Customers who subscribe to an Enterprise Pass Plan will also get access to an administration portal where they can:
Configure the Client Software and customise the way End Users receive the Client Software. This functionality is dependent on device type.
Use the Client Software on a Desktop as part of your standard operating environment (SOE) to assist End Users connect to internal company Wi-Fi and Virtual Private Networks (VPN). This functionality is dependent on device type.
Access advanced reporting on End Users
Track the status of faults escalated to iPass
Register employees centrally on their behalf (rather than employees needing to self register)
Eligible Devices
In order to receive the Telstra Global Wi-Fi service, you must also acquire or already have an eligible Desktop or eligible Smart Device (together Eligible Equipment). An eligible Desktop is a personal computer with Wi-Fi capabilities running Microsoft Windows XP or later operating systems or Apple Mac. An eligible Smart Device is a Telstra approved smartphone or tablet which allows you to access the Telstra Global Wi-Fi service. Some eligible Smart Devices may also be used as a tethered modem to access the Global Wi-Fi service on an eligible Desktop, but not all eligible Smart Devices can be used in this way. On your request, Telstra will advise you of which eligible Smart Devices can be used as a tethered modem.
Eligibility to access the Telstra Global Wi-Fi service
To access the Telstra Global Wi-Fi service you must subscribe to a Day Pass or an Enterprise Pass Plan. To be eligible to subscribe to a Day Pass or an Enterprise Pass Plan: a 10 digit Account Number; and cannot have an existing Enterprise Mobile Broadband Plus service. You cannot subscribe to both a Day Pass and an Enterprise Pass Plan.
Day Pass
A Day Pass gives you access to the Telstra Global Wi-Fi for twenty-four (24) consecutive hours (Day Pass Period). The Day Pass Period commences when an End User first connects their compatible Desktop or Smart Device to a Wi-Fi hotspot from the Global Roaming Footprint. We will charge you and you must pay us $15 per End User per Day Pass Period.
Enterprise Pass Plans
An Enterprise Pass Plan gives you unlimited access to the Telstra Global Wi-Fi for a minimum monthly fee. We will charge you and you must pay us:
the minimum monthly fee of $2500 per month (which gives you access for up to 100 End Users), and
$20 per month (for every End User over and above the 100 End Users referred to in clause 35.16(a).
For example, if you take up an Enterprise Pass Plan for 105 End Users, you must pay us $2600 per month (which consists of the minimum monthly fee of $2500 and $100 for the five additional End Users at $20 per month).
We will charge you the access fees set out in clause 35.16 even if some or all of the End Users are not roaming overseas for the month (or part of that month).
Use of our Telstra Global Wi-Fi service
Each End User must register for the Telstra Global Wi-Fi (or you can register End Users on their behalf), download Client Software and configure this Client Software before they can access the internet on the Global Roaming Footprint. You are responsible for the use of your Telstra Global Wi-Fi service by your End Users. Each End User may access the internet on the Global Roaming Footprint on an aggregate maximum of 3 eligible Desktop devices or eligible Smart Devices. You are responsible for ensuring that your End Users do not share their credentials with others (including other End Users). If we identify that a non-registered user is accessing the Telstra Global Wi-Fi service with an End Users credentials or that the credentials are being used to access the Global Roaming Footprint by more than one of your End Users, Telstra may provide you with written notice of this and if you do not rectify the conduct within 5 days following the notice date, Telstra may suspend or terminate your access to the Telstra Global Wi-Fi service, or charge you for the additional use in accordance with the charges set out in clause 35.16 . Although Telstra will use its reasonable care and skill in providing you the Telstra Global Wi-Fi service, due to the nature of telecommunication and Wi-Fi networks, Telstra does not guarantee that the Telstra Global Wi-Fi service will provide you with a continuous connection. Telstra will provide information about the limitations in the above clause to you on request.
Term and Termination
Telstra may exit the Telstra Global Wi-Fi services, our Day Pass and our Enterprise Pass Plan at any time by giving you 30 days written notice. Our Enterprise Pass Plan is offered on a casual basis, and you may terminate your plan at any time. If you terminate your plan part way through a billing period, your access fees will not be pro-rated for that month. Client Software must be deleted and uninstalled from all devices.
Usage Restrictions
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