You can contact us if you have any complaints or enquiries about the charges for any applications purchased by you using our Carrier Billing Service

Any refunds of amounts paid by you to purchase applications using our Carrier Billing Service must be agreed between us and the merchant of record for that application in BlackBerry App World. Where we refund the purchase price of the application to you or provide you with a credit for this amount, we will take reasonable steps to process the refund or credit promptly but we cannot guarantee that we will do so in a timely manner. You agree that where we refund the purchase price of any application to you, your access to that application will be disabled within a reasonable time.

You acknowledge and agree that we may cease to provide Carrier Billing Services if our agreements with Research In Motion Ltd or with any merchant of record for BlackBerry App World ends. We will try to provide you as much notice as possible before we cease providing Carrier Billing Services but cannot guarantee that we will be able to provide any prior notice of the cessation of such services.

1. You must use your handset, our services and our networks in accordance with our Acceptable Use Policy available www.telstra.com. We may terminate your access to our networks if you use them to adversely impact the operation and/or other customers’ enjoyment of our network or if you breach a material term of these terms, in accordance with the General Terms of Our Customer Terms (to see these terms – home and family customers click here; business and government customers click here). We will tell you before this happens.

1. The Teletrac Navman (formerly Navman Wireless) GPS Fleet and Asset Management Solutions

   1. The Teletrac Navman GPS Fleet and Asset Management Solutions (“Teletrac Navman Solution”) uses the Telstra Mobile Network to provide near real-time vehicle and asset locations, mapping, reporting and mobile communication. There is also an option to use the Iridium satellite network when the vehicle or asset is outside of Telstra Mobile Network coverage areas. The functionality available to you via a Teletrac Navman Solution depends on the options selected by you (as described in sections 13.2 and 13.3).

2. To take up the Teletrac Navman Solution, you will need:

   1. Teletrac Navman hardware, including the:

      1. devices; and

      2. accessories;

as set out in the table in section 13.5 (“Teletrac Navman Hardware”);

2. Teletrac Navman software application(s):

   1. Software application module (for Tracking or Mobile Communication); or

   2. Software application module (for Qtanium or Qube);

   3. Fringe Benefit Tax (FBT) Intelligence application,

(each a “Teletrac Navman Application”), and

1. an eligible Telstra Machine to Machine (M2M) data and voice plan for each Teletrac Navman Hardware device and Teletrac Navman Application to access the Telstra Mobile Network.

1. You may also take up a satellite communications unit to access the Iridium satellite network when your vehicle or asset is not within Telstra Mobile Network coverage areas (“Satellite Communications Unit”). As Telstra does not offer this service, you may wish to acquire this service from Teletrac Navman Australia Pty Ltd or another third party provider.

2. If you purchase separately a Satellite Communications Unit from Navman Wireless Australia Pty Limited (“Teletrac Navman”) or another third party provider, you’ll be billed directly by Teletrac Navman or your other third party provider for data usage on your Satellite Communications Unit.

3. For the purposes of clause 13.2 (a) above, Teletrac Navman Hardware includes:

Hardware	Description
iFace	Heavy Vehicle Compliance Assistant, in-cab device
Qube 300	In-vehicle tracking device
Qube 50	OBDII Tracking Device
Qtanium 400	Rugged tracking device
Qtanium 200	Asset Tracking device
Qtanium 100	Asset Tracking device – lower features
MDT-860	Mobile Data Terminal
M-Nav 800	Mobile Navigation Terminal
Satellite	Satellite Communications Unit
Hummingbird	In-vehicle monitoring device
Data Capture Unit	Engine management system
OBDII Canbus Reader	Engine Management
Inovonics Reader	Duress Device
NavCAN1	Engine Management
NavCAN2	Engine Management