Oa-oit service Catalog Office of Administration – Office for Information Technology Version 7 – September, 2017



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OA-OIT Service Catalog

Office of Administration – Office for Information Technology

Version 1.7 – September, 2017

Table of Contents

Summary Table 7

EDC Services 10

Infrastructure as a Service 12

EDC Services: Service Request Status 12

N/A 12

Platform as a Service 13

Campus Wireless 13

Enterprise Network Services / Wireless / Anchor/Mobility Management 13

Platform as a Service 14

Enterprise Business Intelligence Suite (Business Objects) 14

Platform as a Service 15

Enterprise Messaging 15

Enterprise Messaging reference documents which provides more in-depth details of this service are available at https://itcentral.pa.gov/TechServ/Pages/Messaging.aspx 15

15

Platform as a Service 16

Global Managed File Transfer (MFT) 16

Target 99% uptime 16

Platform as a Service 17

Kofax Enterprise E-Fax 17

None 17

Platform as a Service 18

ListServ 18

Platform as a Service 19

SAP Learning Solution – LSO 19

Platform as a Service 20

SharePoint Online 20

20

Platform as a Service 21

SharePoint 2013 On-Premises Shared Service 21

Platform as a Service 22

Virtual Desktop Services 22

Sample end user training (documentation and videos) will also be provided that the agency can use. 22

Platform as a Service 23

VMware Licensing – Resident Consultant Service 23

None 23

Platform as a Service 24

Voice & Unified Communications Division (V/UCD) for Enterprise Call Center Services (ECCS) - Genesys 25

Genesys 25

Platform as a Service 26

Voice & Unified Communications Division (V/UCD) for Enterprise Cisco WebEx Platforms 26

Platform as a Service 27

Voice & Unified Communications Division (V/UCD) for Enterprise Mobile Management Services (EMMS) - AirWatch 27

Platform as a Service 28

Voice & Unified Communications Division (V/UCD) for Enterprise Verizon/Unify Platforms 28

-Verizon PennConnect trainer: Contact the VCSD at 877.302.7366 29

Platform as a Service 30

Web Map Hosting 30

Professional Services 31

Cloud Use Case Review 31

Professional Services 32

Desktop Support 33

Professional Services 34

EARC Intake Form 34

Professional Services 35

Enterprise IT Policy Management 35

Professional Services 36

LAN Support 36

Professional Services 37

Voice & Unified Communications for Consolidated Agencies 37

Professional Services 38

Web Site or Content Development and Support 38

Security Services 39

Advanced Persistent Threat (APT) Protection 39

Additional information about APT can be found at https://itcentral.pa.gov/Security/Pages/default.aspx 39

Security Services 40

Application Source Code Scanning Utilizing IBM Rational Appscan 41

Security Services 42

Cloud Access Portal (ITP-SEC003 Waiver) 43

Security Services 44

Commonwealth User Provisioning and Self-Service (CUPSS) 44

Security Services 45

Computer Forensics Investigations 45

Security Services 46

COPA Identity Exchange 46

SAML Flow 46

Security Services 47

Cyber Security Training & Awareness 47

Security Services 48

eDiscovery and Forensics 48

48

Security Services 49

Endpoint Protection 49

Security Services 51

Enterprise Directory Services 51

Security Services 52

Incident Response and Investigations 52

Additional information about Incident Response & Investigations can be found at https://itcentral.pa.gov/Security/Pages/default.aspx 52

OR 52

https://itcentral.pa.gov/Security/Pages/default.aspx 52

Security Services 53

Information Security Officer - ISO 53

Security Services 54

Information Technology Governance, Risk, and Compliance (IT-GRC) Solution 54

54

Security Services 56

Internet Access Compliance and Control Management 56

Additional information about Web Content Management can be found at https://itcentral.pa.gov/Security/Pages/default.aspx 56

Security Services 57

Perimeter Threat Protection 57

Additional information about Perimeter Threat Protection can be found at https://itcentral.pa.gov/TechServ/Pages/default.aspx 57

Security Services 58

Risk-Based Multi-Factor Authentication (RBMFA) 58

Security Services 59

Security Assessment 59

Security Services 60

Single Signon 60

Security Services 61

Social Engineering Security Awareness Training 61

Security Services 62

Vulnerability Management 62

Security Services 63

Vulnerability Scanning 63

Security Services 64

Web Application Firewall 64

Security Services 66

Web Application Vulnerability Scanning 66

66

Security Services 67

Web Content Reporting 67

Software as a Service 68

Address Verification 68

Software as a Service 69

Alerting and Notifications 69

Software as a Service 70

Application Development& Support 70

70

Software as a Service 71

ArcGIS Desktop Tools 71

Software as a Service 72

Daptiv Project Portfolio Management 72

Information and documentation regarding the services, including but not limited to training guides and other instructional related information is available on IT Central within the Enterprise Project Management Office persona. 72

Software as a Service 73

Geocoding 73

Software as a Service 74

GIS Data Hosting and Metadata 74

Software as a Service 75

IES ERP Business Application Services 75

Customers should contact Robyne Lyons at roblyons@pa.gov for other information. 76

76

Software as a Service 77

Information Technology Service Management (ITSM) System 77

The Commonwealth’s IT Service Management tool is ServiceNow. This service offering is Software as a Service. 78

Software as a Service 79

OneDrive for Business (OD4B) 79

Software as a Service 80

PA Map Gallery 80

Software as a Service 81

TomTom Tools 81

Software as a Service 82

Web Map Creation 82



This document describes the services offered by the Office of Administration – Office for Information Technology to commonwealth departments, boards, commissions and councils under the Governor’s jurisdiction.
This service catalog is for informational purposes and does not constitute a contract.
Planned outages are scheduled in compliance with IT Policy SYM010 – Enterprise Services Maintenance Scheduling.





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