330
SAQ 1.
Recreating/redesigning; information technology.
2.
Diagnosis stage 3. TRUE
4.
Evaluation stage 5.
Customers 331
CHAPTER SEVEN ORGANISATIONAL EFFECTIVENESS Section contents (a) Learning objectives b) Definition of Organisational Effectiveness c) Approaches to Organisational Effectiveness d) System Resource Approach e) Internal Process Approach f) Goal Approach g) Strategic Constituencies Approach h) Competing Values Approach i) Existing Models of Organizational Effectiveness j) Five Factors Model of Intercultural Leadership Behavior k) The Star Model l)
7-S-Model m)
Review questions Learning Objectives After
studying this chapter, the reader should be able to i) Define organisational effectiveness. ii) Explain the approaches of organisational effectiveness. iii) Explain the existing models of organisational effectiveness.
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