Objectives: Introduction Over View of System Analysis and Design
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| 3.2.1 Department Managers Frequently, persons who deal with day-to-day business activities, whether employees or managers, are looking for assistance within their departments. For example, a business manager in a large medical clinic supervises the preparation of patient claim forms submitted to insurance companies, which reimburse the clinic for medical care. Even though the business manager knows that preparing insurance claims is necessary to aid the patient and ensure that the clinic is reimbursed, he or she maybe dissatisfied with the amount of time the staff devotes to the task, especially when much insurance information (such as patient name, address, age, and the name of the attending physician) is already available in the patient’s records. Pointing out the duplication of work, the bookkeepers express their desire to be free of the clerical tasks involved in processing claims. After discussing the insurance problem with administrators in other clinics, the business manager asks the clinic’s management com-preparing insurance forms and maintaining patient records about insurance payments. This example is typical of cases where managers ask for systems projects. An ongoing activity needs improvement, either to solve a problem (for example, too many errors, excessive costs, or inconsistent work) or to improve the efficiency of job. The department manager requesting a systems project many not consider the interaction between departments, even though the potential for such interaction can be high. For example, the manager who requests an inventory forecasting system for ordering materials and supplies maybe looking primarily at ways to eliminate out – of – stock conditions. The request may not discuss the implications in other areas, such as fewer production problems due to material shortages, lower carrying costs for materials stored, or better process through quantity purchasing. Yet, on an organization – wide basis, these maybe even more important reasons to consider the project. The point here is that project requests submitted by department managers seeking specific operating assistance may actually have wider implications that can affect other departments. Download 0.94 Mb. Share with your friends:
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