•To record the entry and advance the initialization to the next parameter,press OK

IP Phone E diagnostics
125
•
To manually enter parameters, use the BKSpace or Clear
Context-sensitive soft keys to edit the default entry. BKSpace deletes each character as the key is pressed. Clear deletes the entire entry.
•
Each parameter must have a corresponding entry. An audible beep indicates afield entry must be made before advancement to the next parameter.
Problem: Firmware Download Failure
If you are having trouble downloading firmware, review the following bullets.
•
Is the TFTP IP address correct within the E device settings menu?
•
Is the IP Phone E connecting to the TFTP server log?
Check any firewall configuration settings to allow TFTP protocol access.
Is the syntax within the 1140e.cfg or 1140eSIP.cfg correct See
Provisioning file supported sections in the chapter "Configure the provisioning server" (page 25)
. Supported sections describe the syntax of the configuration file.
•
Does DOWNLOAD_MODE = AUTO and is VERSION less than the current running firmware version If a file does not download using the
AUTO selection, it is possible the version number is not high enough. Aversion number exists permanently on the IP Phone E until a higher version number is downloaded through the device configuration file or you select Srvcs, System, Erase User Data on the IP Phone 1140E.
•
Check FILENAME. Does this exist on the TFTP server?
•
Check to make sure your firewall settings allow for the provisioning protocol (TFTP, FTP, OR HTTP) to go through.
There is a chance of firmware download failure, leaving the IP Phone 1140E
with no valid application code and only the boot loaders. If this happens, the boot loaders are executed and handle the application download.

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