Faqs hp elite x2 1012: Meritage 2-in-1 Commercial Table of contents
What is the benefit of Dual Array microphones with echo cancellation and noise suppression?
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What is the benefit of Dual Array microphones with echo cancellation and noise suppression? Combining the HP Advanced Noise Reduction software, the Bang & Olufsen audio and the dual array microphones with echo cancellation and noise suppression enable a clear virtual conference calling experience for both parties. What are the materials used in HP Elite x2 1012? Designed for durability and sturdiness, the Elite x2 1012 is made of high grade aluminum alloys and glass. The back cover is 6063 grade aluminum. The kickstand is 6061 grade aluminum. The keyboard deck is 5052 grade aluminum. Utilizing 5052 grade aluminum for the keyboard deck allows durable performance while maintaining a lightweight product. Aluminum alloy 5052, 6061 and 6063 are used in aerospace and marine applications. 6061 grade and 6063 grade are also used in cycling Why is no windows home button in HP Elite x2 1012? Microsoft Windows 10 is the next evolution of touch computing. A hardware-dedicated home button is not needed What components of the HP Elite x2 1012 are serviceable? HP Business 2-in-1’s offer the security and convenience of IT serviceability for key components by authorized service providers and for customers enrolled in the HP Self-Maintainer program. Some of the serviceable components of the HP Elite x2 1012 are: WLAN WWAN Memory * Storage Processor* System Board* Battery LCD/Touch Module Speakers Kickstand (Please note that the kickstand is also end user replaceable) * System Board, Memory, and Processor must all be replaced at the same time Please check with your sales representative for a full list of serviceable components Can HP provide HP Elite x2 1012 durability details and tests? The HP Elite x2 1012 Tablet and Kickstand are built from aviation grade aluminum alloy. The Elite x2 1012 G1 has been tested according HP Total Test Process: 115,000 hours of testing 50,000 test steps Layered Testing Approach Connector fatigue Flexural Resistance System Acoustics Electrostatic Discharge Electro Magnetic Interference Keyboard system test Mechanical Shock Post-test Evaluation Operational Vibration Package Vibration End of Line Testing In addition, the HP Elite x2 1012 is engineered to pass externally validated MIL-STD-810G testing to ensure they are ready for your workday – not Lenovo or Dell – they test, but don’t commit to passing the tests. In total, the HP X2 1012 is dropped 1044 times to test its durability. Tests include dropping the system on the 6 faces and 4 corners with the kickstand closed and opened. The HP Elite x2 1012 MIL-STD-810G* testing includes:
Humidity High Temperature Low Temperature Altitude Temperature Shock Dust Sand Freeze/Thaw Explosive Atmosphere Drop Vibration Shock * MIL STD test on going. MIL STD is not intended to demonstrate fitness for U.S. Department of Defense contract requirements or for military use. MIL STD test results are not a guarantee of future performance under these test conditions. Damage from drops requires separately purchase Accidental Damage Protection HP Care Pack. What if I bend or break my kickstand? Can HP provide kickstand durability details and tests? Kickstand usage: open and closed 6 times every day for 5 years (10,000 cycles) Tablet and kickstand drop testing 36” to wood with and without keyboard, kickstand open and closed 20” to concrete with and without keyboard, kickstand open and closed Kickstand static pressure testing: withstand 10lbs in the maximum open position. The kickstand is a user replaceable part. If desired, users can order the part and replace the kickstand themselves without the need to call HP support. What is the durability of the HP Elite x2 1012 Keyboard hinge? The HP Elite x2 1012 Tablet Keyboard has been tested as detailed below: Keyboard opened to notebook mode 14 times every day for 5 years (25,000 cycles), Keyboard removed and replaced 6 times every day for 5 years (10,000 cycles) Keyboard open to a 360 rotation 6 times every day for 5 years (10,000 cycles) 7 years of keyboard usage (10 million keystrokes) How many camera's and what type of camera’s are in the HP Elite x2 1012? The HP Elite x2 1012 has a 2 MP camera in the front and a 5MP rear camera. Our Engineering team studied the Realsense (IR) camera and opted not to include it at this time. The HP Elite x2 1012 would have compromised weight and thickness in order to support it. In its place, the team opted to support commercial needed technologies such as WWAN and WiGig. As facial recognition technology gains acceptance in the Commercial market, the IR camera will be considered for future commercial products. What is Intel Skycam and how does that benefit me? Intel Skycam is used on the HP Elite