New Car Retailing Industry a market study by the accc issues Paper



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New Car Retailing Industry – a market study by the ACCC

Issues Paper

October 2016



























New car retailing industry market study

This issues paper outlines how you can make a submission to the Australian Competition and Consumer Commission’s (ACCC) new car retailing industry market study.

The ACCC undertakes in-depth market, sector or industry reviews as part of its role in promoting effective competition in markets. This involves the ACCC assessing whether market characteristics are conducive to competition and benefiting consumers, or whether market imperfections require intervention by the ACCC or others. These reviews also assist us to identify good competitive practices within industry and encourage it more broadly.

Consumer issues arising in the new car retailing industry are a priority area for the ACCC. In June 2016 the ACCC announced that it would commence a market study into the new car retailing industry which would be informed by a range of recent and ongoing enforcement, education and research projects, as well as further consultation and analysis as initiated by the market studies process.1 We noted then that the ACCC and other Australian Consumer Law agencies continued to receive a high volume of complaints from consumers about defects with vehicles, covering a broad spectrum of manufacturers.

This issues paper covers:


  • how to make submissions and key dates.

Key dates


The dates below are indicative—as the market study progresses, the ACCC will publish further information with confirmed dates on our website: www.accc.gov.au/newcars.


17 October 2016

Issues paper released. Submissions invited.

14 November 2016

Issues paper submissions close.

December 2016

Forum(s) with invited key stakeholders.

Mid-year 2017

Third quarter 2017

Draft report to be released for comment.

Roundtable(s) with invited key stakeholders.



Late 2017

Final report to be released.

Questions or queries about the market study can be directed to newcars@accc.gov.au.

Table of Contents




1 ACCC media release, ACCC launches market study into new car retailing industry, 17 June 2016.

2 This market study is being undertaken under s.28(1)(c) of the CCA.



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