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Home, Tweet Home”: Implications of the Connected Home, Human and Habitat on Australian Consumers



by

Alexander Vulkanovski

ACCAN Intern (of Things)

February 2016

“Home, Tweet Home”: Implications of the Connected Home, Human and Habitat on Australian Consumers


Authored by: Alexander Vulkanovski

Edited by: Narelle Clark


Published in 2016
Supported by the Australian Communications Consumer Action Network (ACCAN).

The operation of the Australian Communications Consumer Action Network is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.


The internship was sponsored by Google Australia Pty Ltd.

Australian Communications Consumer Action Network

Website: www.accan.org.au

E-mail: research@accan.org.au

Telephone: +61 2 9288 4000

TTY: +61 2 9281 5322


ISBN: 978-1-921974-37-3
Creative Commons logo
This work is copyright, licensed under the Creative Commons Attribution 3.0 Australia Licence. You are free to cite, copy, communicate and adapt this work, so long as you attribute the author(s). To view a copy of this licence, visit http://creativecommons.org/licenses/by/3.0/au/
This work can be cited as: Vulkanovski, A.,2016, “Home, Tweet Home”: Implications of the Connected Home, Human and Habitat on Australian Consumers, Australian Communications Consumer Action Network, Sydney.

DISCLAIMER: The views and opinions expressed in this report are the author’s own.




Table of Contents




Executive Summary 4

Introduction 9

About this Report 10



Defining the ‘Internet of Things’ 10

The Connected Home, Human and Habitat 13

The Connected Home 14

The Connected Human 15

The Connected Habitat 16



Internet of Things: Past, Present and Future 18

History of the Internet of Things 18

The Current State of Internet of Things in Australia 19

The Future of Internet of Things 21



Internet of Things and Consumers 24

Who is the ‘Consumer’ of Internet of Things? 24

The Consumer Drivers of Internet of Things 24

Building Consumer Confidence 25



The Internet of Things and Consumer Issues 27

Scene One: Home, Connected Home 27

Internet of Things: Devices, Standards and Interoperability 28

Serviceability of the Connected Home, Human and Habitat 34

Scene Two: Guardian Angels 37

The Connected Human: Healthcare and Wearables 38

Internet of Things and Affordability 45

Elderly Consumers and Consumers with Disabilities 49



Scene Three: Into the Wild 50

Internet of Things and Consumerism 51

Internet of Things and Children 55

Internet of Things and Privacy 56



Scene Four: Old Man Yells at Cloud 61

Securing the Internet of Things 62

Internet of Things: Choice, Control and Opting Out 66

Internet of Things and Consumer Protection 67

Internet of Things and Environmental Implications 69

Recommendations for Consumers 71

Early adopters must stay informed, choose their uses carefully and be aware that choices may not be durable 71

Avoid communication breakdown: Assess specific communications standards in use by each device 72

Build a Connected Home that is manageable, serviceable and user-friendly 73

Protect your privacy and security: know your product, know its limitations and be aware of the context of its usage 73

Recommendations for Internet of Things Product and Service Providers 75

Adopt the elements of the ‘IoT Design Manifesto’ 75

Adopt the recommendations of the OAIC 75

Adopt a policy of data minimisation 75

Give consumers tools of empowerment 76

Implement privacy, security, choice and useability ‘by design’ 77

Implement widely-accepted, open technical connectivity standards 79

Recommendations for Government and Policymakers 81

Innovate, Wait, then Regulate 81

Clarify the application of consumer guarantees to telecommunications services 81

Become a market leader and early adopter 81

Develop a clear stance on private-sector use of publicly collected data 82

Identify, define and regulate Connected Human data 82

Introduce a data breach notification regime 82

Form a national, multi-stakeholder, inter-agency Internet of Things body 84



Conclusion 84

APPENDICES 86

Appendix 1 – ISO/IEC JTC 1 Drivers of Internet of Things (selective list) 86

Appendix 2 – The Connected Human: Examples of Bio-Indicator Inferences* 88

Appendix 3 - The Alexandra Institute’s Vision of Connected Retail 90

Appendix 4 - Solove’s ‘Taxonomy of Privacy’ (An Internet of Things Perspective) 92

Appendix 5 - The 13 Australian Privacy Principles (APPs) 94







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