-down menu.

Click Save.

To call in a recording:

Enter the number to call.
Click Call. The system calls the number with a message asking you make a recording.
Follow the menu instructions to make and save the recording. The recording appears in the list of sounds.

26Speed Dials

Speed dials enable users to dial destinations using fewer key presses. Speed dial also allows inbound calls from that destination to have their caller name forced to a particular value, creating a “nickname” for calls from that destination that is shown on handsets.

Speed dial entries can be shared, affecting all users within this customer, or they can be specific to one telephone line. Speed dials specific to one telephone line can be edited using the link at the bottom of the Edit telephone line form.

26.1Create a Shared Speed Dial

To add a new shared speed dial:

Enter the following: (fields marked with are required)

Speed dial number. This is the number that users dial. This is typically one or two digits.

Description. This text is displayed in the list of speed dial definitions.

Destination. Call destination – this can be a telephone line or an external number (for example, an external tech support service).

Button on phones. Type of button on handsets to provision for this speed dial (when suitable automatic provisioning is configured). The options are defined in a drop-down menu.
Force caller name on calls from this destination. When a caller receives a call from the Destination, the system will display this string as a caller id.

Click Save.

26.2Export Speed Dials

To export speed dial files:

The system downloads a file called speeddials.csv. Open this file with a spreadsheet or with some other application. The result is something like this:

This file or a file in this format can be imported to define speed dial settings.

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