a Bidding for new clients b Superiors providing training to juniors c Continuing education to keep personnel up to date d General public relations aimed at promoting the profile of a well-known, reputable and professional firm. 18.12 Decentralisation, goal congruence, responsibility centres. (15 min) 1 The environmental management organisation appears to be decentralised because managers of the environmental management group have considerable freedom to make decisions. They can choose which projects to work on and which projects to reject. 2 The environmental management group is a cost centre. The group is required to charge the operating divisions for environmental services at cost and not at market prices that would help the group earn a profit.
