Describe the devices connected to the system

Devices for the system

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  Handsets:
  

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  Wall mounted handsets to be used by staff in back of house areas such as housekeeping stations on guest floors or behind the bar area away from the guests view
  
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  Desktop sets with hand set cords or head set cords. In most systems these cords can be connected to either the left of the right hand side of the phone making it adaptable for all office spaces
  
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  Handsets can include loud speaker facilities and text-messaging via alpha numeric key pads
  
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  Some handsets may even provide Hearing-aid compatibility
  
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  Handsets have function keys to store regularly used number and LED lighting to easily see the number or name of the person calling
  
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  Voice quality over a digital phone is superior to non-digital handsets.
  

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  https://panasonic.ca/english/accessories/handsets/index.asp
  
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  http://www.headphone.com/
  
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  http://store.apple.com/ca/browse/home/shop_ipod/ipod_accessories/headphones
  

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  Handset Accessories:
  

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  Loud speaking function that allows the loudspeaker and handset to be simultaneously active, along with acoustic feedback protection
  
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  Programmable ringer loudness and tone
  
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  Hands-free speaking standard
  
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  Keys can be assigned to desired functions, such as message waiting, call diversion, call-back or voice-mail access
  
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  Call transfer
  
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  Call rejection with number storage
  
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  Call waiting
  
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  Three party service
  
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  Call forwarding
  
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  Built-in Web server (for PC based management of the telephone via a Web browser
  

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  Cordless Phones
  

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  Cordless handsets with features including headset, speaker, text-messaging, and remote-control are now available
  
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  Make sure the type of cordless phone you choose has a long talk time battery and stand by time
  
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  Always consider the weight of the phone and battery for your employees
  
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  Built in personal phone book will help with quick dial calls
  
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  Some phones will have a vibrator to assist with receiving calls in a noisy environment such as a nightclub
  
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  Calls conducted between staff members are not charged as outside calls and can be free or charged at a substantially reduced rate
  

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  Cordless Accessories:
  

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  Charges
  
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  Batteries
  
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  Headsets
  
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  Blue Tooth
  
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  Protective covers
  
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  Phone holders
  
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  Call alert systems - Silent call alerter Small click-on accessory which vibrates to warn user of a call. Handy to stay in touch without disturbing a meeting
  
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  Built-in Web server (for PC based management of the telephone via a Web browser
  

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  Computer telephony integration (CTI) and screen pop are essential in providing customer information to agents, enabling them to deliver the ultimate customer service experience. When the call is presented to an agent, the internet attaches specific customer data obtained from the caller’s Interactive Voice Response (IVR) interaction. IVR allows the customers to interact with a company’s host system via a telephone keypad or by speech recognition, the system can respond with pre-recorded messages to obtain guest information and direct it to the appropriate agent
  

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  Using CTI and screen pop creates a superior customer interaction where your customers are not asked to repeat information as they transition from automated systems to agents or when they are transferred from one agent to another
  
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  Advantages of CTI and screen pop include:
  

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  Improved customer service, allowing agents to focus on the customer’s need instead of asking them to repeat basic or detailed information
  
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  Improved call handle time by presenting data to the agent rather than requiring them to pull data from disparate systems
  
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  Increased customer engagement by giving agents instant access to historical customer information for making product recommendations or following up on a previous interaction
  

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  Automatic Announcement Devices are designed to answer incoming telephone calls and play a High Quality Message Announcement to your callers. After playing a message, these devices can then hang up or re-direct the call
  

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  These devise are ideal for applications such as:
  

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  Providing telephone line information services
  
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  Advising callers that their call may be recorded before their call is connected
  
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  Advising callers of a new telephone number before their call is connected
  
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  Providing after hours announcements and information
  
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  Call Forwarding, Find Me, Follow Me, and Call Filters
  
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  Visual voicemail options including handset based voicemail, email based voicemail forwarding or web based listening and management
  
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  Conferences and Conferencing Management
  
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  Call Monitoring Options
  

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  E-Call – a plug-in that integrates your Cloud PBX with Microsoft® Outlook and Microsoft® E change Contacts. E-Call enables call placement from Outlook and provides intuitive incoming call notifications based on your Contacts.
  

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  On premise PBX systems may soon be gone; thanks to the rising popularity of cloud PBX As the term implies, this type of phone system exists in the cloud, of the Internet that is. It is independent of physical connections and equipment, making telecommunications more efficient and also more affordable.
  

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  Hosted PBX - voip-info.org
  

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  www.voip-info.org/wiki/view/Hosted+PBX
  

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  Room status update - Using the telephone system to "dial in" the status of each room. Once the room attendant has completed servicing the room and an inspection successfully conducted the in room telephone system is used to relay the status of the room to the computer on Reception. This gives reception an up to date status on all cleaned rooms at any point in time
  
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  Personalised guest answering systems - Voice Mail that can be set up for each guest who is staying in a room at a hotel. Many hotels today provide instructions for each guest to set up a personalised message on their in room phone. However, the demand for this has drastically reduced with the introduction and ease of international calls over a mobile or cell phone
  
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  Automated wake up calls. The in room guest telephone system will usually have an automated wakeup call system incorporated within it. This enables guests to programme in a wakeup call time and the phone will ring at the required time chosen. The guest is usually greeted with a pre-recorded message letting them know it is their wakeup call time and the weather for the day.