Optus mobile broadband service



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OPTUS MOBILE BROADBAND SERVICE

STANDARD PRICING TABLE

  • SECTION 2 SPECIAL PRICING PLANS

Click on the page number of the section that you are interested in

1ABOUT THIS STANDARD PRICING TABLE 6

2OPTUS MOBILE BROADBAND AND BUSINESS MOBILE BROADBAND SERVICE OPTIONS 6

2.1Optus Mobile Broadband 6

3Equipment and equipment charges 6

3.1Equipment required to access the services 6

3.2Delivery fee 7

3.3Rental equipment charges on yes’ Starter, ‘yes’ Classic, ‘’yes’ Everyday, ‘yes’ Business Starter or ‘yes’ Business Classic or ‘yes’ Business Everyday pricing plan 7

3.4Equipment charges on the Wireless, ‘yes’ Wireless, ‘yes’ Everyday 5GB, Business Wireless, ‘yes’ Biz Wireless or ‘yes’ Business Everyday 5GB and the ‘yes’ Business Share Wireless Broadband Plan 8

3.5Equipment charges on a Wireless, ‘yes’ Wireless, ‘yes’ Everyday, Business Wireless, ‘yes’ Biz Wireless , ‘yes’ Business Everyday or Family Mobile Broadband pricing plans 9

3.6Equipment charges on a My Wireless Netbook 2GB or My Wireless Netbook 5GB pricing plan 10

3.7Equipment charges on a My Wireless pricing plan 12

3.8Equipment charges on the Business Mobile Broadband pricing plan 21

3.9Equipment charges on the My Biz Wireless pricing plan 21

3.10Equipment charges on the Mobile Broadband Cap pricing plan 21

3.11Equipment charges on the Power Pack pricing plan 25

3.12Equipment charges on a BYO pricing plan 31

3.13Equipment charges on a Family Mobile Broadband 11 or a Family Mobile Broadband 21 pricing plan 31

3.14Equipment charges on a Data Cap Plus pricing plan 32

3.15Equipment charges on the Data Cap Plus Voice pricing plan 40

3.16Equipment charges on a Data Cap pricing plans 44

3.17Equipment charges on the My iPad pricing plan 54

3.18Equipment charges on the Biz Mobile Netbook 2GB Promo, Biz Mobile Netbook 2GB, Biz Mobile Netbook 5GB, Biz Mobile Netbook 8GB plan 55

3.19Equipment Charges on a Business Mobile Broadband (Biz MBB) plan 56

3.20Equipment Charges on the Optus Tablet Plans if you connect on or after 15 December 2011until 7 April 2012 56

3.21Equipment Charges on the Optus Tablet Plans if you connect on or after 1 July 2011 until 14 December 2011 58

3.22Equipment Charges on the Optus Data Plans 59

3.23Equipment Charges on the Optus Data Plans [if you connect between 8 April 2012 and 3 June 2013 60

66


3.24Equipment Charges on the Optus 4G Data Plans if you connect between 31 July 2012 and 3 June 2013 66

3.25Equipment Charges on the Optus Data Plans and Optus 4G Data Plans if you connect between 1 November 2012 and 3 June 2013 67

3.26Equipment Charges on the Optus Data Plans and Optus 4G Data Plans if you connect between 23 November 2012 and 3 June 2013 70

3.27Equipment Charges on the Business Mobile Broadband (Biz MBB) Month to month and 24 months plans 74

3.28Equipment Charges on the Business Mobile Broadband Ultimate plans 75

75


3.29Equipment charges on an Optus Business Mobile Broadband Pro, Pro Plus, Ultimate and Ultimate Plus pricing plan 76

3.30Equipment charges on an Optus Business Mobile Broadband Pro, Pro Plus, Ultimate and Ultimate Plus pricing plan 77

3.31Equipment charges on an Optus Business Mobile Broadband (BMB) pricing plans 81

3.32Equipment Charges on the Optus Biz 4G Data Plan if you connect between 31 July 2012 and 3 June 2013 85

3.33Equipment Charges on the Optus BMB Data Plans or Optus 4G Biz Data Plans if you connect between 1 November 2012 and 3 June 2013 86

3.34Equipment Charges on the Optus BMB Data Plans or Optus 4G Biz Data Plans if you connect between 23 November 2012 and 3 June 2013 89

