Ncc operations manual rev. 0 of [August 2016] Disclaimer



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NCC

OPERATIONS

MANUAL
Rev. 0 of [August 2016]

Disclaimer
This OM template has been created to help non-complex NCC operators to comply with the provisions of Reg. (EU) No 965/2012 on air operations, Part-ORO, Subpart MLR (Manuals, logs and records).

It was drafted in accordance with the requirements of ORO.MLR.100 ‘Operations manual – General’, taking into account the specifications of AMC2 ORO.MLR.100 ‘Operations manual – General’, ‘Contents – non-commercial operations with complex motor-powered aircraft […]’

This OM template does not include:


  • Provisions for helicopter operations with complex motor-powered aircraft;

  • Provisions for non-commercial SPO activities;

  • Provisions for aircraft leasing;

  • Provisions for operation with cabin crew performing cabin safety duties.

This is a template, which must be further customised to reflect the operator’s specific type of operation.

It is not a mandatory document.

Some parts in the manual will have to be updated every time when the applicable rules are amended (e.g. fuel requirements for NCC, additional AMC/GM for the training requirements applicable to NCC operations, etc.).

Some chapters or paragraphs may be left out, as they may not apply to all NCC operators.

This OM template represents one way of structuring an operator’s OM.

The use of this template does not guarantee the operator’s compliance with the applicable rules.

It is each operator’s responsibility to ensure compliance with the appropriate regulations.

All texts highlighted in yellow require further consideration and/or completion by the operator.



Table of contents


NCC OPERATIONS MANUAL
Part A 4


1.Administration and Control of the Operations Manual 5

1.1Introduction 5

1.1.1Statement of compliance 5

1.1.2Structure of the Operations Manual 6

1.1.3Explanation and terminology 6

1.1.4Definitions 6

1.2System of Amendment and Revision 7

1.2.2Handwritten Amendments 7

1.2.3List of Effective Pages, temporary revisions 7

1.2.4Distribution and updating of the OM 9



2.Organization and Responsibilities 10

2.1Organizational Structure 10

2.2Nominated Persons 10

2.3Operations Management Personnel 10

2.3.1Accountable Manager (ACM) 10

2.3.2Safety and Compliance Manager (SCM) 11

2.3.3Nominated Person Radiation exposure (NPRE) 12

2.3.4Nominated Person for Continuing Airworthiness (NPCA) 13

2.3.5Nominated Person Flight Operations (NPFO) 13

2.3.6Nominated Person Crew Training (NPCT) 15

2.4Authority, Duties and Responsibilities of the Pilot-in-Command (PIC) 17

2.5Duties and Responsibilities of Crewmembers other than the PIC 21

2.5.1Co-pilot (COP) 21

2.5.2Cabin Crew 21

3.Operational Control, Supervision and Access 22

3.1Supervision of the Operation by the Operator 22

3.1.1Overview of License and Qualification Validities 22

3.1.2Control and Monitoring of Crew License and Qualification Validity 23

3.1.3Control of Flight Documents, additional Information and Data 24

3.1.4Supervision of Operations Personnel Competence 25

3.1.5Management of the collection process. Analysis and storage of records, flight documents, additional information and data 28



3.2N/A 31

3.3Operational control with respect to flight safety 31

3.3.1Common language 31

3.3.2Operational control of database and information relative to PRNAV operation 31

