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Engagement


Eye-contact is the primary notion to where a message of attention is being conveyed in engagement with Nonverbal communication. Eye contact is when two people look at each other's eyes at the same time; it can indicate interest, attention, and involvement. Studies have found that people use their eyes to indicate their interest and not just with the frequently recognized actions of winking and movements of the eyebrows, but it can indicate social behavior. Men and women have different ways of eye contact. Men stare at the women they are interested in for at least a half an hour, whereas women tend to always keep their eyes roaming around the room to see who is there. Disinterest is highly noticeable when showing little eye-contact in a social setting. Pupils dilate when they are interested in the other person. People, sometimes, even, without consciously doing so, probe each other's eyes and faces for positive or negative mood signs. Generally speaking, the longer the eye contact between two people the greater the intimacy is felt inside[1] According to Eckman,“Eye contact (also called mutual gaze) is another major channel of nonverbal communication. The duration of eye contact is its most meaningful aspect.)[8] Gaze comprises the actions of looking while talking and listening. The length of a gaze, the frequency of glances, patterns of fixation, pupil dilation, and blink rate are all important cues in nonverbal communication.[10] “Liking generally increases as mutual gazing increases.” [8][1] Along with the detection of disinterest, deceit can also be observed in a person. Hogan states “when someone is being deceptive their eyes tend to blink a lot more. Eyes act as leading indicator of truth or deception,”[1] Eye aversion is the avoidance of eye contact. Eye contact and facial expressions provide important social and emotional information. Overall, as Pease states, “Give the amount of eye contact that makes everyone feel comfortable. Unless looking at others is a cultural no-no, lookers gain more credibility than non-lookers”[3]

In concealing deception, nonverbal communication makes it easier to lie without being revealed. This is the conclusion of a study where people watched made-up interviews of persons accused of having stolen a wallet. The interviewees lied in about 50% of the cases. People had access to either written transcript of the interviews, or audio tape recordings, or video recordings. The more clues that were available to those watching, the larger was the trend that interviewees who actually lied were judged to be truthful. That is, people that are clever at lying can use voice tone and face expression to give the impression that they are truthful.[15] However, there are many cited examples of cues to deceit,[16]delivered via nonverbal (Para verbal and visual) communication channels, through which deceivers supposedly unwittingly provide clues to their concealed knowledge or actual opinions. Most studies examining the nonverbal cues to deceit rely upon human coding of video footage (c.f. Vrij, 2008[17]), although a recent study also demonstrated bodily movement differences between truth-tellers and liars using an automated body motion capture system[18]

Deceit also involves distress. One recent study set out to find how well people could communicate distress signals non-verbally. The research shows that you can identify certain social cues that can help you to predict that person's behavior. This is not always true though. The cues depend on the mindset of the person and cannot be predicted. The study was able to find 55 identifiable distress cues.[42]

Genetics


“In the study of nonverbal communications, the limbic brain is where the action is…because it is the part of the brain that reacts to the world around us reflexively and instantaneously, in real time, and without thought.”[9] Genetics is a harder field to study in dealing with Nonverbal Communication, but there is evidence that the nonverbal cues made from person-to-person do not entirely have something to do with environment. “When you cross your arms on your chest, do you cross left over right or right over left? – Seven out of ten people cross their left arm over their right…Evidence suggests that this may well be a genetic gesture that cannot be changed.”[3] So how is it studied in an entirely environmentally free environment? “Evidence has been collected from observation ofblind people (who could not have learned nonverbal signals through a visual channel).”[3]

Other than gestures, phenotypic traits can also convey certain messages in nonverbal communication, for instance, eye color, hair color and height. Research into height has generally found that taller people are perceived as being more impressive. Melamed and Bozionelos (1992) studied a sample of managers in the United Kingdom and found that height was a key factor in who was promoted. Height can have benefits and depressors too. “Being tall, however, is not always a bonus. While tall people often command more respect than short people, height can also be detrimental to some aspects of one-to-one communication, for instance, where you need to ‘talk on the same level’ or have an ‘eye-to-eye’ discussion with another person and do not want to be perceived as too big for your boots.”[3]


Proxemics: Physical Space in Communication


When you are talking to someone stay out of their “intimate space” they want to talk to you but just do not want to have you all over them. “ Most animals have a certain air space around their bodies that they claim as their personal space…1-18 in being the intimate zone, 18-48 in being the personal zone, 4-12 ft. being the social zone and the public zone at over 12 ft.”[3]

Proxemics is the study of how people use and perceive the physical space around them. The space between the sender and the receiver of a message influences the way the message is interpreted. In addition, the perception and use of space varies significantly across cultures[10] and different settings within cultures. Space in nonverbal communication may be divided into four main categories: intimate, social, personal, and public space.

The term territoriality is used in the study of proxemics to explain human behavior regarding personal space.[11] Hargie& Dickson (2004, p. 69) identify 4 such territories:


  1. Primary territory: This refers to an area that is associated with someone who has exclusive use of it. An example is a house that others cannot enter without the owner’s permission.

  2. Secondary territory: Unlike primary territory, there is no “right” to occupancy of secondary territory, but people may still feel some degree of ownership of such space as they develop the custom of occupying it. For example, someone may sit in the same seat in church every week and feel irritated if someone else sits there.

  3. Public territory: this refers to an area that is available to all, but only for a set period, such as a parking space or a seat in a library. Although people have only a limited claim over that space, they often extend that claim. For example, it was found that people take longer to leave a parking space when someone is waiting to take that space.

  4. Interaction territory: this is space held by others when they are interacting. For example, when a group is talking to each other on a footpath, others will walk around the group rather than disturb their interaction territory.



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