3.35Equipment charges on Optus Business 4G Employee Tablet Plans 93

3.36Equipment charges on an Optus Business 4G Employee Mobile Broadband plans 95

4Service Charges 96

4.1How do we calculate data usage? 96

4.2Which pricing plan applies to you? 96

4.3What charges apply for your use of value added service features? 96

5Pricing plans available to consumers 97

5.2Optus Data Plans 101

101

5.3Cancellation fees 101



5.4Optus 3G Data Plans 102

5.5Optus Data Plans 103

5.6Optus Tablet Plans (available between15 December 2011 and 7 April 2012) 104

5.7Optus Tablet Plans (available between 1 July 2011and 31 December 2011) 105

5.8My iPad Plans (available on or after 25 March 2011) 106

5.9Mobile Broadband Cap Plans (available on or after 25 March 2011) 107

5.10Data Blocks 108

5.11Family Mobile Broadband pricing plans 109

5.14Power Pack pricing plans 109

5.15The Data Cap Plus pricing plans 110

5.16The Data Cap Plus Voice pricing plans 111

5.17The Data Cap pricing plans 115

5.18The My Wireless pricing plans 116

5.19The BYO pricing plans 116

5.20The My Wireless pricing plans 117

5.21My Wireless Netbook pricing plans 118

5.22The Wireless, ‘yes’ Wireless, ‘yes’ Everyday, ‘yes’ Starter and ‘yes’ Classic pricing plans 119

6Pricing plans available to consumers (June 2013 – MAY 2015) 121

6.1My Mobile Broadband Plans 121

6.2My Mobile Broadband Plans (4 May 2015 – 2 August 2015) 122

6.3My Mobile Broadband Plus Plans (August 2015 – 10 March 2016) 124

6.4My Mobile Broadband Plus Plans (Jan 16 Data Share) 126

Table 1: My MBB Plus Plans (Jan 16 Data Share) 126

6.5Optus Data Plans (1 July 2013 – 31 December 2015) 127

128

6.6Optus 4G Data Plan (24 June 2015 – 31 July 2015) 128



6.7Shared Data Plan (10 June 2014 – 10 March 2016) 129

6.8Cancellation fees 129

7Pricing plans available to consumers (march 2016 to september 2016) 131

8Pricing plans available to SMALL AND MEDIUM BUSINESS CUSTOMERS (June 2013 – MAY 2015) 134

8.1What does the Optus Business Mobile Broadband Offer allow you to do? 134

8.2My Mobile Broadband Plans (4 June 2013 – 3 May 2015) 136

8.3My Mobile Broadband Plans (4 June 2013 to 2 August 2015) 140

8.4Mobile Broadband Business Plans (August 2015 – 10 March 2016) 141

(a)This section relates to the following plans. You can find your Plan ID on your bill under the Summary section: 141

8.5Mobile Broadband Bus Plans (Jan 16 Data Share) 142

8.6Optus Biz 4G DataPlns – Available to new and existing SMB customers from 31 July 2012 – 31 December 2015 144

8.7Optus Business Mobile Broadband Plans – Available to new and existing SMB customers on or after 8 April 2012 – 31 December 2015 145

8.8Shared Data Plan (10 June 214 – 10 March 2016) 145

8.9Cancellation fees 146

9Pricing plans available to SMALL AND MEDIUM BUSINESS CUSTOMERS (March 2016 to September 2016) 147

9.1 Mobile Broadband Business Plans 147

10Pricing plans available to eligible Optus employees only 150

10.1My Wireless Staff pricing plans 150

11Pricing plans available to small and medium business customers. 151

11.1Business Mobile Broadband (BMB) pricing plans 151

11.2Business Mobile Broadband (BMB Pro, Pro Plus, Ultimate and Ultimate Plus) pricing plans 154

11.3Pricing plans available to small and medium business Authorised Optus Dealers 173

11.4Cancellation fees 173

12Pricing Plans available to Employees of Optus Business customers only 198

12.1Pricing plans available to employees of Optus Business Customers 198

12.2Cancellation Fees 200

13OPTUS MOBILE BROADBAND SERVICE TETHERED MODEM OPTION 201

13.1iPhone as Modem access, Double Data & Modem Access and Bus iPhone as Modem access (also referred to as tethered modem) and Mobile Internet Packs 201

13.2Special liability 202

13.3Fees and charges 202

13.4iPhone as Modem access, Double Data & Modem Access and Bus iPhone as Modem access pricing table (for iPhone V3.0 and later software versions and handset models) 202

14WIRELESS CONNECT 3G OPTION 204

14.1Equipment Charges 204

14.2Service Charges 204

14.3Pricing Plans 205

14.4Cancellation fees 207

15WIRELESS CONNECT WI-FI ONLY OPTION 210

15.1Service Charges 210

15.2Establishment Charges 211

15.3Monthly Usage Charges 211

15.4Wireless Dealer Demo Plan 211

16OTHER CHARGES 214

16.1Roaming charges 214

16.2Replacement Equipment 214

16.3Late Or Non-Payment Fees And Charges 214

16.4Paper invoice fee 215

16.5 Payment processing fee 215

16.6Payments made through an Australia Post outlet 215

16.7Mercantile agent recovery fee 215

16.8Suspension fees 215

16.9Change of Account Holder Fee 215

16.10Replacing your Optus SIM card 215

16.11Copy of Back Bills 216

16.12Changing your pricing plan 216

16.13Payment Dishonour Charges 216

16.14Equipment Delivery Fee 216

16.15Short Message Service Charges 216

17SPECIALS 216

17.1Optus ‘yes’ Rewards 216

17.2Optus SMB Rewards 217

17.3Smartshare 217

17.4SuperShare™ 217

17.5Optus Security – Available to new and existing customers from 2nd April 2013 218