x2 1012 world facing camera. Intel has incorporated the ISP (Image Signal Processing) in their processor, instead of traditional cameras requiring USB interface with an external ISP controller. Intel simply calls any cameras that uses their ISP, “Skycam”. What is the battery charging time? (From zero to 80% and to 100%) Battery life and charging times will be confirmed in the December 2015 timeframe. How does Core M compare to Core I? The New Core M 6th generation processors allow fan-less designs that support 4.5W thermals. The HP Elite x2 1012 is optimized for the best performance in an 8mm design using Core M 6th generation processors. Intel states that Core M performance is similar to Core I for designs that are below 7W TDP. HP’s delivers a thinner design that is cool to the touch using Core M. Detailed benchmarks will be available closer to first shipment in early January, 2016 Industrial Design What is the logic behind the HP Elite x2 industrial design? The HP Elite x2 design team chose a minimalistic and timeless aesthetic utilizing a high strength precision cut aluminum chassis, Gorilla glass covers and a simple, elegant kickstand with jewel hinge caps to represent power, performance, and status. At a very thin 8mm, the product delivers a strong, sealed, and fan-less architecture that sets a new standard in the category. A carefully crafted kickstand easily articulates to the perfect position for optimal usability while closing flush to complete the form. The perfectly paired detachable keyboard delivers a best in class typing experience using a stiffened aluminum deck and keys uniquely designed for ideal contouring, separation, and size. The addition of patterned microfiber material nicely contrasts the smooth aluminum for a feel of comfort and a tailored appeal. Every detail was thoughtfully designed to deliver an outstanding overall product experience. What are the key industrial design elements of the new HP Elite x2 1012? Precision engineering Premium materials/finishes Business-rugged/designed to pass various MIL-STD tests Thinner/lighter The power and performance of a notebook in a more elegant form factor Best tablet experience paired with best typing experience Multiple position kickstand for use in all situations Stereo speakers for optimal viewing experience Great pen experience High-end processing and graphics options Precise cooling and acoustics Why is there a “black line” on the back of the HP Elite x2 1012? Extending the camera glass simplifies the overall product look while enhancing antenna performance. The black Gorilla Glass brings the clean, honest look of the front glass to the back while capturing the antenna area in a radio wave friendly material. This design solution can be found on other HP commercial and consumer products. The HP logo is covered when keyboard is raised – is there concern that it may look like B&O product because that is the only brand seen? The B&O logo is toned down with a darker finish and is placed in a sub-brand location similar to all other products that support this sub brand. The HP logo is proudly displayed on the back of the products along with the model name “Elite x2” and the specific product name is etched on each unit. The model name and product name etching can be found on both keyboards as well. Competition How do I compete against Microsoft Surface (Pro/Book)? HP Elite x2 1012 is uniquely crafted for business needs: Enterprise Security – Only HP Elite x2 1012 includes HP SureStart with Dynamic Protection enables BIOS level security with automatic detection and self-healing. Microsoft Surface does not include this which means that the customer will need to identify an alternative security solution to ensure their data/device is 100% protected. Enterprise Manageability –Only HP Elite x2 1012 includes both HP Touchpoint Manager AND Intel vPro. Collectively, these solutions allow for quick ‘plug-n-play’ into client’s environment, and simplified deployment & management across the entire organization Durability –HP Elite x2 1012 has survived 115,000 hours of reliability testing. Microsoft Surface doesn’t perform durability testing. WWAN Connectivity – Microsoft Surface doesn’t have WWAN nor GPS. Global Serviceability – Microsoft Surface only has phone support and the display is not field serviceable. Whereas HP Elite x2 1012 has onsite support, 24/7, same day/NBD, self-maintainer, DMR, and dedicated resources. Global Standardization & Availability – Microsoft Surface doesn’t have global coverage, supporting only 32 countries. HP supports 180 countries, with 230,000 channel partners that can support our sales force with global series SKUs enabling global standardization of HP Elite x2 1012 across client’s global organizations. How do I compete against Apple Ipad Pro? HP Elite x2 1012 is uniquely crafted for business needs: Apple is aggressively making