Pre-Registration at bidmc table of Contents

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Interpreter Services

Policy & procedure

The BIDMC Registration Support Interpreter Services Policy and Procedure is as follows:

When non-English speaking patients are scheduled for appointments in clinics flagged for “Pre-Registration,” it is important that they be connected to Registration Support according to the same criteria as all other patients. This may happen in one of two ways, based on the accessibility of the patient:

If the person scheduling the appointment for the patient has direct access to the patient and can act as an interpreter, the phone call should be transferred to Registration Support according to the Registration Support criteria.

If the person scheduling the appointment does not have direct access to the patient and cannot provide all necessary registration information, the scheduler should utilize the Interpreter Service Mailbox or the Language Line (for languages not staffed at BIDMC) and/or the Registration Support Mailbox.

Using Interpreter Services

Clinics should arrange calls with Interpreter Services by phone or email for any patient needing this service. Interpreter Services will contact patient and place a conference call to the Registration Department.
Email address:Interprs@bidmc.harvard.edu.
Pager and phone extensions are listed below:

Staff Language	Pager	Ext.
American Sign Language	31161	7-3517
Cape Verdean/Portuguese	31830	7-3563
Chinese	32480	7-4406
Haitian Creole	33847	7-3241
Russian	31189	2-8010
Spanish	31179	7-4804
Vietnamese	39969	7-4406
All other languages	33315	7-3280

Evaluation Dates

Payor category

Following is a chart listing evaluation dates that should be used given different payer information:

Payer	Evaluation Date
Patient transferred, but missing information	Tomorrow; t+1
BMC CommCare Type 1, 2, 3, 4	30 days, t+30
BMC Managed Care Option	30 days t+30
Celticare	30 days, t+30
Health Safety Net Full (formerly Free Care)	30 days, t+30
Healthy Safety Net Partial	30 days, t+30
Mass Health Medicaid	30 days, t+30
MassHealth Medicaid Managed Care	30 days, t+30
Neighborhood Health Plan CommCare Types 1 - 4	30 days, t+30
Network Health CommCare Type 1, 2, 3, 4	30 days, t+30
Network Health Managed Care Option	30 days, t+30
Self Pay	30 days, t+30
Blue Cross and other HMO’s/Commercial Insurance	180 days, t+180
Medicare	180 days, t+180
Grants	180 days, t+180
Auto Liability	180 days, t+180
Worker’s Comp	180 days, t+180
MassHealth as Secondary	180 days, t+180

Registration Reports

Introduction

CCC helps to measure accuracy by looking for bad evaluation dates.
These reports help to:

Display accuracy of moving evaluation dates
Ensure the accuracy of the registration process
Determine areas where improvement is needed

CHIPR report

The CHIPR report is the status of compliance in regards to transferring patients to Registration department during the check-in process.

SPR report

The SPR report is the status of compliance in regards to transferring patients to Registration department during scheduling.

Monthly reports

Following is a sample of the monthly summary of both CHIPR and SPR reports run by Registration Department. Completing more registrations at the time of check in can help improve these numbers.

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