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January 1, 2011
Instructions For Use

of the

Generic Operations Manual
The following example of a Company Operations Manual for a business aircraft operator has been developed by the International Business Aviation Council to assist you in the preparation of “your” Company Operations Manual. The emphasis on "your" is to stress the fact that it is your manual and that you must develop it to reflect in detail how you will conduct your specific operation.
This Generic Operations Manual has been developed pursuant to IS-BAO – An International Standard for Business Aircraft Operations. Companies using this template will satisfy those standards if all provisions are addressed. However, companies will have to ensure that State regulations are reflected where they differ from the ‘best practices’ of business aircraft operators used to develop the IS-BAO.
The ICAO terminology and US English language spelling has been used in this document. You may wish to modify the terminology and spelling to reflect that used by your State and company.
Because this example manual is generic, you must tailor some parts to suit your specific requirements. Areas where this is required will be indicated in bold italic type as follows: “specify your procedure for...” or “describe your company system for...”.
Also, some sections may not apply to your operation. In such cases you can leave the heading but replace the text with "Not Applicable", or you can delete the section and heading entirely. Should you do that, you will have to renumber the sections that follow, revise the Table of Contents and check the cross-reference numbers which are highlighted.
Before you start work on your company operations manual it is highly recommended that you first review the “Read Me” file on this CD. The Generic Company Operations Manual is a relatively complex document and that uses some MS Word advanced features. In the preparation of your manual ensure that:

Your company name replaces (Company Name) in this example;
Your State of Registry replaces (State);
Your company names, addresses and telephone numbers are inserted;
The position titles are modified to those used by your company;
The Table of Contents is correct. It is linked to the headings in the body of the manual and can be updated by placing your cursor anywhere in the Table of Contents and right clicking. Then select "Update Field", "Update entire table" and "OK";
The List of Effective Pages (LEP) is correct; and
The date on each page and the LEP is the current date.

Note: This page is not part of the Generic Company Operations Manual.

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Company Operations Manual

(Company Name)

Hangar Number

Airport

City, (State)

Telephone Number: (xxx) xxx-xxxx
Facsimile Number: (xxx) xxx-xxxx
Initial Issue Date

January 1, 2011

All rights reserved
No part of this document may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without the prior permission of IBAC.

PREAMBLE SIGNED BY CEO, OWNER, Accountable Executive or EQUIVALENT

This Company Operations Manual has been compiled for the use and guidance of Flight Department personnel in the execution of your duties. It contains information and instructions on the manner in which company flight operations shall be conducted.

(Company Name) is dedicated to highly professional flight operations. Safety will always be our first priority and we will be persistent in continuously demonstrating high safety consciousness in our daily flight operations. Our Flight Department Mission is:
To provide professional and efficient air transportation in response to Company needs, and to conduct operations to the highest safety standards practicable.
You, as the (Company Name) operational and technical staff, will always have my full support as long as you operate professionally in accordance with this Company Operations Manual. I also wish to make it understood that all staff have a duty to openly and honestly report events and hazards. You can be assured that such reports will be thoroughly investigated in a non-punitive manner.
(Company Name) recognizes the value of operating to a well-recognized international standard. As corporate policy, (Company Name) operates to the standards developed and adopted by the International Business Aviation Council and all of its Member Associations, including [name of applicable Association]. These standards were developed using ‘best practices’ used widely in the business aviation community and, as such, reflect the high standards of operational safety that we wish to achieve in this company.
It is my goal as CEO of this company to achieve this high standard and to continuously strive to exceed it. I also personally endorse the safety policy expressed in section 2.1 of this manual.
The Company Operations Manual has been developed to satisfy the International Standards for Business Aircraft Operations (IS-BAO). The Manual also incorporates specific requirements of (State) civil aviation regulations and the ICAO requirements for international operations.
All operations and maintenance personnel are to be familiar with this Manual and are to comply with its provisions. Changes to the Manual will be promptly disseminated to all Flight Department personnel.
I am appointing the Flight Department Manager with the authority and responsibility for keeping the Company Operations Manual current and for the conduct of the operations in accordance with the Manual.
Name of CEO, Owner, Accountable Executive or Equivalent

(Company Name)

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MANUAL AMENDMENT PROCEDURES

Manual amendments will be promulgated as required by the Flight Department Manager. They will be issued to each Manual holder.

