Travelport Enhanced Itinerary Application June 2015 Version

EI from Focalpoint
The application will intercept the TKP command and print off itineraries generated by enhanced itinerary without any additional user input. Process flow is as below and will be transparent to the user. I.e. the user will simply issue the #TKP command and all other processing will occur in background, resulting in the ticket being issued and the itinerary printed.
• To invoke the application the #TKP command will be used rather than TKP. Modifiers can be used as per normal e.g. #TKPFCK etc.
• Application will Intercept the #TKP(+modifiers) command.
• The TKP command(+modifiers) will be sent to the host
• If the ticket issue is successful the application will automatically reopen the PNR just ticketed
• The #EIPRINT command will be automatically submitted
• #EIPRINT will perform the following
– Obtain the saved configuration from the installed enhanced itinerary application
– Print individual PNR’s per passenger without the need to select print multiple times.
– Note: the print “ok” button will still need to be selected once.
– #EIPrint may also be used independently of #TKP
– Both #EIPrint and #TKP are part of the enhanced itinerary install.

Travelport
Travelport Enhanced Itinerary Page 33
Troubleshooting
“Installer cannot complete”/”Installer interrupted – check that NET 4.0 is installed. Reinstall EI, make sure you remove any old versions of EI via Add/Remove programs in Control panel. Two things to check here are Enhanced Itinerary and “Travelport.EnhancedItinerary”. Incorrect booking class being displayed – update the lookup files via Options->Data->Update. Or, un-tick Use Default booking classes on the Miscellaneous tab of the Options dialog. If problem persists then contact support. Airport names not being displayed – check the install directory and look in a subdirectory called xml, there should be a file called travelports.xml if not present reinstall EI, and check again. Error popup says it can’t find an xml file, reinstall EI, the lookup files are missing. Animated Gifs not animated in Outlook – due to Outlook using MS Word as the rendering engine and MS Word does not allow animated gifs to animate. Cannot send emails via my google account – make sure you have entered the correct details in the SMTP form in Options->Email (and make sure Use Outlook is unchecked. Mail seems to get stuck or hang – Outlook 2007 used for email. A small MS Outlook security dialog appears asking if you want to allow/deny/cancel the email to be sent by EI. This only occurs when there is an email address in the PNR which is being used in the To line of the email. To solve this install the latest service pack for Outlook 2007 (SP. Title background colours missing during printing. My header looks terrible in html - you have to use html for headers and footers when in html layouts during printing some users may seethe colours used for the title backgrounds are not being printed. This is fixed by changing your internet settings as shown in the next image. After changing the setting, restart Internet Explorer and Galileo desktop.

Travelport
Travelport Enhanced Itinerary Page 34
Appendix
A sample itinerary. This sample itinerary shows a single passenger, segment and ticket have been selected from a group of passengers in a PNR.
A. A plain text email with html attachment Emails can be sent as plain text (see below) or as HTML (Outlook required) in the body of the email and/or with HTML as an attachment.