Guide to Preparedness
IT DISASTER RECOVERY PLAN
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IT DISASTER RECOVERY PLAN
TABLE OF CONTENTS CHAPTER 1 6 2 FLORIDA BACKGROUND 6 2 CHAPTER 2 8 2 THE STATE WIDE PLAN 8 2 ZONES FOR FAIA’S CATASTROPHE ASSISTANCE VOLUNTEER NETWORK 10 2 CATASTROPHE ASSISTANCE Coordinators by Zone 11 2 Guide for Zone Coordinators 17 2 ZONES FOR FAIA'S CATASTROPHE ASSISTANCE VOLUNTEER NETWORK 19 2 CHAPTER 3 20 2 AGENCY PLAN 20 2 GUIDELINES FOR THE AGENCY PLAN 21 2 Checklists 21 2 PUBLIC RELATIONS 26 2 WELL BEING OF STAFF 27 2 CASH AND CASH FLOW 27 2 CATASTROPHE ASSISTANCE VOLUNTEER NETWORK 27 2 RECOMMENDATIONS FOR CATASTROPHE PROCESSING—Before the Catastrophe 28 2 RECOMMENDATIONS FOR CATASTROPHE PROCESSING—after the Catastrophe 36 2 CHAPTER 4 42 2 WORKING WITH THE MEDIA 42 2 I.THE PURPOSE OF MEDIA RELATIONS 42 2 II. THE INDUSTRY RESPONSE 43 2 III. WHAT-TO-DO CHECKLISTS 44 2 CHAPTER 5 48 2 FLOOD 48 2 I.THE PROBLEM 48 2 II. AGENCY PREPARATION 49 2 III. AFTER THE FLOOD 50 2 III. FLOOD QUESTIONS AND ANSWERS 50 2 CHAPTER 6 57 2 WORKPLACE VIOLENCE AWARENESS 57 2 I. WHAT IS WORKPLACE VIOLENCE? 57 2 II.WHAT ARE THE CATEGORIES OF WORKPLACE VIOLENCE? 58 2 III.RECOGNIZING WARNING SIGNALS 58 2 IV. ESCALATING LEVELS OF VIOLENCE AND WHAT TO DO 59 2 CHAPTER 7 60 2 TERRORISM 60 2 PREPARING FOR THE UNEXPECTED 60 2 WHAT YOU CAN DO TO PREPARE 61 2 IF DISASTER STRIKES 62 2 ADDITIONAL POSITIVE STEPS YOU CAN TAKE 64 2 YOUR DISASTER SUPPLIES KIT SHOULD INCLUDE: 66 2 CHAPTER 8 66 2 FIRE SAFETY 66 2 I. MAKE YOUR HOME FIRE SAFE 66 2 II. PLAN YOUR ESCAPE ROUTES 67 2 III. ESCAPE SAFELY 67 2 IV. STATISTICS AND SAFETY VIOLENCE 67 2 V. KITCHEN SAFETY 67 2 VI. COOKING SAFETY TIPS 68 2 VII. HEATING SAFETY 69 2 VII. HEATING SAFETY TIP 69 2 VIII. ELECTRICAL SAFETY 70 2 IX. THE BASICS 71 2 CHAPTER 9 71 2 LIGHTNING...NATURES FIREWORKS 71 2 I. LIGHTNING 71 2 CHAPTER 10 72 2 FIRE PROTECTION FOR OFFICES - CHECKLIST 72 2 I. ELECTRICAL 72 2 II. ARSON 73 2 III. SPONTANEOUS IGNITION 74 2 IV. SMOKING 74 2 V. EXPOSURE FIRE 74 2 CHAPTER 11 74 2 FIRE PROTECTION FOR OFFICES 75 2 I. WHAT CAN YOU DO? 75 2 II. EVALUATE YOUR RISK 76 2 III. IN CONCLUSION 78 2 CHAPTER 12 78 2 FIRE PROTECTION FOR OFFICES 78 2 APPENDIX 83 2 PREPARING FOR A DISASTER: 83 2 A NECESSITY/AN OPPORTUNITY: A REPORT ON HURRICANE HUGO 83 2 HURRICANE FACTS 100 2 Catastrophe planning resources 107 2 Steps for Partners in Recovery Emergency Activation 117 2 AGENT TRAINING: UNAUTHORIZED INSURANCE ENTITIES 118 2 Key Considerations in Disaster Planning & Management 121 2 Steps to Take Well Before a Disaster 123 2 Steps to Take When a Disaster is Imminent 128 2 Steps to Take After a Disaster Strikes 130 2 Get Involved with the FAIA Agency Buddy System 132 2 IT DISASTER RECOVERY PLAN 133 2 CHAPTER 1 6 CHAPTER 1 6 CHAPTER 2 8 CHAPTER 2 8 ZONES FOR FAIA’S CATASTROPHE ASSISTANCE VOLUNTEER