Genius Bar Work Authorization



Download 20.51 Kb.
Date29.07.2017
Size20.51 Kb.
#24777




Apple Store Oxmoor

03-Feb-12

(502) 326-2840

Genius Bar Work Authorization

Repair No: R60763532



Customer Information

Product Information

Lesley Mcshane




Warranty Status: Out of warranty(OW)

7304 Glen Arbor Rd.

Louisville KY 40222 USA






Model: MACBOOK PRO (15-INCH, MID 2010)

Daytime Phone: (502) 727-9471




Date of Purchase: 18-Dec-10

Evening Phone:




Serial No: W80430FDGPH

Email Address: lmcshane@insightbb.com







Problem Description/Diagnosis

Component: Ports / Cables Thunderbolt

Issue: Port Physical Damage

Issue: Customer states that after leaving the hotel room, and upon her return later, her laptop had been damage by house keeping. The computers USB port is severely damaged with a wireless USB mouse adapter crushed inside of the top casing, and in return effecting the logic board and bottom case.


Computer is in need of a logic board due to USB port damage, top case due to impact, and bottom case caused from the wireless USB adapter being forced into the casing.
Original quote of $242.41 was incorrect upon initial inspections. We do not repair computers in house that have physical or liquid damage such as this computer.
Depot repair cost of $1240.00 is a flat rate repair, includes labor and up to 3 major components, cost does not include tax.
15-inch MacBook Pro with similar specifications retails at $1,799.00

Steps to reproduce: observed the issue, removed crushed USB adapter from the top case housing and logic board.

Proposed Resolution: Tier 4 Depot Repair

Cosmetic Condition: Scratches on back left and right corners of the top display case, ports on left side of the computer are shifted from original position, USB port is bent, scratches on bottom case, bottom case separated from top ca on the Elbert side.

Known Liquid Damage: No

Check-in Required: NoEstimated Turn Around Time: We'll call you within 48 hours

Mac OS Version: 10.7.2

Hard Drive Size: 500GB

Memory Size: 4gb

iLife Version: 09


Employee 1180741625-R264/Apple Store Oxmoor - (502) 326-2840

Repair Estimate

Item Number

Description

Price

Amount Due

S1584LL/A

Tier 4 Accidental Damage, PBG4/MBP15"

$ 1140.00

$ 1140.00

S1586LL/A

Labor Charge, PBG4/MBP15"

$ 100.00

$ 100.00

Total (Tax not included)

$ 1240.00

$ 1240.00

By signing below, I agree that:


• the Repair Terms and Conditions on the reverse side of this page will apply to the service of the product identified above;
• Apple is not responsible for any loss, corruption, or breach of the data on my product during service; and
• as loss of data may occur as a result of the service, it is my responsibility to make a backup copy of my data before bringing my product to Apple for service
• goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods

Repair Terms and Conditions and be found at http://www.apple.com/legal/terms/repair/instantexchange.html.

Download 20.51 Kb.

Share with your friends:




The database is protected by copyright ©ininet.org 2024
send message

    Main page