Please refer to Appendix Y. 218

17.6Optus Internet Security Suite Software (OISS) – Available to new and existing customers prior to 2nd April 2013 218

1824 month device warranty 220



19Device Protect (Insurance) – for New Customers from 19 June 2016 222

  1. ABOUT THIS STANDARD PRICING TABLE

      1. This standard pricing table, together with:

        1. your application;

        2. the Consumer terms or SMB terms as applicable to you;

        3. the service description; and

        4. the appendices,

forms your agreement.

      1. You may obtain a copy of the latest version of the above documents on our website: www.optus.com.au/standardagreements or from us on request.

      2. Where you may be charged a fee, then this fee is set out in this standard pricing table. Please check this standard pricing table carefully to see what fees apply to your use of the service.

      3. The meaning of the words printed like this is set out at the end of the service description or in the Consumer terms or SMB terms as applicable to you.

  1. OPTUS MOBILE BROADBAND AND BUSINESS MOBILE BROADBAND SERVICE OPTIONS

    1. Optus Mobile Broadband

      1. The Optus Mobile Broadband service will also be referred to as the Optus Wireless Broadband service.

      2. You can access the service via an approved modem device (such as a USB modemOR WiFi modem) and the Optus software loaded onto your computer in any location covered by our 4G or 3G dual band networks depending on the compatibility of your modem. Optus dual band service refers to our 2100MHz/900MHz network. Optus dual band devices can provide access to 3G services in the Optus dual band coverage area. Optus 3G service refers to our 2100MHz network. Optus 3G devices can provide access to 3G services only in the Optus 3G coverage area.

  2. Equipment and equipment charges

    1. Equipment required to access the services

      1. You may:

        1. depending on the terms of the pricing plans available when you connect to the service, be able to:

          1. use an approved Roamer modem or InZone modem supplied by us on a rental basis to access the service; or

          2. purchase an approved Roamer modem or InZone modem from us to access the service; or

          3. purchase an approved computer or tablet with an dual band (2100/900MHz) embedded modem from us to access the service; or

        2. use your own Mobile Broadband modem or embedded device approved by Optus for use on our dual band (2100/900MHz) or 3G (2100MHz) Network to access the service.

      2. If you choose to use your own Mobile Broadband modem or embedded device to access the service:

        1. your Mobile Broadband modem or embedded device must be an approved modem;

        2. the operation of your Mobile Broadband modem or embedded device, and any repairs to it, is your responsibility; and

        3. subject to your statutory rights, Optus does not make any warranty regarding the software or data provided to you as it operates on your device and interacts with your other applications.

    2. Delivery fee

A $9.95 delivery fee may apply if your device is delivered to you

    1. Rental equipment charges on yes’ Starter, ‘yes’ Classic, ‘’yes’ Everyday, ‘yes’ Business Starter or ‘yes’ Business Classic or ‘yes’ Business Everyday pricing plan

          The following terms apply if you have connected to the service on the ‘yes’ Starter, ‘yes’ Classic, ‘’yes’ Everyday, ‘yes’ Business Starter or ‘yes’ Business Classic or ‘yes’ Business Everyday pricing plan and you have chosen to rent an approved roamer modem or InZone modem from us:

      1. we may charge you an upfront fee and/or a monthly line rental fee for use of the roamer modem or InZone modem, depending on the pricing plan you have selected as follows:

        Mobile Broadband Device

        Monthly rental fee:

        12 Month Contract / Month to Month*

        Monthly rental fee:

        24 Month Contract

        InZone Modem

        $10 per month

        $5 per month

        Roamer modem

        USB modem


        $5 per month

        $0 Upfront per month for 24 months

        $5 per month thereafter



        PC Data card

        (PC Express or GT Max^)



        $10 per month

        $5 per month

        ^ GT Max data cards are available to SMB customers only

        * Month to month option is only available to SMB customers.



      2. we retain ownership of the modem;

      3. if you move premises to a serviceable area, and we consent, you may relocate the rental modem to that new address;

      4. you agree to take reasonable care of the modem

      5. if the modem is damaged, unless in our opinion the damage is caused by fair wear and tear, we may charge you for the cost of repair or the cost of replacing it (see clause 5.2 below);

      6. if you lose your modem, we may charge you the cost of replacing it (see replacement costs at clause 5.2).

