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LIST OF FIGURES Figure 2.1: Relationship between levels of management and functions of management
63 Figure 2.2: Relationship between levels of management and managerial skills
65 Figure 3.1: Time spent on planning at each level of management
116 Figure 3.2: Decision
Tree without probabilities 133 Figure 3.3: Functional structure
145 Figure 3.4: Product divisional structure
147 Figure 3.5: Geographic divisional structure
148 Figure 3.6: Customer divisional structure
149 Figure 3.7: Process structure (Example of atypical Dry Cleaning Firm)
149 Figure 3.8:
A Hybrid of matrix Structure 150 Figure 3.9: Line structure
152 Figure 3.10: Staff structure
154 Figure 3.11 Basic Steps in the Control Process
170 Figure 4.1: Steps in the Human Resource planning process
193 Figure 4.2:
A Sample of a job description 201 Figure 4.3: The production process
220 Figure 4.4: Product or line layout
226 Figure 4.5: Process Layout Figure
226 Figure 4.6: Fixed position layout
227 Figure 4.7:
The Marketing Mix 241 Figure 4.8: The Accounting Department Organogram
274 Figure 5.1: Abraham Maslow’s hierarchy of needs model
284 Figure 5.2: Vroom’s Expectancy model
290 Figure 5.3: The Communication Process Model
314 Figure 5.4: Flow of Communication
in an organisation 316 Figure 7.1: Approaches to Organisational Effectiveness
332 Figure 7.2: CTEF model
335 Figure 7.3: Dynamic Five factor model of Leadership
336 Figure 7.4: The Star Model
337 Figure 7.5:
The S Model 338