The Assessment Services Officer, EPAS (English Progressive Achievement Scales) is responsible for providing high level customer support via telephone and email to schools using the EPAS tests. This will require development of excellent knowledge of the ACER online assessment and reporting system functions as well as excellent knowledge of the content and structure of the EPAS literacy and numeracy tests.
Provide timely and expert customer service to EPAS schools
Support schools with online account management queries
Assist schools in setting up their online accounts
Plan, organise and conduct project work activities as required by the project director
Develop excellent knowledge of the online system, the assessment content and ACER's mission
Assist with the development and maintenance of EPAS website content
Liaise on a regular basis with the Horizon team based in Melbourne
Liaise on a regular basis with the OARS Melbourne support team
Maintain and contribute to team records (using wiki or sharepoint)
Contribute to the improvement of the EPAS service by actively seeking customer feedback
Regularly check the functionality of the system, and assist with testing of new functionality as required.
Report any issues with functionality using appropriate channels
Undertake a range of other administrative duties as directed
The Australian Council for Educational Research is a national, independent, not-for-profit educational research and development organisation. Over 330 staff work in the Melbourne headquarters and in ACER offices in Sydney, Brisbane, Adelaide, Perth, Dubai and Delhi.
Located within the Professional Resources Division
, the School Assessment Service unit is involved in the provision of large scale, secure fee for service testing programs. The unit provides project management of test development, data analysis services and reporting across a range of ACER programs and contracts. Clients consist broadly of schools
, universities, education systems and corporate groups within Australia and internationally.
ACER is committed to the professional growth of staff throughout their employment. It encourages and supports staff in a variety of ways to actively pursue professional learning, including with reference to the ACER Leadership Development Framework
. ACER encourages all staff to consider ways in which they might make a leadership contribution to ACER's work.
Decision Making Authority:
The incumbent will work under the general direction of the relevant Project Director.
The Assessment Services Officer is expected to operate effectively in both an individual capacity and within a project team. Whilst work is generally performed within the context of established procedures, it is expected that the incumbent will exercise initiative and operate in a pro-active and autonomous manner in the day-to-day management of the project deliverables.
The incumbent will work in close consultation with the Project Director where complex decisions are required.
The incumbent will assume no supervisory or management responsibilities.
Knowledge, Experience and Training:
The incumbent will possess:
Organisation & Contact:
A tertiary degree and/or relevant experience;
Experience in supporting project teams, and willingness to contribute within a team structure;
Well developed written and oral communication skills;
A strong customer service focus, including a professional, patient and courteous telephone manner;
High level organisational and time management skills, including the ability to work under pressure and within tight project timeframes;
High level computer and analytical skills and experience with a range of office management tools (including Microsoft Office);
Excellent problem-solving skills
High degree of skill using a range of internet applications as well as experience with troubleshooting for clients using these applications.
A high level attention to detail and accuracy, particularly in relation to data entry;
Experience within the education sector (desirable but not essential).
The Assessment Services Officer, EPAS will have frequent telephone and email contact with school leadership and classroom teaching staff.
In addition there will be extensive contact via email and remote meeting software with staff in the Assessment Services Schools Program and the Information Technology Team (‘Horizon’). There may be a requirement to work in the ACER Melbourne office in the early stages of employment.
Conditions of Appointment
The appointment is full time and for an initial term of two (2) years, conditional upon a probationary period of three (3) months.
The position is based in West Hampstead, London. There are NO relocation fees.
The full benefits package will be within the range £20 000 to £30 000, inclusive of pension. The appointee will be entitled to 20 days annual leave
, excluding applicable public holidays.
The employer will be ACER International Ltd, 4 Darwin Court, Oxon Business Park
, Shrewsbury, Shropshire SY3 5AL
The appointment is on the basis that the employee is authorised to work in the UK under the UK Asylum and Immigration Acts. The employee must register with Her Majesty’s Revenue and Customs (HMRC) and will be required to pay Income tax and National Insurance under the Pay As You Earn (PAYE) regulations.
Detailed conditions of appointment will be provided in the contract of employment.
Please email your letter of application and CV to firstname.lastname@example.org