Porter’s five forces in the delivery industry


Centralized Information System



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Centralized Information System


The information integration helps the company gain business synergies across its multiple operating units. Its website, fedex.com, offers a single point of contact for all of its customers’ needs in America gathering data from this market specifically and enabling to retain their competitive advantage in the USA and providing the best service in the North American market.

Weaknesses – DHL


Marketing

Many consumers are convinced of DHL’s product quality, but their marketing is lacking in comparison to its competitors. Until now they have simply maintained their market share through word-of-mouth marketing. In the future this might not be enough as

High Day inventory


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