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Leonard, Dorothy


A well-known scholar in the area of knowledge management. Dorothy Leonard has done considerable research on managing knowledge for innovation and stimulating creativity in group settings. Her articles have appeared in academic journals (e.g., “Core Capabilities and Core Rigidities in New Product Development” awarded Best Paper by Strategic Management Journal for sustained impact on the profession), practitioner journals (e.g., “Deep Smarts” in Harvard Business Review) and books on technology management (e.g., “Guiding Visions” in The Perpetual Enterprise Machine). Her book, Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation, published in 1995, has been widely acclaimed and translated into several languages. Her book, When Sparks Fly: Igniting Group Creativity, (co-authored with Walter Swap) published in 1999 has also been widely translated and awarded the Best Book on Creativity by the European Association for Creativity and Innovation. Her latest book (with Walter Swap) is Deep Smarts: How to Cultivate and Transfer Enduring Business Wisdom, published in January, 2005.

(See also: Creative Abrasion, deep Smarts)

Lessons Learned


Lessons learned are concise descriptions of knowledge derived from experiences. These lessons often reflect on what went right, what went wrong, and what can be done to make the products and processes of the organization more appealing or effective in the future. These lessons can be communicated through mechanisms such as storytelling, debriefing etc, or summarized in databases.

(See also: Learning History)

LMS


See Learning Management system.

M

Management Information Systems (MIS)


Systems that help managers monitor and control the operations of a business. MIS produce reports on a regular basis, based on data extracted and summarized from the company’s underlying transaction processing systems. For example, a report may show sales by region. Sometimes MIS reports are exception reports. Unlike decision support systems (DSS) which support semi structured and unstructured problems, MIS primarily deal with structured problems.

Market-to-Book Ratio


A common method of valuing knowledge intensive companies. It is the ratio of the market value of outstanding shares to their book value. The ratio tends to be high for knowledge businesses, where intangibles account for much of the valuation.

Maturity of Knowledge Management


The level of adoption of knowledge management within an organization. A knowledge management maturity model looks at stages of maturity starting from ad hoc ways of managing knowledge to a stage when knowledge is fully embedded and integrated into the organization’s core activities and business processes. However, rigid application of process maturity models like the ones used for software development by IT services companies is not advisable. Some important knowledge will always be shared directly through face-to-face informal and unstructured interactions by people coming together. It is difficult to impose a rigidly defined framework on such interactions.

(See also: Agile Methodology, Process, Practice)

Memory


The mental function of retaining information about stimuli, events, images and ideas after the original stimuli are no longer present. Memorial processes are extremely complex. Different memory tasks are handled differently. Yet, what memory can do is incredible. Memory helps us to deal with a problem with relative ease. But memory can also create difficulties while dealing with new problems that demand a new approach.

(See also: Organizational Memory)

Mental Models


The thought process of human beings which visualizes how something works in the real world. It is an internal representation of external reality. Mental models are deeply ingrained assumptions, generalizations, or images that influence how individuals understand the world and take action. Mental models have a significant impact on the pace and effectiveness of individual and organizational learning.

Mentoring


One-to-one learning relationship in which a senior member of an organization is assigned to support the development of a newer or more junior members by sharing knowledge, experience, insights and wisdom with them. Mentoring relationships can be formal and informal. Well designed mentoring programs are guided by program goals, schedules, training and ongoing evaluation. New recruits and high potential managers identified as having high potential are typical candidates for mentoring programs.

Meta Information


Information about information. Meta information assists in defining, categorizing, and locating knowledge sources and resources.

Middleware


Businesses are often tied down by the IT investments which have already been made. These investments are heavy and often irreversible. So there is need for seamless integration across the old and new systems. Middleware facilitates this integration. Middleware helps connect
islands of data, facilitating better information utilization, adaptability and extensibility. Some middleware is simple, essentially meant to transport information from one system to another to complete a business transaction. Other middleware is more complicated.


(See also: Service Oriented Architecture)

Migratory Knowledge


Knowledge that is independent of its owner or creator. The more the codification, the more the possibility of sharing knowledge. In case of migratory knowledge, it is possible to transfer knowledge across people and organizations without losing context or meaning.

Mind


Can be seen as a totality of hypothesized mental processes and acts that may serve as explanatory devices for psychological data. It can also be seen as the sum of the conscious and unconscious mental experiences of an individual. These processes largely consist of two categories: perception and cognition.


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