Malware and harmful software



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Overview of internet use


In order to understand how adult Australians use the internet, and to provide context for this research on harmful software and malware, survey respondents were asked some questions about their internet use, online activities and the devices they used.
Eighty-six per cent of adult Australians reported using the internet for personal purposes. The internet was used by almost all young adults aged 18–24 years (99 per cent) and use gradually decreased with age to 60 per cent of people aged 65 years and over. See Figure 1.


Figure Personal internet use by adult Australians, by age




Q3. Do you use the internet for personal purposes?

Base: All respondents (n=1,500); aged 18–24 (n=149), 25–34 (n=283), 35–49 (n=396), 50–64 (n=378), 65+ (n=294)


Use of the internet to make financial transactions was reasonably high among internet users (88 per cent; that is, 74 per cent of Australian adults). This represents approximately three-quarters of internet users who reported using the internet for banking (77 per cent), shopping (75 per cent) or paying bills (73 per cent), as shown in Figure 2.


More than three in five internet users reported using the internet for social networking (63 per cent; that is, 54 per cent of Australian adults).


Figure Internet users who make online financial transactions or participate in social networking




Q45. Do you do the following on the internet? (i.e. banking, pay bills, shopping for any products or services, social networking such as Facebook).

Base: Respondents who use the internet for personal purposes (n=1,257)

*Includes people who used the internet for banking, shopping and/or paying bills.

Young adult internet users aged 18–24 years (96 per cent) and 25–34 years (88 per cent) were more likely to engage in social networking (87 per cent) and internet banking (88 per cent) compared with the older age groups.


The 25–34 age group (86 per cent) and 35–49 age group (79 per cent) were the most likely to use the internet for paying bills (82 per cent) and online shopping (83 per cent). See Figure 3.
People aged 50 years and over were least likely to participate in social networking—41 per cent of internet users aged 50–64 years and 23 per cent of those 65 years or over reported doing this.
Figure Internet users who make online financial transactions or participate in social networking, by age


Total proportion of Australian adults who made online financial transactions (by age group):

91% (18–24 yrs) 91% (25–34 yrs) 85% (35–49 yrs) 66% (50–64 yrs) 43% (65+ yrs)



Q45. Do you do the following on the internet? (i.e. banking, pay bills, shopping on the internet, social networking).

Base: Respondents who use the internet for personal purposes (n=1,257); aged 18–24 (n=148), 25–34 (n=270), 35–49 (n=364),
50–64 (n=301), 65+ (n=174)

*Includes people who used the internet for banking, shopping and/or paying bills.


Figure 4 shows that the majority of people usually accessed the internet for banking, paying bills or shopping on their home computer or laptop (89 per cent). A smaller proportion used a personal mobile phone or other personal mobile device (31 per cent) or a work computer or mobile device (22 per cent). Home computers or laptops were also the most commonly used devices for social networking (82 per cent).
Personal mobile devices were used more commonly for social networking (56 per cent) than for banking, paying bills or shopping (31 per cent).


Figure Computer devices used for financial transactions or social networking




Q46. What computer or device do you usually use to do online banking, shopping or paying bills? Do you use…

Q47. What computer or device do you usually use for social networking? Do you use …

Base: Respondents who do online banking, shopping or paying bills (n=1,103), who do online social networking (n=780)



Key findings

Introduction—what is malware?


Malware is a type of computer program that installs itself on a user’s computer without the user’s knowledge. It includes viruses and often enables a computer to be controlled remotely for illegal and harmful purposes. It also often collects sensitive and personal information stored on the computer, such as online banking passwords or credit card details. This information is then sent to criminals who use it to steal from the user’s bank account or commit fraud.
A user’s computer can be at risk of malware if they click on malicious web links or ‘URLs’ in emails or download files from unknown sources. Computer users can help protect their computer against malware by:

installing, and keeping up-to-date, antivirus or anti-malware software

not opening attachments or clicking on links in emails from unknown sources

not clicking on pop-up windows, which may direct the user to a website that automatically uploads malware.





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