NETWORK 10 ZONES FOR FAIA’S CATASTROPHE ASSISTANCE VOLUNTEER NETWORK 10 CATASTROPHE ASSISTANCE Coordinators by Zone 11 CATASTROPHE ASSISTANCE Coordinators by Zone 11 Guide for Zone Coordinators 17 Guide for Zone Coordinators 17 ZONES FOR FAIA'S CATASTROPHE ASSISTANCE VOLUNTEER NETWORK 19 ZONES FOR FAIA'S CATASTROPHE ASSISTANCE VOLUNTEER NETWORK 19 CHAPTER 3 20 CHAPTER 3 20 GUIDELINES FOR THE AGENCY PLAN 21 GUIDELINES FOR THE AGENCY PLAN 21 Checklists 21 Checklists 21 Emergency Supplies and Equipment 22 Office Supplies 23 Claims Supplies 23 People Supplies 24 Power 24 Computers 25 Phones 25 PUBLIC RELATIONS 26 PUBLIC RELATIONS 26 Clients 26 Media 26 WELL BEING OF STAFF 27 WELL BEING OF STAFF 27 CASH AND CASH FLOW 27 CASH AND CASH FLOW 27 CATASTROPHE ASSISTANCE VOLUNTEER NETWORK 27 CATASTROPHE ASSISTANCE VOLUNTEER NETWORK 27 RECOMMENDATIONS FOR CATASTROPHE PROCESSING—Before the Catastrophe 28 RECOMMENDATIONS FOR CATASTROPHE PROCESSING—Before the Catastrophe 28 Insurance Company Special Catastrophe Information 29 Suggestions for the Non-claims Staff: Who Will be Handling Claims? 30 Develop and Maintain a List of Individuals Available for Temporary Work 31 Set Up a Separate Claims File. 34 RECOMMENDATIONS FOR CATASTROPHE PROCESSING—after the Catastrophe 36 RECOMMENDATIONS FOR CATASTROPHE PROCESSING—after the Catastrophe 36 Do not attempt to visit catastrophe sites. 36 At First Report of Loss, Completely Inform Each Insured. 38 CHAPTER 4 42 CHAPTER 4 42 I.THE PURPOSE OF MEDIA RELATIONS 42 I.THE PURPOSE OF MEDIA RELATIONS 42 II. THE INDUSTRY RESPONSE 43 II. THE INDUSTRY RESPONSE 43 III. WHAT-TO-DO CHECKLISTS 44 III. WHAT-TO-DO CHECKLISTS 44 CHAPTER 5 48 CHAPTER 5 48 I.THE PROBLEM 48 I.THE PROBLEM 48 II. AGENCY PREPARATION 49 II. AGENCY PREPARATION 49 III. AFTER THE FLOOD 50 III. AFTER THE FLOOD 50 III. FLOOD QUESTIONS AND ANSWERS 50 III. FLOOD QUESTIONS AND ANSWERS 50 CHAPTER 6 57 CHAPTER 6 57 I. WHAT IS WORKPLACE VIOLENCE? 57 I. WHAT IS WORKPLACE VIOLENCE? 57 II.WHAT ARE THE CATEGORIES OF WORKPLACE VIOLENCE? 58 II.WHAT ARE THE CATEGORIES OF WORKPLACE VIOLENCE? 58 III.RECOGNIZING WARNING SIGNALS 58 III.RECOGNIZING WARNING SIGNALS 58 IV. ESCALATING LEVELS OF VIOLENCE AND WHAT TO DO 59 IV. ESCALATING LEVELS OF VIOLENCE AND WHAT TO DO 59 CHAPTER 7 60 CHAPTER 7 60 PREPARING FOR THE UNEXPECTED 60 PREPARING FOR THE UNEXPECTED 60 WHAT YOU CAN DO TO PREPARE 61 WHAT YOU CAN DO TO PREPARE 61 IF DISASTER STRIKES 62 IF DISASTER STRIKES 62 A Word on What Could Happen 62 Evacuation 62 Listen to local authorities. 