human resources.Why is this surprising 7. For decades, the Union has been clashing with the Management. The dramatic turnaround instance by Union raises suspicion. Hudson’s team might have been indeed been efficient to convince it and honest to communicate their vision succinctly. Their visit to West Midlands plants might have also contributed. However, we can’t completely rule out usage of any foul measures by the Management to get Union’s buy-in. Could it be that Shop Stewards were promised personal favours/gains” in exchange for complying with them If so, it does little to fix the underlying problem of lack of synergy between the management & Union, and only serves to mask the problem temporarily. They might have done this to inject a sense of urgency which was diffused across the organization 8. The case doesn’t speak of any incentive-based Performance Management System (PMS) in alignment with the strategic changes to reward those who would have complied and performed