strides, specifically targeting executives. Apple will position their iPad Pro as “executive bling” that is designed for work-to-home productivity. They’ll focus on split screen view, Apple ecosystem (e.g., Apple Pencil and Smart Keyboard), and Apple Pay, to name a few. HP must combat this by advising their customers that iPad Pro is still tied to iOS, which means that Apple iPad Pro is lacking: Enterprise Security – Only HP Elite x2 1012 includes HP SureStart with Dynamic Protection enables BIOS level security with automatic detection and self-healing. Apple iPad Pro does not which means that the customer will need to identify an alternative security solution to ensure their data/device is 100% protected. Enterprise Manageability – Only HP Elite x2 1012 includes both HP Touchpoint Manager PLUS Intel vPro. Collectively, these solutions allow for quick ‘plug-n-play’ into client’s environment, and simplified deployment & management across the entire organization Durability – whereas HP Elite x2 1012 has survived 115,000 hours of reliability testing Global Serviceability – Apple iPad Pro doesn’t have commercial support. Its likely clients will need to bring their iPad Pro into the Apple store (which is time consuming) versus having HP onsite support, 24/7, same day/NBD, self-maintainer, DMR, and dedicated resources. How do I compete against Apple MacBook 12? HP Elite x2 1012 is uniquely crafted for business needs: In addition to the aforementioned items noted above, HP Elite x2 1012 is also thinner, and has longer battery life than Apple MacBook 12. How do I compete against Dell XPS 12? HP Elite x2 1012 is uniquely crafted for business needs: The aforementioned items noted above also apply to Dell. However, you’ll want to emphasize: HP SureStart with Dynamic Protection enables BIOS protection, as Dell will tout the strength of Dell DDP-E (Dell Data Protection & Encryption) which has enabled Dell to increase sales by over 300 %!). The core difference with HP SureStart with Dynamic Protection the BIOS level protection with automatic detection & self-healing. Dell DDP | E does not have this. Expand upon HP’s manageability solution of HP Touchpoint Manager PLUS Intel vPro. Collectively, HP’s solution enables customers to deploy across the entire organization in a matter of minutes vs. hours with Dell KACE. The competition seems to be considering screens larger than 12”, even 14”. Will HP offer 14” tablet? We cannot comment on unannounced products. However, HP continues to monitor the market and the customer needs for all future products. Based on past investigations, use cases change significantly as the screen size increases. The HP Elite x2 1012 is designed to meet the needs of executive and mobile professionals. HP Notebooks offer great 14” and 13” alternatives such the HP Elite Book Folio 1040 or the HP Spectre Pro X360. How does HP Elite x2 1012 compare on benchmarks vs. Surface Pro? Benchmarks for the HP Elite x2 1012 will be available closer to the first shipment release Accessories What accessories are available for the HP Elite x2 1012? There is a complete ecosystem of accessories available for the HP Elite x2 1012. Among them are: Cases: HP Elite Top Load Colombian Leather Case HP Elite Top Load Herringbone Nylon Case HP UltraSlim Tablet Sling HP Slim Ultrabook Backpack HP Elite x2 1012 Protective Case Keyboards HP Elite x2 1012 Travel Keyboard HP Elite x2 1012 Advanced Keyboard Docking solutions HP Elite 65W Thunderbolt 3 Dock HP Elite USB-C Docking Station HP Advanced Wireless Dock Adapters HP USB Type-C™ to VGA Adapter HP USB Type-C™ to HDMI Adapter HP USB Type-C™ to DisplayPort Adapter HP USB 3.0 to Gigabit LAN Adapter HP USB-C to USB 3.0 Adapter HP USB-C to HP USB-C to 4.5mm + 3.0mm Combo DC Jack Adapter HP Wireless Display Adapter Input/Output devices HP Active Pen with Bluetooth App Launch HP Ultra Mobile Wireless Mouse HP 2.4 GHz Wireless Mouse HP Ultrathin Wireless Mouse HP 3-Button USB Laser Mouse HP USB Travel Mouse HP Slim Wireless Keyboard and Mouse HP Slim USB Keyboard and Mouse HP UC Wired Headset HP Stereo 3.5mm Headset HP Stereo USB 3.5mm Headset HP UC Wired Headset HP UC Speaker Phone HP Conferencing Keyboard HP H2310 Black In-ear Headset Power adapters HP 45W USB Type-C™ AC Adapter Security Others HP External USB Optical Drive HP Tablet Cleaning Kit (Crystal) Why was an L-shaped connector chosen for USB-C charging? An L shaped connector maintains clean cable management by keeping the profile of the cable in a smaller area when working HP Elite x2 1012. The cable will be less likely to interfere with usage of other accessories. I like the look and feel of the fabric material on the back of the keyboard. But how durable is it? Will it fray? Will it stain easily? How can I clean the keyboard/fabric? The fabric on the keyboard is tested by HP’s total test process. Usage and stain resistance is included in the test