Innovative service
The global Order Management System (OMS), established by DHL have integrated big data into a system that tracks parcel on global basis so accurately that it can predict accurate timing and aid companies and private consumers to reliable plan deliveries all over the world. This fact led to one of the highest customer satisfaction ratings among all delivery services
Strengths – FedEx
Figure 3 International express market - the Americas
When comparing the international express market for the American continents to the Asian and European mentioned in Global Presence, it can be seen that FedEx is the leader for these continents by occupying 43% of the market. This expands to both the private and business client sector and therefore fortifies their position in this market[ CITATION Dpd17 \l 1033 ]. This data can interpreted as that to this day FedEx still has an competitive advantage in the USA market.
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