Our Customer Terms



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Our Customer Terms Page of

DOT (Digital Office Technology)® Section


Contents


Click on the section that you are interested in.

1About the DOT (Digital Office Technology)® section 2

2DOT (Digital Office Technology)® 3

3Calculating your early termination charge (“ETC”) 9

4DOT (Digital Office Technology)® Core Plan 9

5DOT (Digital Office Technology)® User Plans 22

6Office Plan 23

7Mobile Plan 25

8DOT (Digital Office Technology)™Options 28

9DOT Application 40

10Telstra Business Connect® 40

11Hardware Purchase Plan (“HPP”) 40

12 DOT (Digital Office Technology)™ Fair Play Policy 42

What is the DOT Fair Play Policy? 42

Commercial use 42

What we can do 43



13 DOT (Digital Office Technology)™ Service Levels for DOT on ADSL2+ 43

Maintenance or Upgrades to Equipment 45



14DOT (Digital Office Technology)™ Service Levels for DOT on the NBN 45

NBN access service provisioning times 45

Appointments 46

15International Calls 46


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  1. About the DOT (Digital Office Technology)® section

Our Customer Terms

    1. This is the DOT (Digital Office Technology)® (including DOT on the nbn™ network) section of Our Customer Terms.

    2. The General Terms of Our Customer Terms apply, unless you have entered into a separate agreement with us which excludes any of those terms. The Services on the National Broadband Network section of Our Customer Terms also applies.

    3. In this section, references to “DOT” means both DOT (Digital Office Technology)® on ADSL2+ and DOT (Digital Office Technology)® on the nbn™ network. “DOT on the nbn™ network” means DOT (Digital Office Technology)® on the nbn™ network and “DOT on ADSL2+” means DOT services on the ADSL2+ network.

    4. All prices in this section are inclusive of GST.

    5. The DOT section incorporates other parts of Our Customer Terms. If there is any inconsistency between this and any other term in Our Customer Terms that applies to the DOT, then to the extent of the inconsistency, they will be read in the following order of precedence:

      1. Services on the National Broadband Network section in respect of DOT on the NBN;

      2. this section;

      3. any other section of Our Customer Terms which applies to DOT; and

      4. The General Terms of Our Customer Terms.


References
    1. If any term of Our Customer Terms which is expressly incorporated refers to “our network”, “our public switched telephone network”, “Telstra Network” or anything similar, for the purposes of this Section those terms will be taken to also include a reference to the NBN and a reference to “service” in those terms will be taken to include a reference to DOT on the nbn™ network service.

    2. A reference to a time or a day in this section of Our Customer Terms is a reference to the time or a day at the place where the relevant premises is located.


References to the National Broadband Network
    1. In this section of Our Customer Terms, the following words have the following meanings:

      1. NBN Co means NBN Co Limited (ABN 86 136 533 741) and its related body corporates, officers, employees, agents, contractors, sub-contractors and consultants.

      2. the nbn™ network means the fibre network that is owned or controlled by, or operated by or on behalf of, NBN Co and includes any other network, systems, equipment and facilities used by NBN Co in connection with the supply of Broadband (NBN) services.

  1. DOT (Digital Office Technology)®

What is DOT?

    1. DOT (Digital Office Technology) ® allows customers to bundle eligible Telstra ADSL 2+ broadband and/or an nbn™ network Fibre to the Premises, Fibre to the Curb, Fibre to the Node & Fibre to the Building broadband connection, with IP telephony and mobile services on one account and one bill.

    2. In this section, references to “broadband” mean an ADSL2+ broadband or nbn™ network Fibre to the Premises, Fibre to the Curb, Fibre to the Node & Fibre to the Building broadband service of sufficient quality to support a digital voice service.

    3. DOT consists of:

      1. core plans (“Core Plans”):

        1. one broadband connection; and

        2. one IP Voice service (“digital voice service”);

      2. user plans (“User Plans”):

        1. Office Plan; and

        2. for customers who took up a DOT User Plan on or before 30 June 2017, Mobile Plan; and

      3. optional services known as DOT Options.

Eligibility

    1. To be eligible for a DOT service you must have an ABN, ACN or ARBN. We supply the DOT service for business purposes and you must use the DOT predominantly for business purposes. Wholesale customers are not eligible for a DOT service and it is not eligible for resale.

Compatibility with other offers

    1. You can’t take up any of the following on your DOT Account:

      1. Reward packages, options or offers;

      2. All-4-Biz; or

      3. other port in or special offers that we determine from time to time are not compatible.

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