process. Why is there a different keyboard design between HP Spectre x2 and HP Elite x2 1012, making it impossible to use both interchangeably in my office and cubical environment? The HP Spectre x2 is designed for premium consumers, speakers are included in the keyboard base to augment the audio experience. HP Elite x2 1012 is optimized to work with premium commercial grade travel and advanced keyboards only. The travel keyboard offers a lightweight best-in-class typing experience along with commercially tested durability and reliability. The advanced keyboard includes all of the above plus Smartcard and NFC functionality. HP Spectre x2 and HP Elite x2 1012 have unique functionality including connectors and keyboards that were specifically designed for their respective customers and are not meant to be interchangeable. Does the HP Elite x2 1012 have colored keyboards? Yes! HP has approved a variety of colors including dark red, green, purple and dark navy. Different colored keyboards will be available on a requested basis via CIS (customization integrated services). Availability to be communicated. Does the keyboard disable when put in 360 mode? Yes, the production BIOS will support disabling the keyboard and touchpad in 360 mode. Does the keyboard/mouse pad design and performance align with the Elite 1000 notebook keyboards? Yes, the HP Premium Keyboard design is available in both the Elite x2 1012 and the Elitebook Folio 1000 series notebooks. The HP Premium Keyboards include: UV coating to promote longer life of the texture on the keys 1.5 mm of key travel to provide optimized feedback to the user Force required to depress any key is 60 gr Key caps and dome are constantly in contact Crispy key feel: pressure ratio to firing point is a consistent 50% Why can’t a customer remove the keyboard and attach it backward to the tablet, like SP3/SP4? The keyboard attachment connection force was optimized for best typing experience and not designed to be attached backwards. Utilizing a strong magnetic hold between keyboard and tablet creates a more rigid confident feel when typing. This also prevents damage or wear to connectors and product surfaces increasing overall longevity. What pen technology used on HP Elite x2 1012? HP Elite x2 1012 uses the same pen technology as the HP Spectre x2 and HP Envy 8 Note. The pen technology is Wacom AES technology. The HP Elite x2 1012 pen also includes a Bluetooth application launch button to launch Microsoft OneNote, or your favorite note taking application. Why the Wacom AES pen and moving away from digitizer (EMR)? The Wacom AES pen is a more accurate and precise for typical commercial business use. The Wacom EMR is ideal for specific applications, such as moist environments. Will the Wacom AES pen have a charge indicator? There are battery life indicators in the control application. Both pen battery life and BT module battery life are monitored by this control app. Other competitors today, such as Atmel/Synaptic pens do not have battery level indicator either. How does the HP Elite x2 1012 pen different from other HP Pens?
What kind of batteries are needed in the pen? Two types of batteries are needed for HP Active Pen with Bluetooth App Launch. The AAAA battery is needed to power the WACOM AES functions for the writing tip and the barrel buttons. The battery is replaced by twisting the Bluetooth cap feature from the main barrel of the pen. In addition, two SR527SW type coin batteries are needed to power the Bluetooth app launch button. The coin batteries are replaced by using a screwdriver to remove the internal end of the Bluetooth cap feature. Where can I get replacement AAAA batteries? AAAA batteries are available from Duracell. They are easily found on Amazon, or in many local retail locations. If someone wants to replace the Wacom AES pen with a premium Wacom pen, is it supported? No. There is no other Wacom pen compatible with the HP Elite x2 1012. Wacom offers different EMR or passive pens that are not compatible with AES teachnology. How can the pen be attached to the tablet? HP Elite x2 1012 provides different options for the user to attach the pen to the tablet: Tether: The tablet has a provision for a pen tether in the bottom left corner. The tether loop is provided with the Pen. Pen Loop: The HP Travel Keyboard and the HP Advanced Keyboard include a pen loop that the user can attach to the slate. Tether and Keyboard magnets: While using the HP Travel Keyboard or the HP Advanced Keyboard, the user has the option to use the top keyboard magnets to attach the pen to the keyboard cover always securing it with the tether. Please use the tether to prevent loss, especially when placing it in a briefcase. Wll the Keyboard Pen holder lose it stickiness easily. Can we make a permanent holder on the keyboard and include the sticky cloth as an addition? After many iterations of holders (fixed on the unit, adapter in the lock slot on the unit and fix loop on the keyboard), it was decided that the tab holder pen loop was best option because it gives the user the flexibility to use or not, place it where they want it and if needed, be replaced. Production quality adhesive will be optimized. Please try to just place the loop once, and not move it, to ensure the best adhesive solution. What docking is supported on the HP Elite x 1012? The HP Elite x2 1012 supports three different docking solutions for the ultimate in customer flexibility and choice: HP Elite 65W Thunderbolt 3 Dock Highlights Full feature and port support Simple, single cable connection No unique platform ID change required Ability to support dual UHD/4K external displays Small, lightweight portable ID Connectivity Security lock slot RJ-45 VGA 4 x USB 3.0 2 x DisplayPort Combo audio mic/headphone USB Type-C (as port) 4.5 mm barrel AC power in 7.4 mm barrel AC power in for legacy power adaptors HP Elite USB-C Docking Station: Highlights Full feature and port support Simple, single cable connection No unique platform ID change required Ability to support dual 2K external displays Small, lightweight Connectivity 1 x USB 3.0 (charging) 1 x USB-C™ (data, USB 3.0) 3 x USB 2.0 RJ-45 DisplayPort HDMI Security lock slot Combo audio mic/headphone USB Type-C (power / connect to the host platform) 4.5 mm barrel AC power in HP Advanced Wireless Dock Highlights Mobility to desktop productivity in an instant Seamless and fast connectivity with no cables or clutter Flexible positioning of WiGig enabled device anywhere on the desk within 4 feet and line of sight Connectivity 2x Display Ports 3x USB 3.0 (rear) 1x USB 3.0 (side) VGA RJ45 Security Lock Slot Microphone jack Headphone jack Does HP Elite x2 1012 have plans to support legacy HP docking solutions such as the ElitePad docking or the HP Pro Tablet wired stand docking station where the device can be docked and kept in a standing position? Unfortunately, this is not supported on the HP Elite x2 1012. Moving forward HP commercial mobility will offer Thunderbolt, USB-C, and wireless docks that provide longer lifecycles and broader platform compatibility essential for enterprise customers. Is still possible to develop mated docking system like SP3? The feedback we have on SP3 docking is that it is not a great docking experience. It requires hard alignment, has limited I/O and a new dock is needed generation over generation. The dock can only be used with a limited number of products which also limits availability in the worldwide channel offering. With the USB –C Thunderbolt dock, the Elite x2 1012 can support a single connection to power, more I/O, dual 4k monitors, and a superfast connection. The Elite USB-C Docking Station will also function with platforms that have USB-C without Thunderbolt. HP Elite x2 1012 has several docking solutions. How many monitors can HP Elite x2 1012 support for each and at what resolution? Both the HP Elite USB-C Docking Station and the HP Advanced Wireless Dock support two simultaneous external 2K displays. The HP Elite 65W Thunderbolt 3 Dock also supports two simultaneous 4K resolution displays. Does the HP Elite x2 1012 work with non-HP WiGig docks? This will vary by depending on the dock vendor. Some vendors lock their docks to a single brand of platforms. Can you explain the different flavors of USB-C (thunderbolt, data transfer speed, video capability, etc)? Is USB-C with thunderbolt superior? USB-C as a form factor is a reversible plug and easier to use than USB-A, USB A/B. The HP Elite x2 1012 USB-C port supports USB 3.1. With USB 3.1, Superspeed+ can be configured with additional component support to support up to 10Gb/s data signaling rate. At this speed, the higher bandwidth needs of two 4K monitors are supported as well as that of several peripherals. USB-C is backward compatible with USB 3.0 and 2.0 devices. Previously, USB 3.0 was the maximum data transfer rate of 5Gb/s. Thunderbolt transfer rate is 40Gb/s transfer rate and this provides supports dual 4K monitors. The Superspeed+ requires different cables and components to support. Is the Type C / thunderbolt docking station compatible with different tablets or notebooks other than HP? The Elite USB-C Docking Station is compatible with Windows platforms supporting USB-C with USB 3.0 functionality. If the USB-C port supports power delivery the platform can also be charged from the Elite USB-C Docking Station – depending on the docking stations configuration, up to ~ 45W of power will be passed to the platform. Channels How is HP Elite x2 1012 sold and distributed? HP Elite x2 1012 is sold on hp.com, via distributor/VARs (indirect/direct channels), and the HP sales force. For more details, visit hp.com HP Confidential Download 0.57 Mb. Share with your friends:
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