3.3.3Supervision of the contracted CAMO(s) 32

3.3.4Supervision of the contracted ATO 32

3.4Powers of the Competent Authority 32

4.SCMS Safety and Compliance Monitoring System 33

4.1Definitions 33

4.2Acronyms 34

4.3Scope of the Safety Management Manual 34

4.4Safety Policy and Objectives 35

4.5Safety Accountability and Responsibilities 36

4.5.1Safety Manager 36

4.5.2Manager 37

4.5.3Personnel 37

4.5.4Compliance Monitoring Manager 37

4.6Compliance Monitoring Organization and Program 38

4.6.1Audits and Inspections 38

4.6.2Compliance Monitoring Documentation 38

4.6.3Compliance Monitoring Training 39



4.7Documentation Control Procedure 40

4.7.1General 40

4.7.2Control and revision of the Safety Management Manual 40

4.7.3Record keeping 42



4.8Safety Risk Management 42

4.8.1Scope of Safety Risk Management 43

4.8.2Safety risk management concepts 43

4.8.3Hazard identification 43

4.8.4Hazard consequences 43

4.8.5Safety Risk Management Steps 44

4.8.6Occurrence Reporting and Internal Safety Investigations 46

4.8.7Emergency Response Planning 47

4.8.8The Management of change 47

4.9Safety Promotion 48

4.10Training and Communication on Safety 48

4.10.1Training 48

4.10.2Communication 48

4.11Appendix 1 – Flight Occurrence Report 50

4.12Appendix 2 – Maintenance Occurrence Report 53

4.13Appendix 3 – Risk Assessment, Evaluation and Control (RADEC) Form 55

4.14Emergency Response Plan 56

4.14.1Introduction 56

4.14.2Events which may activate the Emergency Response Plan 56

4.14.3Definitions 57

4.14.4Organization 58

4.14.5Managing the Crisis 59

4.14.6Reaction to an Emergency Call 60

4.14.7Emergency numbers 61

4.14.8Procedures 61

5.Crew Composition 70

5.1Flight Crew Composition 70

5.1.1Type of aircraft to be used 70

5.1.2Area and type of operation undertaken 70

5.1.3Types of operation 70

5.1.4Pilot seat assignment 70

5.1.5Minimum Crew Requirement and flight duty period planned 70

5.1.6Experience, recency and qualifications of the crewmembers 72

5.2Designation of PIC 72

5.2.1Additional Crewmembers assigned to Specialist Duties 73



5.3Crewmember Incapacitation 73

5.4Operation on more than one Type or Variant 73

5.5Operational Multi-Pilot Limitation (OML) 73

6.Qualification Requirements 74

6.1License, training and checking requirements 74

6.1.1Licence requirements 74

6.1.2Validity 74

6.1.3Training and checking 74



6.2Flight Crew 76

6.2.1Nominated Person Pilot-in-Command 76

6.2.2Co-pilot 77

6.2.3Co-pilot upgrading to nominated person Pilot-in-Command 77

6.2.4Operation on more than one Type or Variant 77

6.3Cabin Crew 77

6.4Training and checking personnel 77

6.5Other Operations Personnel 78

6.5.1Hostess 78

6.5.2Taxiing of airplanes 78

7.Crew Health Precaution 80

7.1Decrease in medical fitness 80

7.2Alcohol 80

7.3Pharmaceutical Preparations 81

7.3.1Narcotics, drugs, sleeping tablets and/or anti-depressants 81



7.4Immunization (Vaccinations) 81

7.5Deep Diving 82

7.6Blood Donation 82

7.7Sleep and Rest 82

7.8Surgical Operations 82

7.9Pregnancy 82

7.10Radiation Exposure 82

8.Flight Time Limitations 84

8.1Flight and Duty Time Limitations and Rest Requirements 84

8.1.1Applicable Regulation 84

8.1.2Freelance Pilot 84

8.2Exceedance of flight and duty time limitations 84

9.Standard Operating Procedures 85

9.1Flight preparation 85

9.1.1Minimum flight altitudes 86

9.1.2Criteria for the adequacy of Aerodromes to be used 88

9.1.3Methods of establishing Aerodrome Operating Minima 89

9.3.2En-route operating minima for VFR flights or VFR portions of a flight 98

9.3.3Presentation and application of operating minima 99

9.3.4Interpretation of meteorological information 100

9.3.5Fuel and Oil supply 101

9.3.6Mass and centre of gravity 102

9.3.7ATS Flight plan 104

9.3.8Operational Flight plan 104

9.3.9Aircraft Technical Log 104

9.3.10List of documents to be carried 104

9.4Ground procedures 105

9.4.1Fuelling procedures 106

9.4.2Refuelling with passengers embarking, on board or disembarking 106

9.4.3Aircraft Passenger and Cargo Handling 106

9.4.4Refusal of embarkation 108

9.4.5De-Icing and Anti-Icing on the ground 108



9.5Flight Procedures 113

9.5.1VFR/IFR Policy 113

9.5.2Navigation Procedures 113

9.5.3Altimeter setting procedures 120

9.5.4ALTITUDE ALERTING SYSTEM PROCEDURES 120

9.5.5Ground Proximity detection 120

9.5.6Airborne collision avoidance system TCAS/ACAS 121

9.5.7In-Flight fuel management 123

9.5.8Adverse atmospheric conditions 123

9.5.9Wake turbulence 129

9.5.10Crew members at their stations 131

9.5.11Use of restraint devices 132

9.5.12Admission to flight crew compartment 132

9.5.13Use of vacant crew seats 132

9.5.14Incapacitation of crew members 132

9.5.15Cabin safety requirements 133

9.5.16Passenger briefing procedures 134

9.5.17Cosmic Radiation detection equipment carried on board 134

9.5.18Policy on the use of Autopilot 135

9.5.19Noise abatement procedure 135



9.6LVTO 137

9.7ETOPS 137

9.8Use of Minimum Equipment List(s) 137

9.8.1Updates of the MEL 138



9.9Other types of flights 138

9.9.1Training Flights 138

9.9.2LPC/OPC proficiency checks 138

9.9.3Maintenance test flights 138

9.9.4Simulated situations in flight 139

9.10Oxygen Requirements 139

9.10.1Provisions of oxygen 139

9.10.2Use of supplemental oxygen 139

9.10.3Protective Breathing Equipment 139



10.Dangerous Goods 140

10.1General 140

10.1.1Operator’s Policy 140

10.1.2Acceptance handling and stowage of dangerous goods in excepted quantities 140