      7. we will request you to return modem if we supply you with a replacement or if we no longer supply the service to you (including on cancellation of the service). We will charge you a fee if you do not return the modem within 14 days of our request (see clause 5.2 below).

    2. Equipment charges on the Wireless, ‘yes’ Wireless, ‘yes’ Everyday 5GB, Business Wireless, ‘yes’ Biz Wireless or ‘yes’ Business Everyday 5GB and the ‘yes’ Business Share Wireless Broadband Plan

          The terms set out below apply if you connect to the service between 20 February 2008 and 31 August 2008 on a Wireless, ‘yes’ Wireless, ‘yes’ Everyday 5GB, Business Wireless, ‘yes’ Biz Wireless or ‘yes’ Business Everyday 5GB pricing plan, or you connect to the service on the ‘yes’ Business Share Wireless Broadband Plan; and you purchase an approved Roamer modem or InZone modem from us for use with the service.

      1. When you purchase the Roamer modem or InZone modem from us the terms of the mobile equipment payment plan (see Appendix D) apply.

      2. You may choose to:

        1. pay the entire amount upfront, in which case we will bill you for the purchase price in your first bill, or

        2. pay for the cost of the modem by paying a fixed amount each month over the equipment term (see Appendix D for more details) in accordance with clause 5.3(d) of the service description, in which case we will bill you the monthly equipment charge each month for the length of the equipment term..

      3. Details of and the purchase prices for the Roamer modem or InZone modem vary from time to time and are available from us and our participating agents.

      4. Paragraph (b) of the mobile equipment payment plan is amended by clauses (e) (i) – (iii) below so that the length of the equipment term we will agree to depends upon the length of the minimum term of the pricing plan you select.

      5. The equipment term we will agree to is:

        1. 12 months or 24 months if the agreement is a non-fixed length agreement;

        2. 12 months if the agreement is a fixed length agreement with a 12 month minimum term; and

        3. 24 months if the agreement is a fixed length agreement with a 24 month minimum term.

          Modem

          Up Front Cost

          Cost on Yes Business Share Wireless Broadband plan

          1GB plan

          2GB plan

          5GB plan

          6GB plan

          USB E220

          $199

          $0

          $0

          $0

          $0

          PC Express / GT Max Data Card

          $300

          $5 per month for 24 months

          $0

          $0

          $0

          InZone E960

          $300

          $10 per month for 24 months

          $10 per month for 24 months

          $10 per month for 24 months

          $10 per month for 24 months



    3. Equipment charges on a Wireless, ‘yes’ Wireless, ‘yes’ Everyday, Business Wireless, ‘yes’ Biz Wireless , ‘yes’ Business Everyday or Family Mobile Broadband pricing plans

          The terms set out below apply if you connect to the service either on or after 1 September 2008 (for small and medium business customers until 30 November 2009) on a Wireless, ‘yes’ Wireless, ‘yes’ Everyday, Business Wireless, ‘yes’ Biz Wireless or ‘yes’ Business Everyday pricing plan, or if you connected on or after 18 July 2010, on the Family Mobile Broadband pricing plans and you purchased an approved Roamer modem or InZone modem from us for use with the service.

      1. When you purchase the Roamer modem or InZone modem from us the terms of the mobile equipment payment plan (see Appendix D) apply.

      2. You may choose to:

        1. pay the entire amount upfront, in which case we will bill you for the purchase price in your first bill, or

        2. pay for the cost of the modem by paying a fixed amount each month over the equipment term (see Appendix D for more details) in accordance with clause 5.3(d) of the service description, in which case we will bill you the monthly equipment charge each month for the length of the equipment term..

      3. Details of and the purchase prices for the Roamer modem or InZone modem vary from time to time and are available from us and our participating agents.

      4. Paragraph (b) of the mobile equipment payment plan is amended by clauses (e) below so that the length of the equipment term we will agree to depends upon the length of the minimum term of the pricing plan you select.

      5. The equipment term we will agree to is:

        1. 24 months if the agreement is a non-fixed length agreement;

        2. 24 months if the agreement is a fixed length agreement with a 24 month minimum term.

          Mobile Broadband Modem

          Upfront Cost

          Cost on Consumer ‘yes’ Wireless 1GB, 2GB, 5GB & 6GB Plans



          Cost on Small and Medium Business ‘yes’ Biz Wireless 1GB, 2GB, 5GB and 6GB plans

          Standard USB modem E160e

          $199

          $0 Upfront

          $0 Upfront

          Premium USB modem E1762

          $199

          $8 per month for 24 months

          $2 per month for 24 months

          InZone E960

          $300

          $10 per month for 24 months

          $6 per month for 24 months
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