American Journal of Humanities and Social Sciences Research (AJHSSR) 2019 A J HS SR Journal Page 17 of system such as documentation and ease of use. Firm competitive benefits are directly relevant with software high quality. However, the association amongst system quality and net benefits has been documented slightly by literature. Although the relationship among perceived ease of use as a system quality measure and perceived usefulness has varying products. Most researchers reported that system quality is positively related with organization’s benefits. System quality is interrelated to perceived usefulness significantly. Nevertheless, systems reliability and also perceived ease of use do not have influence on productivity and effectiveness, no relationship is made available among system quality and individual impact, as measured through decision-making quality and productivity. In other research, Kaplan and Norton (1993) identified a significant relationship between perceived ease of use along with performance, no relationship between performance for individual ERP systems users and reliability.