63 Shelter in place 63 ADDITIONAL POSITIVE STEPS YOU CAN TAKE 64 ADDITIONAL POSITIVE STEPS YOU CAN TAKE 64 First Aid Primer 64 Control Bleeding 64 Care for Shock 65 Tend Burns 65 Care for Injuries to Muscles, Bones and Joints 65 Be Aware of Biological/Radiological Exposure 65 Reduce Any Care Risks 65 YOUR DISASTER SUPPLIES KIT SHOULD INCLUDE: 66 YOUR DISASTER SUPPLIES KIT SHOULD INCLUDE: 66 CHAPTER 8 66 CHAPTER 8 66 I. MAKE YOUR HOME FIRE SAFE 66 I. MAKE YOUR HOME FIRE SAFE 66 II. PLAN YOUR ESCAPE ROUTES 67 II. PLAN YOUR ESCAPE ROUTES 67 III. ESCAPE SAFELY 67 III. ESCAPE SAFELY 67 IV. STATISTICS AND SAFETY VIOLENCE 67 IV. STATISTICS AND SAFETY VIOLENCE 67 V. KITCHEN SAFETY 67 V. KITCHEN SAFETY 67 VI. COOKING SAFETY TIPS 68 VI. COOKING SAFETY TIPS 68 Safety Advice 68 VII. HEATING SAFETY 69 VII. HEATING SAFETY 69 VII. HEATING SAFETY TIP 69 VII. HEATING SAFETY TIP 69 VIII. ELECTRICAL SAFETY 70 VIII. ELECTRICAL SAFETY 70 Electrical Safety Tips 70 IX. THE BASICS 71 IX. THE BASICS 71 CHAPTER 9 71 CHAPTER 9 71 I. LIGHTNING 71 I. LIGHTNING 71 Lightening Myths & Facts 72 CHAPTER 10 72 CHAPTER 10 72 I. ELECTRICAL 72 I. ELECTRICAL 72 II. ARSON 73 II. ARSON 73 III. SPONTANEOUS IGNITION 74 III. SPONTANEOUS IGNITION 74 IV. SMOKING 74 IV. SMOKING 74 V. EXPOSURE FIRE 74 V. EXPOSURE FIRE 74 CHAPTER 11 74 CHAPTER 11 74 I. WHAT CAN YOU DO? 75 I. WHAT CAN YOU DO? 75 II. EVALUATE YOUR RISK 76 II. EVALUATE YOUR RISK 76 III. IN CONCLUSION 78 III. IN CONCLUSION 78 CHAPTER 12 78 CHAPTER 12 78 Make Contact with Your Employees 80 APPENDIX 83 APPENDIX 83 A NECESSITY/AN OPPORTUNITY: A REPORT ON HURRICANE HUGO 83 A NECESSITY/AN OPPORTUNITY: A REPORT ON HURRICANE HUGO 83 Introduction 83 The Agency 83 The Storm 83 The Catastrophe Plan 86 48 Hours Before the Storm 89 24 Hours Before the Storm 90 After the Storm 90 Things Done Right 91 Things Done Wrong 95 Long-term Impact 99 Conclusion 100 HURRICANE FACTS 100 HURRICANE FACTS 100 Hurricane Glossary 100 How a Storm’s Strength is Rated 101 The History of Naming Hurricanes 103 How to Track a Hurricane 105 Catastrophe planning resources 107 Catastrophe planning resources 107 Suggestions for Local Board Meetings on Catastrophe Planning 107 Agent’s Memo of Loss 108 Insurance Company Special Catastrophe Information 111 HURRICANE DAMAGE —Special Notice: 112 Catastrophe Assistance Volunteer Network Enrollment Form 113 Checklists 114 Special Agency Note for Catastrophe Planning 115 Hurricane Command Post Supply List 116 Steps for Partners in Recovery Emergency Activation 117 Steps for Partners in Recovery Emergency Activation 117 Before a hurricane is in the picture 117 AGENT TRAINING: UNAUTHORIZED INSURANCE ENTITIES 118 AGENT TRAINING: UNAUTHORIZED INSURANCE ENTITIES 118 Major Regulatory Premise 118 Unauthorized Entities: Basic History, Overview, and Rationale 118 Possible Consequences for Aiding and Abetting an Unauthorized Insurer 121 Possible Consequences for Acting as an Insurer without Proper License 121 Key Considerations in Disaster Planning & Management 121 Key Considerations in Disaster Planning & Management 121 Overview 122 Steps to Take Well Before a Disaster 123 Steps to Take Well Before a Disaster 123 Developing, Instilling, & Practicing