Each amended page shall record the appropriate amendment number and date.

It is the responsibility of the Manual holder to insert all amendments issued to him/her in a timely manner and ensure all manual pages are consistent with the LEP. Manuals issued to aircraft will be amended by the identify the person or position responsible.

Any discrepancy between the List of Effective Pages (LEP) and the actual Manual pages will be brought to the attention of the Flight Department Manager immediately.

LIST OF MANUAL HOLDERS

Manual Copy	Manual Holder	Address	Telephone and Fax Number
Master Copy	Flight Department Manager	Hangar Number City, (State)	Tel: Fax:
Copy # 1	Accountable Executive	Office City, (State)	Tel: Fax:
Copy # 2	Chief Pilot	Hangar Number City, (State)	Tel: Fax:
Copy # 3	Chief of Maintenance	Hangar Number City, (State)	Tel: Fax:
Copy # 4	Pilots Crew Room	Hangar Number City, (State)	Tel: Fax:
Copy # 5	Aircraft ____
Copy # 6	Aircraft _______
Copy # 7
Copy # 8
Copy # 9

RECORD OF AMENDMENTS

Number	Date	Date Entered	Entered By

LIST OF EFFECTIVE PAGES

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TABLE of CONTENTS

PREAMBLE SIGNED BY CEO, OWNER, Accountable Executive or EQUIVALENT i

MANUAL AMENDMENT PROCEDURES iii

LIST OF MANUAL HOLDERS iii

RECORD OF AMENDMENTS iv

LIST OF EFFECTIVE PAGES v

1 Company Organization 1

1.1 Flight Department Management Structure 1

1.2Accountabilities, Duties, and Qualifications 1

1.2.1 Flight Department Manager 2

1.2.2 Chief Pilot 2

1.2.3 Chief of Maintenance 3

1.2.4 Safety Officer 4

1.2.5 Pilot-in-Command 5

1.2.6 Second-in-Command 6

1.2.7 Flight Attendants 6

1.2.8 Scheduler/Dispatcher, Flight Coordinator 6

1.2.8 Hangar Maintenance and Line Service Personnel 7

1.2.10 Other Personnel Serving Onboard the Aircraft 7

1.3 Appointment of Acting Personnel 8

2 Company Safety Management System 1

2.1 Safety Policy 1

2.1.1 Policy Statement 1

2.1.2 Purpose 1

2.1.3 Responsibilities 1

2.1.4 Management Support 2

2.2 Safety Management Strategy 2

2.2.1 Description and Nature of the Operation 3

2.2.2 Safety Risk Profile 3

2.2.3 Key Hazards, Risks and Mitigation 3

2.2.4. Safety Performance Objectives 3

2.2.5 Safety Management Goals 4

2.2.6 Other Risk Management Tools 4

2.3 Hazard Identification and Tracking System 5

2.4 Change Management Process 5

2.5 Safety Assurance and SMS Evaluation 6

2.5.1 Safety Assurance 6

2.5.2 SMS Evaluation 7

2.5.3 Compliance Monitoring 7

2.6 SMS Communication and Training 7

Attachment 2-A Current Operator Safety-Risk Profile 1

Attachment 2-B Operational Risk Analysis Tool 4

Attachment 2-C Hazard Identification and Tracking Form 9

Attachment 2-D Risk Management Tracking Form 11

Attachment 2-E Continuous Improvement Opportunity Form 12

Attachment 2-F SMS Evaluation Form 15

Attachment 2-G SMS Evaluation Tracking Form 17

Attachment 2-H Compliance Monitoring Checklist 19

3 Operational Control 1

3.1 Operational Control System 1

3.1.1 General Description 1

3.1.2 Responsibilities and Authorities 1

3.1.3 Flight Planning and Pre-Flight Requirements 2

3.1.4 Ferry Flights 2

3.1.5 Flight Planning Requirements 3

3.1.6 Flight Following and Flight Watch 5

3.1.7 Closing Flight Plans/Flight Itineraries 5

3.2 Aircraft Weight and Balance 5

3.3 Aircraft Defects 6

3.3.1 Aircraft with a MEL 7

3.3.2 Aircraft without a MEL 7

