308 S. Easterbrook et al.
structured
or semi-structured interviews, and finding the time and resources needed to collect and analyze potentially large sets of data. The researcher needs a thorough training in how to observe and record social behaviour. Access to the field situation may require prolonged time in establishing a relationship with the subject organization such that specific project data is made available. For ethnography, the researcher needs to find a community where she is accepted as a member, which might not be possible unless she has appropriate technical experience. For action research, the researcher needs to balance the need to involve the organization in helping to set appropriate goals for the research with
the need to remain objective, such that the research does not become merely consulting.
Methods that are primarily quantitative include controlled experiments and survey research. These methods require more significant time in the planning of the research than strictly qualitative methods. To achieve external validity for both experiments and surveys, the researcher needs the time and budget to (1) define, recruit and (if possible) randomly select a sample population that is representative of the target population, (2) design and pilot the questions such that all respondents are presented with questions that they interpret and understand inexactly the same way (therefore careful attention to detail in phrasing
the questions is needed, and
(3) define statistical tests ahead of time, in order to interpret the collected data. The goal here is to
plan ahead, for smooth analysis and interpretation of results.
All research conducted in industrial settings brings a number of challenges. It can be very hard to gather data to find out what practitioners actually door what needs to be improved in the organization, rather than what practitioners say they door think require improvement. Data quality can also bean issue (see Chaps. 1 and
7 for more on this issue. In return
for access to the organization, the researcher usually has to give up some control. For example, it is hard to observe and document findings without interfering with the observed situation, especially when the industrial partners want to know in advance what the expected outcomes are. It is often difficult to know if changes are made through involvement in the research or would have occurred anyway (cf, the Hawthorne effect. Finally, obtaining permission to publish the results can be a challenge. Delays in publication are likely if the organization has concerns about inclusion of confidential data or insights in the research. Singer and Vinson (2002) and Vinson and Singer (2004) discuss the unique ethical challenges involved in research in industrial settings.
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