the Disaster Plan 123 Protecting Agency Data & Systems & Preparing to Access Them after the Disaster 124 Protecting Internet Access 125 Protecting Equipment & Providing for Continued Electrical Power 125 Alternative Communications 126 Provisions to Have On Hand 127 Steps to Take When a Disaster is Imminent 128 Steps to Take When a Disaster is Imminent 128 Implement Disaster Plan 128 Protecting Agency Data & Accessing it After the Disaster 128 Protecting Equipment & Providing for Continued Electrical Power 129 Alternative Communications 129 Provisions to Have On Hand 130 Steps to Take After a Disaster Strikes 130 Steps to Take After a Disaster Strikes 130 Implementing the Disaster Plan 130 Provisions 131 Some Final Thoughts 131 Additional Resources 131 Get Involved with the FAIA Agency Buddy System 132 Get Involved with the FAIA Agency Buddy System 132 The Way It Works 133 Example 133 How to Make the Buddy System Grow 133 IT DISASTER RECOVERY PLAN 133 IT DISASTER RECOVERY PLAN 133 SECTION 1.0 STATEMENT OF GOALS AND OBJECTIVES 1 SECTION 2.0 DISASTER RECOVERY PLANNING ASSUMPTIONS 1 2.1 Requirements Assumptions 2 2.2 Recovery Assumptions 2 SECTION 3.0 PLAN ACTIVATION CRITERIA 2 3.1 Plan Activation Criteria 3 3.2 Plan Activation Procedures 3 3.3 Communications Procedures 3 SECTION 4.0 SCENARIO AND RESPONSE STRATEGIES 3 SECTION 5.0 DISASTER RECOVERY REQUIREMENTS 4 5.1 Technology Requirements 5 5.2 Operational Requirements 5 5.3 Communications Requirements 6 5.4 Backup Requirements 6 5.5 Documentation Requirements 6 5.6 Supplies Requirements 7 5.7 Training Requirements 7 SECTION 6.0 DISASTER RECOVERY PROCEDURES 7 6.1 Communications Procedures 7 6.2 Remote Access Procedures 8 6.3 Technical Implementation Procedures 8 6.4 Backup and Data Recovery Procedures 8 6.5 Temporary Access Procedures 8 6.6 Technical Support Procedures 8 6.7 Alternative Operating Procedures 9 SECTION 7.0 ROLES AND RESPONSIBILITIES 10 7.1 Organizational Chart 10 7.2 Resource Roles and Requirements 10 SECTION 8.0 PLAN ADMINISTRATION 11 8.1 Plan Approval Procedures 12 8.2 Plan Distribution Procedures 12 8.3 Plan Maintenance Procedures 12 SECTION 9.0 SUPPORTING DOCUMENTATION 12 APPENDIX A: DRP APPROVAL 14 Directory: images -> documents documents -> The name has sometimes been derived from documents -> Scidac scalable Data Management, Analysis, and Visualization Institute documents -> Registration Form / Waiver The Reality Tour® is a national project of candle, Inc a non-profit organization documents -> 1 Product Warranty 2 Manufacturing Procedures, Purchasing Controls and Materials Selection documents -> Amazon Prime’s Disruptive Impact on the Path to Purchase documents -> Table of contens documents -> Essentially pals documents -> New England Fishery Management Council 50 water street Download 0.84 Mb. 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