Objectives: Introduction Over View of System Analysis and Design
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- 9.2 Training
| 1. Assignment of Systems Personnel Assign people to the implementation who demonstrate the ability in dealing with the unique problem situations associated with the process. 2. Structuring user Relationships Plan for periodic meeting between user and system personnel for the duration of the implementation, to discuss problems being faced. Also there should be provisions to meet when the need arises. Certainly waiting for the meeting in critical problems is not a reasonable approach. Also if people meet only during crisis, they cannot expect a very positive encounter. 3. Preparing for New Equipment New equipment means more complexity. For new equipment additional areas of concern are to betaken care of - 1. Structuring a relationship with the equipment vendor. 2. Preparing a physical site for installation and use of new equipment. 3. Installation of new equipment and removing old equipment. 4. Training personnel to use the new equipment. 4. Training of user Personnel Planning for the formal training of user personnel in the operation of the new system is important. Anew method may drastically affect people’s lives by changing their work methods, work style and relationships with other employees. One of the most effective ways of dealing with the potential impact of these changes is to provide a well-designed program of training. The training program should a) Inform the user about the system in general b) Inform the user about specific operation of the system c) Give the user some practice in operating the system d) Provide opportunity for user feedback. e) Provide ample opportunity to adjust to the new system. f) Provide answers to the queries raised by the employees. g) Generate a feeling among employees that the new system is their system. 9.2 Training Even well designed and technically elegant systems can succeed or fail because of the way they are operated and used. Therefore, the quality of training received by the personnel involved with the system in various capacities helps or hinders, and may even prevent, the successful implementation of an information system. Those whose will be associated with or affected by the system must know in detail what their roles will be, how they can use the system, and what the system will or will not do. Both systems operators and users need training. Download 0.94 Mb. Share with your friends:
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