Organizational Behavior 15th Ed What Is Organizational Behavior?


LO 7 Identify the challenges and opportunities of OB concepts



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Robbins OB15 SEppt01


LO 7

Identify the challenges and opportunities of OB concepts

    • Improving Customer Service
      • Today the majority of employees in developed countries work in service jobs.
      • Employee attitudes and behavior are associated with customer satisfaction.

LO 7

Identify the challenges and opportunities of OB concepts

    • Improving People Skills
      • People skills are essential to managerial effectiveness.
      • OB provides the concepts and theories that allow managers to predict employee behavior in given situations.

LO 7

Identify the challenges and opportunities of OB concepts

    • Stimulating Innovation and Change
      • Successful organizations must foster innovation and master the art of change.
      • Employees can be the impetus for innovation and change or a major stumbling block.
      • Managers must stimulate employees’ creativity and tolerance for change.

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