10.1.3Emergency situations involving dangerous goods 140



10.2Weapons and ammunition 141

10.2.1General 141

10.2.2Notification to the PIC 141

10.2.3Sporting weapons 142



11.Security 142

11.1Flight Crew Compartment Security 142

12.Occurrence handling and reporting 143

12.1Definitions of accident, incident and occurrence 143

12.2Forms to be used 144

12.3Reporting of accidents, incidents and occurrences 144

12.3.1Verbal notification of incidents to ATS 145

12.3.2Written reports of incidents to ATS 145

12.4Operator internal reporting procedures 145

12.5Preservation of Flight-Data and Cockpit-Voice Recordings 145

13.Rules of the Air 147

13.1Visual and instrument flight rules 147

13.2Territorial application of the rules of the air 147

13.3Communication procedures, including communication failure procedures 147

13.4Information and instructions relating to the interception of civil aircraft 147

13.5Aerodrome Signals, Marshaller, and Emergency Hand Signals 148

13.6Time system used in operation 148

13.7ATC clearances, adherence to flight plan and position reports 148

13.7.1ATC clearance 148

13.7.2Adherence to flight plan 149

13.7.3Position reports 149



13.8Visual signals to warn an unauthorised aircraft flying in or about restricted prohibited and danger areas 149

13.9Procedures for flight crew observing an accident or receiving a distress transmission 149

13.10Ground air visual codes for use by survivors, use of signals 150

13.11Distress and urgency signals 150

14.Portable Electronic Devices (PED) and Electronic Flight Bags (EFB) 151

14.1Introduction 151

14.1.1EFB general philosophy, environment and dataflow 151

14.1.2EFB system architecture 152

14.1.3Limitations of the EFB system 152

14.1.4Hardware description 153

14.1.5Operating system description 153

14.1.6Detailed presentation of the EFB applications 153

14.1.7EFB application customization 153

14.1.8Data management 153

14.1.9Data authoring 154



14.2Hardware, software and configuration control 154

14.2.1Purpose and scope 154

14.2.2Description of management processes 154

14.3Flight Crew 155

14.3.1Training 155

14.3.2Operating procedures (normal, abnormal, and emergency) 156

14.4EFB security policy 159

14.4.1Security solutions and procedures 159



NCC OPERATIONS MANUAL
Part B 160


1.General Information and Units of Measurement 161

15.Limitations 161

16.Normal Procedures 161

17.Abnormal and Emergency Procedures 161

18.Performance 161

19.Flight Planning 161

20.Mass and Balance 161

21.Loading 161

22.Configuration Deviation List 161

23.Minimum Equipment List 162

24.Survival and Emergency Equipment including Oxygen 162

25.Emergency Evacuation Procedures 162

26.Airplane Systems 162

NCC OPERATIONS MANUAL
Part C 163


1.Operations Manual Part C 164

26.1Aerodrome/operating site categorization for flight crew competence qualification 164

26.2Special aerodrome/operating site limitations (performance limitations and operating procedures, etc.) 167

NCC OPERATIONS MANUAL
Part D 169


1.Scope of training syllabi and checking programmes 170

27.Content of training syllabi and checking programmes 170

27.1Flight Crew 170

27.1.1All relevant items prescribed in Annex III (ORO.FC), Annex IV (Part-CAT), Annex V (Part-SPA) 170

27.1.2Operator conversion courses 170

27.2Cabin Crew 170

27.3Technical Crew 170

27.4Training concerning Specific Approvals (SPA) 170

27.4.1Relevant items prescribed in SPA.DG Subpart G of Annex IV (SPA.DG) 170



28.Procedures 170

28.1.1Procedures for training and checking 170

28.1.2Procedures to be applied if personnel do not achieve or maintain the required standards 170

28.1.3Procedures to ensure that abnormal or emergency situations requiring the application of part or all of the abnormal or emergency procedures, and simulation of instrument meteorological conditions (IMC) by artificial means are not simulated during operations 170



29.Description of documentation to be stored and storage periods 170

Annex 1 – Abbreviations and acronyms 172

Annex 2 – DEFINITIONS 175

NCC OPERATIONS MANUAL


Part A





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