Organizational Behavior 15th Ed What Is Organizational Behavior?
LO 7 Identify the challenges and opportunities of OB concepts
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Robbins OB15 SEppt01
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LO 7 Identify the challenges and opportunities of OB concepts
LO 7
Identify the challenges and
opportunities of OB concepts
Improving
Customer Service
Today the majority of employees in developed countries work in service jobs.
Employee attitudes and behavior are associated with customer satisfaction.
LO 7
Identify the challenges and opportunities of OB concepts
Improving
People Skills
People skills are essential to managerial effectiveness.
OB provides the concepts and theories that allow managers to predict employee behavior in given situations.
LO 7
Identify the challenges and opportunities of OB concepts
Stimulating
Innovation and Change
Successful organizations must foster innovation and master the art of change.
Employees can be the impetus for innovation and change or a major stumbling block.
Managers must stimulate employees’ creativity and tolerance for change.
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