Table 2. Distribution of Respondents According to Three Consumer Groups

Consumers, who participated to this survey, were given a list of features related with laptops and then they were asked to show how important these features for them while purchasing a laptop. Respondents who found a feature “very important” gave “4” to that item while others who found it “unimportant” gave “1”. Hence, as it was seen in Table 3, processor speed and type, memory and hard disk capacity, technical support, guarantee and warranty conditions, and display resolution quality became the top five features which had the following highest mean values respectively: 3.80, 3.66, 3.66, 3.62, 3.58. It was also noteworthy to mention that all the features listed in the survey were considered important by the respondents since the lowest mean value was 2.64 for the feature of wireless Internet.