European commission


(f)Expertise and Implementation requirements for Lot 8



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(f)Expertise and Implementation requirements for Lot 8


The contractor will designate a core team which shall consist of a coordinator, IT experts and civil protection experts. The contractor shall strive to reach a gender balance in the team. All team members shall understand and speak English fluently.

Any changes in the core team defined in the tender at any stage of the contract must be notified to the Commission and subject to its approval. All costs related to the contract management, secretarial and other office-related costs, which may include office rental, communications (fax, telecommunications, mail, courier etc.), report production, as well as the cost of quality control, of logistical and administrative support etc. must be included in the overhead costs.


Coordinator


The contractor will designate one coordinator who has the overall responsibility for running the contract and for the formal contacts with the Commission. His/her contact details will be made available to the users of the contract. He/she (or his/her temporary substitute) is deemed to react within a working day to any communication made by the Commission.

The coordinator must provide the Commission with answers and solutions, both as regards the subject of the contract and organisational or administrative matters (including problems related to invoicing and payment), and implement them subject to the Commission's agreement.

The coordinator shall be a certified member of personnel having received a high-level training in his/her profession recruited for his/her thought and creativity skills as regards professional practice. He/she must have at least 8 years professional experience in the field of IT projects of which at least 5 years must be connected with the sector(s) concerned and the type of tasks to be performed (online/e-learning).

IT Experts


The contractor will designate at least on IT Expert which will be responsible for all technical implementations, including data migration, hosting and adjustments.

The IT expert shall be a certified member of personnel having received a high-level training in his/her profession recruited for his/her thought and creativity skills as regards professional practice. He/she must have at least 8 years professional experience which at least 5 years must be connected with the sector(s) concerned and the type of tasks to be performed.


Civil protection experts


The contractor will designate at least one civil protection expert.

The expert shall be a certified member of personnel having received a high-level training in his/her profession recruited for his/her thought and creativity skills as regards professional practice. He/she must have at least 8 years professional experience in the field of civil protection or humanitarian aid of which at least 5 years must be connected to international training.

He/she must have excellent analyses and synthesis capacities as well as excellent communication skills in particular in written.

Requirements in the case of consortia


The leader of the consortium, through the coordinator, is the sole interlocutor for all contractual and financial aspects of the contract and is the only formal contact point between the contractor and the contracting authority. The coordinator is responsible for the invoicing, including invoices accuracy and submission of the supporting documents.

He/she shall inform the contracting authority of any change concerning the consortium members. Any change in the composition of the consortium is subject to the prior authorisation of the contracting authority since each member is a party to the contract. Any change in administrative data (address, bank account etc.) must be notified without delay to the contracting authority.

The consortium leading firm must ensure that all the members are aware of and respect the contractual provisions as well as any of contracting authority communication related to the implementation of the contract.

Quality control Lot 8


The tenderers shall define in their proposal a quality plan that they propose to adopt for the purposes of providing the services covered by the contract.

In their proposed quality plan, tenderers must specify how they intend to control and ensure high quality and effective monitoring of the services and work they may be required to supply to the Commission in execution of the contract.

The proposed quality plan must specify, among other things:

the procedures the tenderer intends to implement and the indicators to be used to ensure the quality and monitoring of the services rendered, in particular the quality of the deliverables for specific assignments;

personnel policy, management and training, including the mechanisms for notification to the Commission, and timely and full replacement, of any reduction in capacity, in order to ensure the committed level of expertise and resources throughout the whole duration of the contract;

in the case of consortia, the structure set up for coordinating the work between the different members of the consortium, including working criteria for the distribution of assignments between the members of the consortium and the composition of ad hoc teams, as well as the mechanisms in place to develop capacity-building and mutual learning within the consortium;

the procedures the tenderer intends to use for quality control, assurance of client satisfaction and complaint management;

the procedure for updating and adapting the quality plan, taking into account that any such updating and adaptation must have the Commission's prior approval.

All expenses incurred in producing and implementing the quality plan will be borne by the contractor.

Contractual conditions

(g)Nature of the contracts


For lots 1 to 7 the contract to be signed following this call for tender is a framework contract. For lots 8 a direct contract will be signed.
The draft framework contract applicable is provided in Annex 6.2.1, and the draft direct contract in Annex 6.2.2. Tenderers are invited to carefully read the contract.
Tenderers' attention is drawn to the fact that the framework contract does not constitute placement of an order but is merely designed to set up the legal, financial, technical and administrative terms governing commercial relations between the Commission and the framework contractor during the contract period.
Signature of the framework contract does not commit the Commission to placing orders and does not give the framework contractor any exclusive rights to the services covered by the framework contract. In any case, the Commission reserves the right, at any time during the framework contract, to cease placing orders without the framework contractor thereby having the right to any compensation.

The Framework Contracts will be concluded with one single economic operator.




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