Accounting technicians scheme west africa
Download 3.37 Mb. View original pdf
|
| F.1 Define Communication Communication is an inseparable part of our daily activities as workers or managers. We spend most of our daily working lives talking to each other, exchanging information (through meetings, telephones, face to face interactions, memos, letters, internet, etc) and giving Or receiving instructions. We also exchange information on a daily basis with external stakeholders customers, bankers. Government institutions, etc. Without the flow of information, it will be difficult for many of us and our organisations to survive. In this section we will walk through the basic feature of communication in an organisation and discuss its impact on organisations. Fora working definition we would define communication as the transference and the understanding of meaning among individuals. Communication in an organisation maybe formal or informal. Formal Communication has to do with the transmission of meaning and understanding through channels endorsed by management of the organisation. Informal Communication has to do with the transmission of meaning through channels setup by employees themselves. Informal communication helps because of the social interactions among employees in the organisation. Informal communication helps supplement the formal channels of communication and reduces the problems associated with rather rigid red tape associated with formal communication channels. 314 F.2 The Communication Process in an Organisation Communication flow in an organisation maybe analysed through the communication process model shown in Figure F Figure 5.3: The Communication Process Model This model suggests that transmission of information starts with a thought by a sender. The sender encodes the thought (i.e. puts it in the form of a message that can be understood by the receiver. After encoding, the sender transmits it through a channel to a receiver who receives the message and decodes it (i.e. breaks it down to understand it. If the receiver responds to the message there is a feedback. Anything environment which interferes with or distorts the transmission of the message is called noise. Table 5.4: The communication Process Model Explanation of Terms Download 3.37 Mb. Share with your friends:
|