3.4 Recording of Aircraft Defects 7

3.5 Distribution of Operational Information 7

3.6 Deviations to Company Operations Manual Provisions 7

4 Operating Requirements 1

4.1 Fuel Oil and Oxygen Requirements 1

4.2 Fuelling Procedures 1

4.2.1 Fuel Contamination Precautions 1

4.2.2 Bonding Requirements 1

4.2.3 Fuelling With Passengers on Board 1

4.3 Aircraft Critical Surface Contamination 2

4.4 Destination and Alternate Aerodrome Requirements 2

4.4.1 Landing Distance Requirements 2

4.4.2 Wet and Contaminated Runways 3

4.5 Minimum Aircraft Crew 3

4.6 Aircraft Crew Qualifications 3

4.7 Use of Checklists 3

4.8 Use of Standard Operating Procedures (SOPs) 3

4.9 Operating Weather Minima 4

4.9.1 VFR Day 4

4.9.2 VFR Night and IFR 4

4.9.3 IFR 5

4.10 IFR Procedures 5

4.10.1 IFR Take-Off Minima 5

4.10.2 Instrument Approach Procedures 6

4.10.3 Alternate Aerodrome Requirements 7

4.10.4 RNP/MNPS/RVSM 7

4.11 CAT II and III Operations 7

4.12 Noise Abatement Procedures 8

4.13 Aircraft Equipment 8

4.13.1 Ground Proximity Warning System (GPWS) or Terrain Awareness System (TAWS) 8

4.13.2 Cockpit Voice Recorder (CVR) 8

4.13.3 Flight Data Recorder 8

4.13.4 ACAS II 8

4.13.5 Protective Breathing Equipment 9

4.13.6 Oxygen Equipment and Use 9

4.13.7 Navigation and Communication Equipment 9

4.14 Weather Considerations 9

4.14.1 Severe Weather 9

4.14.2 Wind Shear 10

4.14.3 Icing 10

4.15 Flights over Water 10

4.16 Flight and Duty Time Limitations 11

4.17 Use of Alcohol and Other Psychoactive Substances 16

4.18 Passenger and Cabin Safety Procedures 16

4.18.1 Passenger Safety Briefing 16

4.18.2 Stowage of Hand Luggage and Galley Equipment 18

4.19 Crew and Passenger Health Issues 18

4.20 Extended Range Operations 18

4.21 Disposal of International Garbage 18

5 Emergency Procedures and Equipment 1

5.1 Airborne Emergencies 1

5.1.1 Airborne Emergency Management 1

5.1.2 Use of Transponder/Radar Assistance 1

5.1.3 Emergency Landing and Evacuation Procedures 1

5.2 Reporting Aircraft Overdue 2

5.3 Accident – Incident Reporting 3

5.4 Emergency Response Plan 3

5.6 In-Flight Passenger Illness 6

5.7 First Aid Kits 7

5.8 Emergency/Survival Equipment 7

5.9 Search and Rescue Services 8

5.10 Unlawful Interference 8

5.11 Non-aviation Accidents and incidents 8

6 Operations in International, RVSM, RNAV, MNPS or RNP Airspace 1

6.1 Operating Requirements 1

6.1.1 Flight Crew Training and Authorization 1

6.1.2 Aircraft Approval and Operator Authorization – RVSM, MNPS, RNAV or RNP 1

6.1.3 Procedures 2

6.2 Standard Operating Procedures 2

6.2.1 General Provisions 3

6.2.2 Aircraft System Requirements 3

6.2.3 MNPS and RNP Procedures 5

6.2.4 Reduced Vertical Separation Minima (RVSM) Procedures 12

6.2.5 Routing 15

6.2.6 Oceanic Clearances 15

6.2.7 Communications and Position Reporting 16

6.2.8 Wake Turbulence and Lateral Offsets 17

6.2.9 Emergencies, Communications Failure and Contingencies 18

6.3 Training Programs 18

6.4 Passenger Handling 19

6.5 Reference Material. 19

7 Qualifications and Training 1

7.1 Flight Crew Licenses and Ratings 1

7.2 Flight Crew Qualifications and Competency 1

7.3 Flight Attendant Qualifications and Competency 2

7.4 Aircraft Maintenance Personnel Qualifications and Competence 2

7.5 General Training Program Requirements 2

7.5.1 Instructional Staff 2

7.5.2 Training Conducted on a Contract Basis 3

7.6 Initial and Recurrent Flight Crew Training 3

7.6.1 Company Training 3

7.6.2 Aircraft Type Ground Training 4

7.6.3 Aircraft Type Simulator Training 4

7.6.4 Lower Than Standard Minima Take-off Training 6

7.6.5 MNPS Training 7

7.6.6 RVSM Training 7

7.6.7 VNAV Approach Training 8

7.6.8 Upgrade Training for Pilots 9

7.6.9 Transportability of Pilot Proficiency Check 9

7.7 Flight Attendant Training 9

7.7.1 Aircraft Type Training 9

7.7.2 Safety Procedures Training 10

7.8 Emergency Procedures Training 10

7.9 Aircraft Critical Surface Contamination Training 11

7.10 High Altitude Training 11

7.11 Crew Resource Management 12

7.12 Simulated Emergencies During Passenger Transportation Flights 12

7.13 Overview of Personnel Training Requirements 13

7.14 Proficiency Certification 14

7.15 Failure to Achieve or Maintain Required Standards 18

8 Record Keeping 1

8.1 Employee Training and Qualifications 1

8.2 Routes and Flight Records 1

9 Aircraft Maintenance 1

9.1 Responsibilities of the Chief of Maintenance 1

9.2 Technical Records 1

9.3 Maintenance Schedules 1

9.4 Elementary Work & Servicing 2

9.5 Airworthiness Directives & Service Bulletins 2

9.6 Evaluation Program 2

9.7 Deferred Rectification of Defects 2

9.8 Recurring Defect Control 3

9.9 SDR Reporting 3

9.10 Technical Dispatch 3

9.11 Parts and Material Control 4

9.12 Training Program 4

9.13 Recency of Experience 5

9.14 Aircraft Weight & Balance Control 5

9.15 Maintenance Arrangements 5

9.16 Flight Permits/Special Flight Authorizations 6

9.17 Maintenance Personnel Fatigue Countermeasures 6

9.18 Aircraft Maintenance Technicians Working Alone 6

Appendix 9-A Elementary Work Task Listing 7

Appendix 9-B Aircraft Maintenance Schedules 8

Appendix 9-C SB & A. D. Review Form 9

10 Security Procedures 1

10.1 Assessing the Threat and Vulnerabilities 1

10.2 Preventive Measures 1

10.3 Responsive Measures 3

10.4 Security Checklists 4

11 Transportation of Dangerous Goods 1

11.1 Program Coordinator 1

11.2 Rules and Regulations 1

11.3 Training Program 1

11.3.1 Initial Training 1

11.3.2 Trained Personnel 2

11.3.3 Certificate of Training 2

11.4 Recurrent Training 2

11.5 Acceptance of Dangerous Goods for Transportation 2

11.5.1 Acceptance Procedures 2

11.5.2 Pilot Procedures 3

11.6 Storage and Handling of Dangerous Goods 3

11.6.1 Storage 3

11.6.2 Handling 3

11.6.3 Damage to Packages Containing Dangerous Goods (on aircraft) 3

11.7 Cargo Loading Requirements - Separation of Dangerous Goods 4

11.7.1 Loading Requirements 4

11.7.2 Separation Requirements 4

11.8 Emergency Procedures 4

11.8.1 Emergency Information 4

11.8.2 Emergency Action 4

11.8.3 In-Flight or On-Ground Emergency 5

11.8.4 Dangerous Goods Occurrence Report 5

11.9 Passenger and Employee Information 5

Appendix 11-A Company Dangerous Goods Permits 6

Appendix 11-C Shipper’s Declaration for Dangerous Goods 7

Appendix 11-D Notification to Pilot-in-Command 8

Appendix 11-E Dangerous Goods Occurrence Report Form 9

12 Company Forms 1

12.1 Pilot’s Flight Log 2

12.2 Aircraft Weight and Balance Forms 4

12.3 Aircraft Crew Data Sheet 5

12.4 Personnel Training Record 6

12.5 Pilot Proficiency Check Form 10

12.6 Extension to Maximum Flight Duty Time 12

13 Company Directives 1

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